Niagara 4 alerting limitations [SOLVED]

Posted On 22 October 2024 By Łukasz Siemaszko In Articles /

Niagara 4 alerting limitations [SOLVED]

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

However, Niagara 4’s reliance on the Internet for email alerts or app-based alerts, can pose challenges, particularly in offline/isolated environments or during Internet outages. In this article, we will examine these limitations and demonstrate how integrating an SMS & voice solution like SMSEagle can provide reliable communication in emergency situations.

How Niagara 4 Handles Alerts

Alarm Classes and Priorities: Niagara 4 allows you to categorize alarms and assign priorities to them. Each alarm class can be configured with different notification and escalation procedures.
Alarm Sources: Alerts can be triggered from various sources such as sensor data, point values (e.g., temperature, humidity), or any system abnormality that crosses pre-set thresholds.
Alarm Routing: Alarms can be routed to different recipients or destinations based on severity or other factors. These destinations could be local displays, email, SMS, or more.
Alarm Handling:
- Ack Required: Some alerts may require an acknowledgment from an operator to confirm they’ve been received.
- Auto-reset: Alerts can automatically reset when the triggering condition returns to normal.
Alarm Journals: Niagara 4 keeps an alarm history in an Alarm Journal where you can review past alarms and their status (e.g., acknowledged, cleared).
Notification Channels: Alerts can trigger notifications through various channels:
- Email: Alarms can be sent via email notifications
- On-site Interfaces: Local HMIs, control panels, or connected devices can display alarms
- Apps: With third-party integrations, specialized app can be enabled. Installation of specialized apps is required
- SMS: With third-party integrations, easy to deploy SMS alerts can be enabled
- Calls: With third-party integrations, for immediate attention to critical issues, such as severe system malfunctions

Constraints of Email & On-site interface Alerting

There are several limitations associated with using email and on-site interface alerting in a system like Niagara 4. These limitations can affect reliability, response times, and operational efficiency. Here’s an overview of the potential challenges:

Limitations of Email Alerting

1. Internet Dependency: Email alerts require internet access or a mail server connection. If the internet connection is down or slow, email notifications can be delayed or entirely undelivered.
2. Delivery Delays: Emails are not instant and can be delayed by factors such as mail server load, spam filters, or network congestion. This could be problematic for urgent alarms.
3. Email Spam Filters & No Guaranteed Receipt: Some alarms might be marked as spam by the recipient’s email server, leading to alerts being missed. Proper configuration of email servers and whitelisting is required to avoid this. There is no way to ensure the recipient reads the email. Someone could miss the notification in a crowded inbox or ignore it. Email does not guarantee real-time responses to critical alarms.
4. Lack of Immediate Action & Limited Follow-up Actions: Emails are passive notifications. The recipient has to check their email regularly or have push notifications enabled to be aware of the alarms. This may not be suitable for critical, time-sensitive alerts. Once an email alert is sent, there is no built-in mechanism to track whether the alarm has been addressed, acknowledged, or escalated unless you integrate an external system to track responses.
5. Vulnerable to Cyber Threats: Emails can be susceptible to cyber attacks such as phishing, which could compromise the integrity of the alarm system if the email account is accessed maliciously.

Limitations of On-site Interface Alerting

Physical Presence Required: On-site interfaces (like HMIs or control panels) require on-site staff to be physically present before control panel to view or acknowledge the alarm. If personnel are not present in the immediate area, they may not receive the alarm in time, particularly if there are multiple facilities or large sites
No Remote Access: Unlike email alerts that can be accessed from anywhere, on-site interfaces don’t provide remote access. This makes it difficult to manage alerts when operators are off-site or during non-working hours unless remote access is implemented.
Single Point of Failure: If the on-site interface fails or experiences power outages, no one will be able to receive or respond to the alarm notifications. Without redundancy, this creates a risk for important alarms being missed.
Limited Customization: On-site interfaces may have limited capabilities for customizing notifications or escalations. For example, they may not support more complex alarm workflows or integrating advanced alert management systems without additional configuration.
Visual-Only Notifications: Most on-site interfaces are primarily visual. They may not have robust audio alarms or mobile push notifications, which can reduce their effectiveness in getting immediate attention during emergencies.
Capacity Limits: Some interfaces may have limitations on how many active alarms they can display at once, which could cause important alerts to be buried if there’s a flood of alarms or multiple concurrent events.

To sum up:

Email alerts: Are useful for remote notifications but have limitations in terms of internet dependence, reliability, and lack of immediate action.
On-site interface alerts: Are beneficial for local alerting but suffer from requiring physical presence, no remote access, and a potential single point of failure.

For a robust alerting system, combining both methods with other mechanisms (e.g., SMS, voice calls) can help mitigate these limitations and ensure timely and effective alarm management.

How to Build a Complete Alerting Solution for Niagara 4?

Building a comprehensive alerting solution for Niagara 4 should include built-in alarm features and complement them with SMS and/or voice alerts. It will allow significantly improving response times and ensure critical alarms reach the appropriate personnel quickly. Here’s a step-by-step guide on how to implement such a solution:

1. Leverage Niagara 4’s Built-in Alarm Features

Niagara 4 already has a robust alarm and alerting system, so the foundation is in place. However, to add SMS and voice alerts, you’ll need third-party integrations or services. Let’s break down the components:

2. Choose a Reliable Third-Party SMS & Voice Solution

To integrate SMS and voice alerts, you may use third-party online service or offline hardware solution. Consider using a hardware SMS gateway if you want to be sure that your system will work even if Internet connection fails or if you have offline/isolated environment. Niagara Marketplace is a comprehensive source of drivers and add-ons suitable for your system.

When selecting the right alerting system, consider the following key factors:

Pre-configured Niagara4 drivers for quick deployment
Ease of integration and implementation
Comprehensive warranty services for hardware
High-quality customer support
High uptime & availability – possibility to configure failover cluster (HA cluster)
Extended device lifespan

Setting Up SMS/Voice Notifications in Niagara 4. Example of Hardware SMS Gateway Integration

SMSEagle devices enable the integration of a complementary SMS and voice notification system into Niagara 4. What do you gain:

Dedicated SMSEagle integration: SMSEagle offers a Niagara 4 driver, making configuration easier. This simplifies your initial work and provides a field-proven solution.
Ease of use: SMS is simple yet effective channel. Every user will receive alerts directly on their phone, regardless of make & model. No need for installing and maintaining dedicated phone apps.
Flexibility of configuration: The driver alllows to send SMS messages to individual numbers or groups. The built-in escalation feature allows to escalate SMS alerts within a group, from user to user in a predefined order. The alert message will be escalated to group members until one of the users responds in time.
HA-cluster: For uptime-critical environments you can easily set up a high-availability cluster of 2 SMSEagle devices. This provides you with an extra layer of protection for any possible hardware failures.
Quality Support: Our knowledgeable support team is equipped with the expertise to solve your problems efficiently; 42% tickets is resolved after one message. With fast service and professional support, we are gaining the trust of new customers every day; that is why they rate us 5/5 in Google.

What can you do thanks to SMSEagle & Niagara 4 integration?

Critical Alarm Notifications

Use case: Send critical alarms (e.g., HVAC failures, severe failures, security breaches) via SMS.
Benefit: Immediate alert delivery, even without the Internet, ensuring quick responses during emergencies.
SMSEagle feature: Automated SMS notifications triggered by specific Niagara 4 alarms.

Backup Communication Channel for Alerts

Use case: Automatically switch to SMS alerts during network outages.
Benefit: Ensures uninterrupted critical notifications during internet failures.
SMSEagle feature: Failover to SMS for continuous alert delivery.

Escalation of Unacknowledged Alarms

Use case: Escalate unacknowledged alarms by sending SMS to higher-level personnel.
Benefit: Ensures critical issues are addressed by escalating if initial responders don’t act.
SMSEagle feature: SMS escalation forwards alerts if the original recipient does not respond.

Multi-Recipient Notifications (Groups)

Use case: Send alarms or updates to multiple users/departments simultaneously.
Benefit: Ensures quick, coordinated responses from relevant teams.
SMSEagle feature: Group SMS allows multiple recipients to receive alerts instantly.

User-Specific Alerting

Use case: Deliver tailored alerts to users based on their roles (e.g., maintenance, security).
Benefit: Reduces alert fatigue by sending only relevant notifications.
SMSEagle feature: Role-based SMS notifications targeted to specific users.

Emergency Shutdown Notifications

Use case: Send SMS alerts during emergency shutdowns (e.g., fire alarms, electrical issues).
Benefit: Prompts immediate action to mitigate emergencies.
SMSEagle feature: Event-triggered SMS alerts for system-wide shutdowns.

Scheduled System Maintenance Alerts

Use case: Notify users of scheduled maintenance via SMS (e.g., HVAC downtime).
Benefit: Prevents unexpected disruptions by informing teams ahead of time.
SMSEagle feature: Scheduled SMS notifications for maintenance reminders.

Voice Alerts

Use case: Text-to-speech voice messages to building management and maintenance teams for immediate attention to critical issues
Benefit: Prompt action and resolution especially after hours or weekends
SMSEagle feature: Voice add-on which allows automated text-to-speech conversion.

Wake-up calls

Use case: Wake Up Calls are ring-only phone calls designed to notify maintenace staff about important events
Benefit: Key personnel is informed and ready to respond promptly even during a night.
SMSEagle feature: Voice add-on which allows automated ring (wake-up) calls.

What is hardware
SMS Gateway?

Offer for partners
and integrators

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Deputies

Definition and Explanation

Internet dependency refers to the reliance of modern systems, including building automation systems (BAS), on internet connectivity to function effectively. This dependency has become increasingly prevalent with the widespread adoption of IoT devices and cloud-based services. In the context of building automation, internet dependency enables systems integrators to remotely monitor and control systems, analyze operational data, and perform management tasks more efficiently. By leveraging internet connectivity, building systems can transmit vast amounts of operational data to the cloud or central servers, allowing for real-time analysis and decision-making. This connectivity also facilitates seamless integration with third-party vendors and enhances the overall user experience through advanced UX frameworks and mobile applications.

Causes of Internet Dependency

The causes of internet dependency in building automation systems can be attributed to several factors:

Increased adoption of IoT devices: The proliferation of IoT devices has led to a significant increase in the amount of operational data generated by building systems. This data needs to be transmitted to the cloud or a central server for analysis, making internet connectivity essential. Intelligent edge devices collect and send data, enabling systems integrators to monitor and manage building operations remotely.
Cloud-based services: The shift towards cloud-based services has enabled systems integrators to access and manage building systems remotely, reducing the need for on-site visits and increasing efficiency. Cloud platforms provide a centralized location for data storage and analysis, allowing for greater volumes of data to be processed and utilized effectively.
Advancements in UX framework: The development of user-friendly interfaces and mobile apps has made it easier for users to interact with building systems, leading to increased reliance on internet connectivity. These advancements in UX frameworks ensure that users can access and control building systems from anywhere, enhancing convenience and operational efficiency.

Integration with third-party vendors: The need to integrate building systems with third-party vendors, such as energy management systems or security systems, has driven the adoption of internet-dependent solutions. This integration allows for a more comprehensive approach to building management, where various systems work together seamlessly to optimize performance and efficiency.

Effects of Internet Dependency

Positive Effects

Improved efficiency: Internet dependency has enabled systems integrators to remotely monitor and control building systems, reducing the need for on-site visits and increasing efficiency. This remote access allows for quicker response times and more proactive management of building operations.
Enhanced data analysis: The ability to analyze operational data in real-time has enabled building owners and managers to make data-driven decisions, leading to improved energy efficiency and reduced costs. By leveraging advanced analytics tools, users can identify trends, detect anomalies, and optimize system performance.

Increased scalability: Internet-dependent solutions have enabled building systems to scale more easily, making it possible to integrate new devices and systems as needed. This scalability ensures that building automation systems can grow and adapt to changing requirements without significant disruptions.

Negative Effects

Cybersecurity risks: Internet dependency has introduced new cybersecurity risks, including the potential for hacking and data breaches. As building systems become more connected, they become more vulnerable to cyber threats, necessitating robust security measures.
Downtime and outages: Internet outages or downtime can have significant impacts on building operations, leading to reduced efficiency and increased costs. Without a stable internet connection, critical functions such as remote monitoring and control may be disrupted.
Dependence on third-party vendors: The reliance on third-party vendors for internet-dependent solutions can lead to vendor lock-in and reduced flexibility. Building owners and managers may find it challenging to switch vendors or adopt new technologies without significant effort and expense.

Conclusion

Integrating SMSEagle with Niagara 4 significantly enhances communication capabilities by providing SMS & voice notifications that are fast, reliable, and accessible, particularly in emergencies or during network outages. SMSEagle enables fast communication, automated reports, and multi-recipient alerts, ensuring Niagara 4 users can efficiently manage and monitor their building systems. This integration adds layers of reliability, flexibility, and accessibility, especially in remote locations or mission-critical environments.

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

Extended Warranty Plus from SMSEagle: now available Worldwide

Posted On 2 July 2024 By Łukasz Siemaszko In Articles /

Extended Warranty Plus from SMSEagle: now available Worldwide

Extended Warranty Plus service provides an added layer of security and assurance to SMSEagle customers.

This service is designed to minimize downtime and ensure seamless operations, making it an ideal choice for businesses that cannot afford prolonged interruptions. Before July 1st, the Extended Warranty Plus was available only in the EU; now, it is available worldwide.

Understanding the Extended Warranty Plus

The SMSEagle Extended Warranty Plus is an optional service that offers advanced replacement of hardware, ensuring that customers receive a replacement unit before returning the defective one. This proactive approach significantly reduces the downtime that businesses might experience during the repair process.

Key Benefits

Fast and Free Shipping: The service includes prepaid two-way shipping, ensuring that both the delivery of the replacement unit and the return of the defective unit are handled swiftly and without additional cost to the customer.
Rapid Processing: Replacement units are shipped within 48 business hours, guaranteeing a quick resolution and minimizing disruption.
Hassle-Free Replacement: The replacement process is designed to be straightforward with minimal questions asked, streamlining the experience for the customer.

Remote Troubleshooting: Customers also benefit from free remote troubleshooting assistance, further aiding in quick resolution of issues.

Real-life example

Imagine a large retail chain with stores spread across multiple countries. They rely on SMSEagle devices for sending critical alerts and promotional messages. One day, a device in one of their busiest stores fails. Without the Extended Warranty Plus, they would have to send the faulty device in for repairs, leaving the store without a vital communication tool for an extended period. However, with the Extended Warranty Plus, a replacement unit is shipped out within 48 business hours. The store receives the new device quickly, installs it, and continues operations without significant disruption. The faulty device is then sent back, all at no additional shipping cost to the retailer.

Coverage Details

The Extended Warranty Plus service is available in numerous EU countries, including Austria, Belgium, France, Germany, Italy, and Spain, among others. It is available Worldwide from the 1st of July 2024. The coverage period extends to five years from the date of product delivery, providing long-term protection and peace of mind.

Conclusion

The Extended Warranty Plus from SMSEagle exemplifies a commitment to customer satisfaction and operational continuity. By providing a swift and efficient hardware replacement service, SMSEagle ensures that businesses can maintain their communication systems without prolonged interruptions, thereby supporting their critical operations effectively.

For more information on the Extended Warranty Plus service, visit SMSEagle’s website or contact their support team at hello@smseagle.eu.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

The ITSM Summit 2024 in Frankfurt on September 18th gathered IT professionals and leaders to discuss IT service management innovations. Organized by Sector Nord AG, the event focused on enhancing

SMSEagle 6.0 release on May 28th

Posted On 24 May 2024 By Łukasz Siemaszko In Articles /

SMSEagle 6.0 release on May 28th

In the latest update 6.0 of the SMSEagle system, we have introduced enhancements and new features that expand the capabilities of our platform. The goal of these changes is not only to increase the functionality of the system but also to adapt it to the growing needs of users. The most important new feature is the integration with the Signal messenger, which allows for sending and receiving secure and private messages. Email support has also been extended, enabling direct sending of messages to contacts from the phone book and managing emails via the web GUI. Additionally, we have added support for the MQTT protocol, opening new possibilities for integration with IoT solutions, and integration with the 3CX IP telephony system. Besides, we have introduced a series of changes and fixes described below.

Many changes in the 6.0 update were based on suggestions from our customers. We are grateful for their valuable feedback, which allows us to continuously improve our products. We ensure that our solutions are as intuitive and efficient as possible, meeting the specific requirements and expectations of users.

Integration with Signal Messenger

The 6.0 update adds the ability to handle the Signal messenger, allowing users to send and receive messages via Signal, considered one of the most secure messengers in the world. This enables users to enjoy greater security and privacy in communication.

Companies can use the integration with Signal Messenger to send encrypted notifications to their employees. This ensures messages are protected from unauthorized access, which is crucial in organizations that particularly care about privacy and communication security. The introduced functionality allows sending/receiving Signal messages via the web GUI and APIv2. We are also gathering customer feedback on which SMSEagle functionalities should further support the Signal messenger.

Email Support with SMS and Email Sending to Phone Book Contacts

The new feature allows users to send both SMS and emails directly to contacts saved in the SMSEagle phone book. This facilitates the integration of email and SMS communication with the existing contact base. Additionally, the possibility to preview and manage sent emails from the web GUI has been introduced.

MQTT Protocol Support

SMSEagle version 6.0 supports MQTT (Message Queuing Telemetry Transport), a lightweight communication protocol used, among others, in IoT (Internet of Things) solutions. MQTT makes it easier to transfer data between IoT devices and the SMS gateway, increasing its usability in IoT environments.

There are two scenarios for creating SMS forwarding rules:

When an SMS with predefined content arrives at the SMSEagle gateway, it is forwarded to MQTT.
When a message with defined content arrives at MQTT, the SMSEagle gateway can forward it as an SMS message.

Companies can implement the MQTT protocol to monitor and control IoT devices. The SMSEagle gateway enables conversion from SMS to MQTT and MQTT to SMS. For example, if a sensor detects motion, it can send a notification via SMSEagle to the homeowner using SMS.

SMPP Protocol Support for Sending/Receiving Messages

The SMSEagle device is equipped with a built-in SMPP server. It supports the SMPP protocol in the following scenarios:

Receiving SMS requests via SMPP and sending messages to the operator via SIM card and radio module.
Receiving incoming SMS messages from the mobile operator via the radio module with a SIM card and forwarding SMS messages to the SMPP client.

Callback URL: Integration with 3CX

The integration with the 3CX system in the SMSEagle 6.0 update opens new possibilities for users of this popular IP telephony platform. The 3CX can now send and receive SMS messages using SMSEagle device. All outgoing and incoming messages are automatically routed from SMSEagle to the 3CX. This functionality allows for more automated and consistent communication within the organization.

IMPROVEMENTS

Wake-up Call and Text To Speech via Email to SMS and DI/DO

The SMSEagle functionality enabling automatic phone calls (wake-up call or Text-To-Speech) after sending an SMS has been integrated into additional modules, increasing configuration flexibility. This feature has been added to the Email to SMS/Email to SMS Poller and DI/DO modules, allowing for wider use in various operational contexts.

For example, in IT companies where server uptime is crucial, the Email2SMS system can be used to automatically inform the technical team about the need for intervention. After sending a warning SMS, the system initiates a phone call that can convey detailed information about the problem using the Text-To-Speech function, allowing for a quick IT team response, essential for maintaining uninterrupted services.

Additionally, this feature has been extended to the DI/DO module, which supports digital inputs and outputs. For example, factories can use this function to immediately notify operators of machine failures: when the system detects a problem, it sends an SMS and simultaneously makes a voice call to the operator, ensuring a quick response and minimizing downtime.

SMS2Email: Added Placeholder Text for Email Content Personalization

The SMS2Email function has been updated to include placeholder text, allowing users to personalize the content of emails sent based on SMS messages. A subscription service provider can use this feature to personalize email notifications based on SMS messages, adjusting the content to their preferences, for example, by automatically adding the phone number to the header.

SMS2Email: Added Option to Change Header Language in Forwarded Messages

From now on, users can change the header language in emails forwarded via SMS2Email. This allows for message customization for recipients from different language regions.

An international company can use this function to send email notifications in different languages, tailored to the recipients’ location. For example, French users can receive emails in French, and German users in German.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Additional Modem Information Download

As part of the 6.0 update, users can download modem information from the API. Among other things: the status of the SIM card, the name of the network in which the card is registered, and more. This functionality was introduced to facilitate monitoring and managing devices in the SMSEagle system. For example, an IT team in a large organization can remotely monitor the status of modems in various locations via API, allowing for quick diagnosis and resolution of connection issues.

APIv2 Changes: "Delivered" Filter for Read and Count Message Methods

APIv2 has been enhanced with a “delivered” filter, allowing for easier filtering of delivered messages. This feature is especially useful in environments where measuring SMS deliverability is crucial. For example, a marketing company can use this filter to analyze the effectiveness of SMS campaigns.

Increased Character Limit for Text-to-Speech (TTS) Calls from 255 to 960

The update increases the character limit for Text-To-Speech (TTS) messages from 255 to 960. This allows for creating more detailed and comprehensive voice messages. Users can now deliver more detailed voice messages via TTS, which can be useful, for example, when informing customers about complex procedures or when detailed instructions are provided.

Changes in Web-GUI:

Refreshed design of buttons and menu GUI.
Added message type label (SMS/MMS/USSD) to inbox, sent, and sent messages.
Redesigned SMTP configuration, now SMTP is configured in one place for all functions.
Added an option to change the language on the login screen.
Added an option to manually download MMS attachments.
Redesigned Sysinfo tab in the Settings menu.
Added Logs tab in the Settings menu.
Added disk usage section to the Sysinfo tab in the Settings menu.
Added an option to auto-load MMS settings based on the SIM operator.
Added a popup changelog window after successful software update.
Added pagination limits of 500 and 1000 records.
Added automatic refresh after deleting a user.
Added export option to contacts.
Added “Export All” option to contacts and groups.
Added “Send message to selected” option in the phone book.
Updated options for adding/removing to/from groups/changes in contacts.
Moved the Add button in the phone book to the toolbar just above the records.

Bug Fixes:

Fixed sending MMS attachments in the Email2SMS function.
Corrected the condition for sending the correct log message in Email2SMS Poller.
Fixed the recipient field not being cleared when editing a rule in SMS2Email.
Corrected the incorrect condition of attachments in SMS2Email.
Fixed the incorrect hostname condition in SMS2Email.
Fixed the null value in the DeliveryDateTime field in APIv2.
Fixed the corrupted limit parameter in the GET message method in APIv2.
Corrected the modem_no parameter in the Call Forward PATCH method in APIv2.
Fixed the folder cleanup mechanism to use the sent date instead of the insertion date for the Outbox/Sent Items folder.
Improved the modem health check script in HA.
Fixed issues with temperature and humidity sensor icons.
Improved the modem watchdog script.
Improved system background scripts.
Fixed missing triggers in the database on some clean databases (MHD devices).
Fixed reading the modem status from the modem pool.

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

Combining VoIP with SMS provides businesses with a more comprehensive communication strategy that addresses VoIP’s limitations. Hosted VoIP solutions offer significant cost benefits and advanced capabilities, making them an ideal choice for modern organizations. By automating routine tasks through SMS and using VoIP phones for personalized interactions, companies can improve efficiency, reduce costs, and deliver a better customer experience. A reputable VoIP service provider is crucial for ensuring reliability and data protection.

SMSEagle at ITSM Summit 2024

25 September 2024

The ITSM Summit 2024 in Frankfurt on September 18th gathered IT professionals and leaders to discuss IT service management innovations. Organized by Sector Nord AG, the event focused on enhancing IT workflows. SMSEagle, along with sponsors like Knürr, Barco, and i-doit, supported the summit. SMSEagle CEO, Radosław Janowski, delivered a key presentation, sharing insights on improving IT alerting processes.

How to lower SMS costs

Posted On 9 February 2024 By Łukasz Siemaszko In Articles /

How to lower SMS costs

Choosing the right SMS messaging platform isn’t just about what’s convenient; it’s about your budget too. This article breaks down why going for hardware SMS gateways is a wise financial move compared to the online choices as well as a few good practices. We’ll discuss cost reduction strategies of SMS campaigns, adding an extra layer of security, enjoying useful features without extra costs, and staying connected even when the internet doesn’t work. Each point aims to highlight how picking hardware SMS gateways isn’t just good for messaging; it’s also a way to keep a good chunk of money in your business pocket for the long haul.

Hardware vs. Online SMS Costs

Online SMS gateway services often slap you with per SMS cost. While these might not seem like much at first, they can pile up over time, taking bites out of your budget. On the flip side, hardware SMS gateways offer a one-time investment option.

Transparency in pricing is key to making business decisions. For example, an SMSEagle hardware SMS gateway costs around $1,000 for device plus a SIM card which may cost approximately $35/month (with unlimited SMS provider plan).

AT&T

Verizon

This translates to significant savings compared to online gateway SMS rates, for example $198 (Twilio U.S.) per 25,000 SMS. This can cause much higher costs for large volumes of text messages sent.

Once you’ve got the hardware, you can use it without dealing with ongoing per SMS message expenses, leading to significant long-term cost savings.

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Reduce your SMS Costs by Understanding Message Segments

When sending a text message, your charges are determined by the number of segments used to send messages. For standard encoding SMS, this limit is 160 characters. The catch? Exceeding this character limit by even one character doubles your segments and, consequently, doubles your costs. (Not to mention doubling your sending time!) While there’s nothing wrong with intentionally sending multi-segment messages—in fact, it’s often a smart move—ensure you’re doing so intentionally and not inadvertently inflating costs with unnecessarily lengthy messages.

Opt for SMS over MMS (in Certain Situations)

SMS, or Short Message Service, and MMS, or Multimedia Messaging Service, serve distinct purposes. While MMS allows for sending pictures and multimedia and other characters and content, it comes at a significantly higher cost compared to SMS.

Imagine a scenario where a small business routinely sends appointment reminders or transaction notifications to the phone numbers of its customers. Despite these messages being short and containing no multimedia content, the business was unknowingly sending them as MMS, incurring higher costs. By recognizing this inefficiency and switching to SMS for such messages, the business can now save a significant amount—potentially up to 60% or more—on messaging expenses. This simple adjustment not only reduces costs but also optimizes the use of resources across marketing channels, demonstrating the importance of choosing the right messaging format based on the content being sent.

Opt for MMS over SMS (in Certain Situations)

Believe it or not, in certain scenarios, sending MMS can be more cost-effective than to receive messages using SMS. Besides allowing media attachments, MMS permits sending up to 1600 characters of text—a lesser-known advantage. For instance, sending 1600 characters of text via SMS would cost 10 credits, while sending message broadcasts MMS incurs only 3 credits for the same message length.

Consider a scenario where you need to send a lengthy text message containing important information to your customers. If you opt for SMS to write messages, sending 1600 characters would cost you 10 credits. However, by leveraging the capabilities of MMS, you can convey the same message broadcasts at a significantly lower cost of just 3 credits. This means you can save up to 70% on messaging expenses simply by choosing MMS over SMS for longer texts, making it a cost-effective solution for certain communication needs.

Features Without Extra Costs

When it comes to saving money, Hardware SMS Gateways outshine Online SMS Services by offering more features and automations. Because hardware SMS gateways are all about your business, you can customize them without tacking on extra costs to meet your specific needs. Online SMS Services might ask for more money for fancy features, but with hardware gateways, you get a budget-friendly option. This cost advantage lets businesses upgrade their workflows and set up custom automations without budget worries.

Enhanced Data Privacy for SMS Messages

Security is a big worry for businesses, especially when it comes to handling sensitive info. Hardware SMS gateways step up the game by keeping your data safe within your premises. This means less risk of data breaches and unauthorized access, giving peace of mind to businesses that put a high value on protecting confidential information. Financial losses from cyberattacks can be significant. For example, according to an IBM Security report, the average cost of a data breach was $4.24 million in 2021. In addition to financial losses, cyberattacks can also lead to serious reputational damage, which may be difficult to recover from.

Independence from Internet Connectivity

Hardware SMS gateways don’t depend on the internet, making sure your messages get delivered even during network outages. This independence is a big deal for businesses that can’t afford to rely on things beyond their control.

For instance, in healthcare facilities, hardware gateways ensure timely communication, vital for patient care, even during internet outages, preventing missed appointments or delayed emergency notifications.

Similarly, in retail, hardware gateways maintain communication channels between stores and headquarters during internet downtime, averting inventory management issues or delays in sales updates.

Educational institutions also benefit, as hardware gateways enable uninterrupted dissemination of announcements and academic updates, crucial for student and staff communication, even when online learning platforms become inaccessible.

By providing reliable communication independent of internet connectivity, hardware SMS gateways save businesses from potential losses due to failed SMS delivery. Alternatively, they might need to deploy temporary mobile hotspot solutions or rent satellite phones for remote communication, both of which come with rental fees and usage charges. Additionally, businesses might need to hire temporary staff to manually deliver messages or use courier services for document transfers, further adding to operational costs during internet downtime.

Conclusion

The substantial cost-saving benefits of hardware SMS gateways in SMS marketing are evident. By selecting hardware SMS gateways, companies can significantly lower their SMS spend by reducing the cost of sending SMS by up to three times. This choice represents not just a one-time investment in SMS marketing efficiency to save money but also a strategic approach to managing SMS spend. It enables businesses to leverage the advantages of sending bulk messages and text messages at a reduced cost. In essence, hardware SMS gateways present a smart solution for sending messages, offering long-term financial benefits and making them a cost-effective choice for SMS marketing campaigns.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024 No Comments

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024 No Comments

SMSEagle at ITSM Summit 2024

25 September 2024 No Comments

SMSEagle vs online gateway providers (Plivo, TextMagic, ClickSend, MessageBird, Twilio)

Posted On 9 February 2024 By Łukasz Siemaszko In Articles /

SMSEagle vs online gateway providers (Plivo, TextMagic, ClickSend, MessageBird, Twilio)

When considering SMS communication strategies, businesses must evaluate the benefits and limitations of hardware SMS gateways like SMSEagle versus online SMS gateway providers. This comparison is crucial for making informed decisions based on security, functionality, and cost-effectiveness. This article delves into these aspects, offering a comprehensive analysis to guide businesses in choosing the right solution for their SMS communication needs.

SMSEagle a preferred choice for those prioritizing secure communication.

When evaluating communication solutions, one of the most critical aspects to consider is security. This is especially true in today’s digital landscape where data breaches and cyber threats are increasingly common. The security features of a communication tool not only ensure the protection of sensitive information but also instill trust among users and clients. In this context, examining the robust security measures provided by hardware SMS gateways, such as SMSEagle, becomes essential. These solutions offer unique advantages in securing data and communication channels, differentiating them significantly from their online competition. Let’s delve into the specific security features that make hardware SMS gateways a preferred choice for those prioritizing secure communication.

Hardware-Based Solution

This approach minimizes the risk of external cyber threats that are more common in software-based or cloud solutions. The hardware-based system ensures that all data processing and storage are contained within a physical device, providing a controlled and secure environment.

Built-In Cellular Modem

This feature allows direct communication with cellular networks for sending and receiving SMS messages, bypassing the internet. This reduces the risk of internet-based vulnerabilities and ensures reliable communication, even in areas with limited internet connectivity.

Full Data Privacy

The internal processing and storage of data in SMSEagle provide a high level of data privacy. This setup limits exposure to external networks and cloud systems, where data might be more susceptible to unauthorized access or breaches.

HTTPS Support

HTTPS (Hypertext Transfer Protocol Secure) is a protocol used for secure communication over a computer network. SMSEagle’s support for HTTPS ensures that any data transmitted to and from the device is encrypted, safeguarding against interception or tampering.

Modem Failover Mechanism

HTTPS (Hypertext Transfer Protocol Secure) is a protocol used for secureThis feature enhances the reliability and uninterrupted operation of the SMSEagle device. In devices with multiple modems, if one modem encounters issues or fails, the device automatically switches to another operational modem. This ensures continuous SMS communication capabilities, which is vital for critical applications and scenarios where consistent communication is essential. This failover mechanism not only provides redundancy but also contributes to the overall security and reliability of the system, ensuring that communication lines remain open even in the face of hardware malfunctions. communication over a computer network. SMSEagle’s support for HTTPS ensures that any data transmitted to and from the device is encrypted, safeguarding against interception or tampering.

Cheaper mass SMS campaigns: SMSEagle

In comparing the cost-effectiveness of hardware SMS gateways like SMSEagle to online SMS gateway providers, the key factor is the volume of SMS sent. SMSEagle, with a one-time cost of 989 EUR, becomes more economical as the volume of SMS increases.

For instance, at 10,000 SMS sent per month, SMSEagle becomes cost-effective compared to:

Plivo in around 2 months,
Text Magic: €0.045 per SMS, Monthly Cost = €450, Months to break even with SMSEagle ≈ 2.2 months
ClickSend: €0.0081 per SMS, Monthly Cost = €81, Months to break even with SMSEagle ≈ 12.2 months
MessageBird: $0.0071 per SMS, Monthly Cost = $71, Months to break even with SMSEagle ≈ 14 months
Twilio: €0.0075 per SMS, Monthly Cost = €75, Months to break even with SMSEagle ≈ 13.2 months

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Common Features Between SMSEagle and Online Gateway Providers

When considering the similarities between SMSEagle and online SMS gateway providers, it’s important to recognize the shared functionalities that both types of services offer. From mass SMS capabilities to diverse message types and integration options, both SMSEagle and online gateways cater to the essential needs of modern messaging, providing flexibility and efficiency in reaching audiences.

Sending & Receiving SMS: Both SMSEagle and online SMS gateways efficiently manage SMS communications, including sending and receiving messages.
Mass SMS: SMSEagle supports sending SMS messages to large groups of recipients efficiently, making it suitable for bulk messaging needs. Still please remember that SMSEagle send out speed is limited to a maximum of 240 SMS/minute, but in case of high volume of SMS sent per month hardware SMS gateway can be a much more cost-effective choice.
Call Reminders: While primarily focused on SMS, SMSEagle’s capabilities can be extended to include sending call reminders.
Recurring Appointments: SMSEagle can handle the scheduling and reminder of recurring appointments, ensuring timely notifications.
Reminders: The platform can send out SMS reminders for various purposes, including appointments, deadlines, or important events.
Text to Speech: SMSEagle offers a text-to-speech feature, allowing text messages to be converted into voice calls.
Support of Different Message Types: SMSEagle supports various SMS types, similar to online gateways, such as normal SMS, multipart SMS, flash SMS, MMS, binary SMS, USSD-code, and WAP Push links.

Unicode Support: Like online gateways, SMSEagle supports national and special characters, ensuring global communication effectiveness.
Group Messaging: SMSEagle can send SMS to single users or groups, a feature commonly found in online gateways.
SMS Scheduling: This allows sending SMS at specified dates and times, matching the functionality of online gateways.
Message Templates: SMSEagle provides message templates for ease of use, which is a standard feature in online gateways.
Phonebook: Both SMSEagle and online gateways have phonebook functionalities to manage contacts.
Integration Capabilities: SMSEagle offers integration capabilities, such as LDAP integration and HTTP/HTTPS API, to work with external applications, similar to online gateways.
Email to SMS and SMS to Email Forwarding: This feature is commonly found in both hardware and online gateways, facilitating communication between email and SMS.

Areas Where SMSEagle Differs

In the case of SMSEagle, distinguishing it from its competitors involves understanding the specific features and functionalities it offers, or in some instances, does not. This examination is not just about what a tool does, but also about its strategic omissions, which can be equally telling. As we delve into the areas where SMSEagle differentiates itself, we gain a clearer picture of its targeted approach and the distinct needs it addresses in the realm of SMS communication solutions.

Sender ID change – SMSEagle do not provide sender ID change. All messages will be sent from your phone number.
Audio/Video Conferencing: Unlike some providers, SMSEagle does not offer audio or video conferencing capabilities.
CRM Integration: SMSEagle lacks direct integration with Customer Relationship Management (CRM) systems.
Social Media Integration: Unlike some providers, SMSEagle does not integrate with social media platforms.
Email Marketing: SMSEagle does not have features specifically for email marketing campaigns.

Multi-Channel Communication: SMSEagle’s focus is primarily on SMS, and it lacks broader multi-channel communication features.
Live Chat and Real-Time Chat: SMSEagle does not offer live chat or real-time chat functionalities.
Call Center Management: Unlike some SMS providers, SMSEagle does not provide call center management features.
Automated Attendant and IVR/Voice
Recognition: SMSEagle does not support interactive voice response or automated attendant functionalities.

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Features comparison table


		Messaging Capabilities
SMS Messaging	Yes	Yes	Yes	Yes	Yes	Yes
2-Way Messaging	Yes	Yes	Yes	Yes	Yes	Yes
Mass Texting	Yes	Yes	Yes	Yes	Yes	Yes
SMS Marketing	Yes	Yes	Yes	Yes	Yes	Yes
Audio/Video Conferencing	Yes	-	-	-	-	Yes
Chat/Messaging	Yes	-	Yes	Yes	Yes	Yes
Voice Calls (VOICE add-on)	-	Yes	-	-	-	-
Live Chat	-	-	-	Yes	-	-
MMS	Yes	Yes	-	-	Yes	Yes

		Marketing & Customer Engagement
Scheduling & Reminders	-	Yes	Yes	Yes	Yes	Yes
Appointment Scheduling	-	Yes	Yes	-	Yes	-
Call Reminders	-	Yes	Yes	-	Yes	Yes
Recurring Appointments	-	Yes	-	-	Yes	-
Rescheduling	-	Yes	-	-	Yes	-
Campaign Scheduling	-	-	-	Yes	-	Yes
Polls/Voting	Yes	-	-	-	-	-
Newsletter-Style Subscriptions	-	Yes	-	-	-	-
Group Scheduling	-	Yes	Yes	-	-	-
Coupons	-	Yes	Yes	-	-	Yes
Email Marketing	-	-	-	Yes	-	-
Social Media Integration	-	-	-	Yes	-	-
MMS	-	Yes	-	-	Yes	Yes
Text to Speech	-	Yes	-	-	Yes	Yes
Reporting/Analytics	Yes	Yes	Yes	Yes	Yes	Yes
Automatic Backup to FTP	-	Yes	-	-	-	-
Campaign Analytics	-	-	Yes	Yes	-	Yes
Real Time Reporting	-	Yes	-	-	Yes	-

		Contact & messaging management
Automated Responses	Yes	Yes	Yes	Yes	Yes	Yes
Call Routing	Yes	-	-	-	-	-
Callback URL	-	Yes	-	-	-	-
Email to SMS	-	Yes	-	-	-	-
Email2SMS Poller	-	Yes	-	-	-	-
Message Personalization	Yes	Yes	-	-	-	-
Audience Targeting	-	-	Yes	-	-	-
Contact Database	-	Yes	Yes	Yes	Yes	-
Customizable Branding	-	-	-	-	Yes	-
Customizable Fields	-	-	-	-	-	Yes
Blacklist Feature	-	Yes	-	-	-	-
Escalation	-	Yes	-	-	-	Yes

		Integration & Automation
API	Yes	Yes	Yes	Yes	Yes	Yes
Third Party Integrations	-	Yes	Yes	-	-	-
CRM	-	-	-	-	Yes	-
Automated Routing	-	-	-	-	-	Yes

		User Interface & Access
Mobile Access	Yes	Yes	Yes	Yes	-	Yes
Multi-Language	Yes	Yes	Yes	-	Yes	-
Graphical User Interface	-	Yes	-	-	Yes	-
Access Controls/Permissions	-	Yes	-	-	Yes	Yes

		Additional Communication Tools
Call Monitoring	Yes	-	-	-	Yes	Yes
Call Recording	Yes	-	-	-	Yes	Yes
Caller ID	Yes	-	-	-	-	Yes
Call Routing	-	-	-	-	Yes	Yes
Billing & Invoicing	-	-	Yes	-	-	-
Collaboration Tools	-	-	-	-	Yes	Yes
Calendar Management	-	-	Yes	-	-	-

		Security & Compliance
Multi-Factor Authentication	-	Yes	-	-	-	Yes
HTTPS Support	Yes	Yes	Yes	Yes	Yes	Yes
Works in offline environment	-	Yes	-	-	-	-
Modem failover feature	-	Yes	-	-	-	-
Compliance Management	-	-	-	Yes	Yes	Yes
Debugging	-	Yes	-	-	-	Yes
VoIP Connection	-	-	-	-	Yes	-
IVR/Voice Recognition	-	-	-	-	Yes	Yes
VoIP	-	-	-	-	Yes	Yes
SNMP Agent	-	Yes	-	-	-	-
Network Monitoring	-	Yes	-	-	-	-

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

SMSEagle vs Twilio choosing the optimal SMS solution for your business

Posted On 8 February 2024 By Łukasz Siemaszko In Articles /

SMSEagle vs Twilio choosing the optimal SMS solution for your business

Introduction: The Importance of Effective Communication in Business

Effective communication stands as a major factor in the success of any business. Among the myriad of communication channels available, SMS (Short Message Service) remains a potent tool for engaging with customers, delivering timely updates, and fostering brand loyalty. As companies increasingly turn to SMS marketing to reach their target audience, the importance of selecting the right SMS gateway solution cannot be overstated. In this comprehensive guide, we’ll delve into a detailed comparison of two prominent contenders in the SMS gateway solutions market: SMSEagle and Twilio. By exploring their features, functionalities, and suitability for various business needs, we aim to provide valuable insights to help businesses make informed decisions that align with their SMS marketing objectives.

Understanding SMSEagle and Twilio

SMSEagle and Twilio are both leading players in the SMS gateway solutions market, each offering a robust suite of features tailored to meet the diverse needs of companies across industries. SMSEagle stands out as a hardware-based SMS gateway solution designed to provide reliable, secure, and customizable SMS communication capabilities. On the other hand, Twilio is a cloud-based communication platform renowned for its extensive range of communication APIs, including SMS, voice, and video.

Feature Comparison


Messaging Capabilities
SMS Messaging	Yes	Yes
2-Way Messaging	Yes	Yes
Mass Texting	Yes	Yes
SMS Marketing	Yes	Yes
Audio/Video Conferencing	–	Yes
Chat/Messaging	–	Yes
Voice Calls (VOICE add-on)	Yes	–
MMS	Yes	Yes

Personalized Text Messages

Both SMSEagle and Twilio excel in their ability to send personalized text messages tailored to individual customer preferences and behaviors. However, Twilio distinguishes itself with its intuitive customization options and user-friendly interface, providing flexibility and ease of use in creating personalized SMS campaigns.

Bulk SMS Campaigns

When it comes to executing bulk SMS campaigns efficiently, both platforms offer robust tools for scheduling, segmentation, and analytics. Both Twilio and SMSEagle boast features for managing bulk SMS campaigns. While SMSEagle provides segmentation capabilities and reporting features, Twilio’s extensive platform provides analytics tools that provide companies with deeper insights into campaign performance and audience engagement, thereby enhancing the effectiveness of their SMS marketing efforts.

SMS Surveys and Feedback

Both SMSEagle and Twilio offer functionality for conducting SMS surveys to gather customer feedback and insights. Twilio provides robust survey creation tools on their platform while SMSEagle is able to create a more simplistic features on a user-friendly interface that make it easier to implement and set started no matter the experience level.


Marketing & Customer Engagement
Scheduling & Reminders	Yes	Yes
Appointment Scheduling	Yes	–
Call Reminders	Yes	Yes
Recurring Appointments	Yes	–
Rescheduling	Yes	–
Newsletter-Style Subscriptions	Yes	–
Group Scheduling	Yes	–
Coupons	Yes	Yes
MMS	Yes	Yes
Text to Speech	Yes	Yes
Reporting/Analytics	Yes	Yes
Automatic Backup to FTP	Yes	–
Campaign Analytics	–	Yes

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Integration and Connectivity


Integration & Automation
API	Yes	Yes
Third Party Integrations	Yes	–
Automated Routing	–	Yes

Integration with CRM Systems

Integration with CRM systems is made effortless with SMSEagle and Twilio, offering seamless connectivity through APIs or alternative methods, facilitating the synchronization of contact data and the automation of workflows . While both platforms excel in this regard, SMSEagle stands out with its custom integration capabilities, which are designed to address more specific requirements. These capabilities provide deeper integration platforms, allowing for enhanced customer relationship management and the streamlining of communication processes to better suit individual business needs.

Two-Way Messaging

Both platforms support two-way messaging, enabling engagement in real-time conversations with customers and respond to inquiries promptly.

SMSEagle offers advanced features for managing and tracking conversations, providing businesses with great control over their communication channels and enhancing the overall customer experience.
Some of the features include:

Sending & Receiving SMS (managing messages with Inbox, Outbox, Sent Items)
Support of different message types (normal SMS/multipart SMS/flash SMS/MMS/binary SMS/USSD-code/WAP Push link)
Unicode support (support of national characters)
Smartphone-like conversation mode (messages are nicely grouped by phone number). You can easily track history of what you send and receive to each user
Multiuser support (each user has access to a private Outbox, Sent Items) and different users access levels

Reliability and Support

Customer Support

SMSEagle and Twilio offer reliable customer support, with dedicated teams available to assist businesses with any issues or inquiries. SMSEagle’s support first reply on average within 24 minutes and customers consistently rate it 5/5 on Google. Moreover, the fact that 42% of tickets are resolved after just one message is something they can be proud of.

Reliability and Uptime

While both platforms boast high levels of reliability and uptime, SMSEagle’s hardware-based infrastructure provides an added layer of stability and security. With SMSEagle, businesses can rest assured that their SMS communication channels will remain operational even during network outages or disruptions, minimizing the risk of service interruptions and ensuring uninterrupted communication with customers.

Security


Security
MFA	Yes	Yes
HTTPS	Yes	Yes
Works in offline environment	Yes	–
Compliance Management	–	Yes
Debugging	Yes	Yes
IVR/Voice Recognition	–	Yes
VoIP	–	Yes
SNMP Agent	Yes	–
Network Monitoring	Yes	–

Data Security Measures

Both SMSEagle and Twilio prioritize data security and implement robust measures to protect customer data and ensure compliance with regulatory requirements. However, SMSEagle’s hardware-based architecture offers enhanced security features, providing businesses with greater peace of mind when it comes to safeguarding sensitive information and mitigating cybersecurity risks.

Pricing and Cost Analysis

Pricing Models

Both SMSEagle and Twilio offer flexible pricing models to suit businesses of all sizes and budgets. However, SMSEagle’s transparent pricing and cost-effective hardware solutions make it a more affordable option for businesses looking to maximize their ROI on SMS marketing campaigns and minimize total cost of ownership over time.

Total Cost of Ownership

When calculating the total cost of ownership, businesses should consider factors such as subscription fees, usage charges, implementation costs, and ongoing maintenance expenses. With SMSEagle, businesses can benefit from lower overall costs and greater long-term savings compared to Twilio, making it a more cost-effective and sustainable SMS gateway solution for businesses of all sizes. SMSEagle is one time payment investment, there are no additional costs like “Unlockable Features”. You receive everything within the price of the device and access to free software updates during the warranty period.

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Conclusion and Recommendations

In conclusion, the choice between SMSEagle and Twilio hinges on various factors, including features, integration capabilities, reliability, security, and pricing. While both platforms offer robust solutions for SMS marketing, SMSEagle’s comprehensive software solution stands out with its user-friendly interface and personalized support. Twilio, on the other hand, goes far beyond standard SMS marketing, sending and message management, offering dozens of additional functionalities. Additionally, SMSEagle’s cost-effectiveness makes it an attractive option for businesses seeking a budget-friendly SMS marketing platform.

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

Hardware SMS Gateway: what is it, how can you use it & what are the benefits?

Posted On 8 January 2024 By Łukasz Siemaszko In Articles /

A Hardware SMS/MMS Gateway is a dedicated physical device enabling businesses to send and receive SMS/MMS messages through cellular carriers, functioning independently of internet connectivity. These gateways use a SIM card for communication, similar to mobile phones, but with the capacity to handle a much higher volume of messages. SMSEagle, a notable example, provides solutions offering control, reliability, and efficiency in SMS communication, suitable for various applications and industries.

Advantages of Hardware SMS Gateways

Offline Operation: They operate without relying on internet connectivity, ensuring message delivery even in isolated environments.

Security: SMSEagle devices offer enhanced security, allowing organizations to maintain full control over their communication and keep sensitive data within their infrastructure .

High Deliverability: SMS messages have a high read and response rate, with 95% of texts read within 5 minutes and responses typically within 90 seconds.

Cost-Effectiveness: These gateways can be more economical than online services, particularly for businesses with high messaging volumes.

Integration and Management: They offer integration capabilities with existing systems via APIs and user-friendly interfaces for managing communication.

Applications Across Industries

Hardware SMS Gateways are versatile, finding applications in various sectors:

Information Technology: SMSEagle is used for sending critical alerts, access tokens, and notifications from Network Management Systems, Authentication systems, UPS, and other IT infrastructure components. This facilitates timely responses to IT issues and enhances security protocols.

Building Automation: The gateway sends immediate alerts on infrastructure failures detected by Building Management Systems. This is crucial for maintaining building safety and efficiency.

Manufacturing: In factories, SMSEagle monitors equipment via digital inputs/outputs and sends time-sensitive alerts about equipment changes. This helps in maintaining operational efficiency and preventing downtimes.

Government: Government entities use SMSEagle to send information and alerts to employees or across departments, ensuring full data confidentiality. This is vital for internal communication within governmental organizations.

Healthcare: The gateway is utilized to ensure patients never miss medical appointments. It notifies patients about medication schedules and critical health alerts during outbreaks or emergencies, playing a key role in public health communication.

Transportation: SMSEagle facilitates communication with drivers of public and private vehicles while on the road. This is especially important for logistics and ensuring timely deliveries or responses.

Global Reach and Certification

SMSEagle’s Hardware SMS Gateways are used globally, supported by an extensive network of trusted partners. They conform to international standards and are certified for global markets, ensuring their applicability and reliability worldwide .

Case Studies

Here are the case studies available on the SMSEagle website, each showcasing different applications and benefits of the SMSEagle hardware SMS gateway:

Effective Alerting in Manufacturing Companies – ASK Poland Story: This case study demonstrates how SMSEagle was integrated into ASK Poland’s Manufacturing Execution System to enhance communication and productivity on the factory floor.

Eradicating Polio in Africa: How SMS-Based Project Helped Nigeria & 10 Other African Countries: This study highlights the use of SMSEagle in a mobile application for the timely detection and reporting of AFP cases in remote areas of Africa, showcasing its effectiveness in health sector communications.

Belcorp Leverages SMS to Enhance Communication with Consultants and Customers: This case study discusses how Belcorp uses SMSEagle for two-way SMS communication to maintain contact with over 800,000 independent beauty consultants, improving customer engagement and feedback collection.

De Dietrich Utilizes SMS for Efficient Alarms Escalation in Network Monitoring System: De Dietrich Process Systems incorporated SMSEagle into their operations to improve alarms escalation in their network monitoring system, showcasing its utility in the chemical and pharmaceutical industries.

SMSEagle Provides Reliable and Low-Cost Communication for Pan-European Logistics: Drozda Transport & Logistics implemented SMSEagle to facilitate efficient communications across its extensive logistics network in Europe.

SMSEagle Helps Johnson Controls Deliver 24×7 Secure Communications for Building Automation Worldwide: This case study illustrates how Johnson Controls uses SMSEagle to ensure secure and continuous communication for building automation systems globally.

Masłów Commune’s Journey to Improve Citizen Communications with SMSEagle: This study shows how Masłów Commune in Poland uses SMSEagle to improve communications with residents regarding local administration and services.

Stop Disease Outbreaks: How Norwegian Red Cross is Using SMS to Connect Remote Communities to CBS: The Norwegian Red Cross utilized SMSEagle to connect remote communities to its health and safety communications system, highlighting its role in humanitarian efforts.

SMSEagle Delivers Reliable SMS Communications for Marwell Wildlife UK: Marwell Wildlife in the UK leverages SMSEagle for effective communication within its conservation programs.

MEDAX Systems Switches from Asterisk to SMSEagle for Reliable, Scalable SMS Communications: MEDAX Systems adopted SMSEagle to enhance two-way communication with medical devices, illustrating its application in healthcare IT.

Deploy SMSEagle for Secure, Redundant SMS Alerts at Scott Data Center: This case study shows how SMSEagle was used in Scott Data Center to maintain secure and redundant SMS alerts, ensuring operational continuity.

Maximizing Emergency Response Efficiency: VERDI’s Successful Deployment of SMSEagle Hardware SMS Gateway: VERDI, specializing in emergency communication solutions, deployed SMSEagle to improve real-time communication for mission-critical operations.

User Experiences

“Since integrating the SMSEagle Hardware SMS Gateway in August 2019, it has become the cornerstone of our communications on the production floor. The system ensures that whether it is a problem reported manually by line workers or automatically detected by Golem MES, we will immediately notify the right people“

Ireneusz Rodak – Maintenance Engineer at ASK Poland

“We’ve been using SMSEagle for more than two years, and it’s definitely helped our support teams to be more responsive when alerted. It’s also helped us streamline our alerting workflow and improve the overall control and security of the system. We envisage expanding our use of SMSEagle to help manage our rapidly increasing IoT environment and other areas such as energy management and industrial monitoring“.

Pascal Muckensturm – Information System Architect

“We chose SMSEagle because it fulfilled all of the technical requirements requested by the customer. SMSEagle communicates with a field controller through the IP network, reliably sending critical alarms via SMS from the different customer sites“.

Francisco Neto – Procurement Manager

“SMSEagle allows us to connect remote communities to our cloud-based web application, bridging the information gap and enabling communities and health authorities to respond quickly to potential health threats“.

Pascal Muckensturm – Information System Architect

Conclusion

Hardware SMS Gateways like SMSEagle provide a robust, secure, and efficient solution for a wide range of communication needs across different industries. Their independence from internet connectivity, coupled with high deliverability and integration capabilities, make them a valuable asset for businesses seeking reliable communication tools. With global reach and extensive certification, they represent a versatile and dependable choice for modern communication needs.

SMSEagle at Dell Technologies Forum 2023

Posted On 5 December 2023 By Łukasz Siemaszko In Articles /

In November 2023, Prague played host to the Dell Technologies Forum, a gathering of tech enthusiasts discussing the latest in cloud tech, APEX, edge computing, data strategies, the future of work, and cybersecurity. More than just talks, it was a space buzzing with exciting ideas and collaborative vibes.

As the forum came to a close, attendees left with more than just a bag full of swag; they carried with them the inspiration to fuel big ideas. The main takeaway was clear: be ready for new ideas, adapt to changes, and position your business for success in the ever-evolving tech world.

Many thanks to our Sales Partner ITAWACS, thanks to whom SMSEagle had a chance to take a part in this exciting event.

For those who couldn’t make it, don’t worry! You can catch some highlights in the video and photos.

Author: Łukasz Siemaszko

Niagara 4 alerting limitations [SOLVED]

Table of Contents

How Niagara 4 Handles Alerts

Constraints of Email & On-site interface Alerting

Limitations of Email Alerting

Limitations of On-site Interface Alerting

To sum up:

How to Build a Complete Alerting Solution for Niagara 4?

1. Leverage Niagara 4’s Built-in Alarm Features

2. Choose a Reliable Third-Party SMS & Voice Solution

Setting Up SMS/Voice Notifications in Niagara 4. Example of Hardware SMS Gateway Integration

What can you do thanks to SMSEagle & Niagara 4 integration?

Critical Alarm Notifications

Backup Communication Channel for Alerts

Escalation of Unacknowledged Alarms

Multi-Recipient Notifications (Groups)

User-Specific Alerting

Emergency Shutdown Notifications

Scheduled System Maintenance Alerts

Voice Alerts

Wake-up calls

What is hardware SMS Gateway?

Offer for partners and integrators

Explore SMSEagle demo device

Deputies

Definition and Explanation

Causes of Internet Dependency

Effects of Internet Dependency

Positive Effects

Negative Effects

Conclusion

Extended Warranty Plus from SMSEagle: now available Worldwide

Table of Contents

Understanding the Extended Warranty Plus

Key Benefits

Real-life example

Coverage Details

Conclusion

Explore SMSEagle demo device

SMSEagle 6.0 release on May 28th

Table of Contents

Integration with Signal Messenger

Email Support with SMS and Email Sending to Phone Book Contacts

MQTT Protocol Support

SMPP Protocol Support for Sending/Receiving Messages

Callback URL: Integration with 3CX

IMPROVEMENTS

Wake-up Call and Text To Speech via Email to SMS and DI/DO

SMS2Email: Added Placeholder Text for Email Content Personalization

SMS2Email: Added Option to Change Header Language in Forwarded Messages

Explore SMSEagle demo device

Additional Modem Information Download

APIv2 Changes: "Delivered" Filter for Read and Count Message Methods

Increased Character Limit for Text-to-Speech (TTS) Calls from 255 to 960

Changes in Web-GUI:

Bug Fixes:

How to lower SMS costs

Table of Contents

Hardware vs. Online SMS Costs

Online calculator

Send mass SMS campaigns 3x cheaper than online SMS gateways

Reduce your SMS Costs by Understanding Message Segments

Opt for SMS over MMS (in Certain Situations)

Opt for MMS over SMS (in Certain Situations)

Features Without Extra Costs

Enhanced Data Privacy for SMS Messages

Independence from Internet Connectivity

Conclusion

Explore SMSEagle demo device

SMSEagle vs online gateway providers (Plivo, TextMagic, ClickSend, MessageBird, Twilio)

Table of Contents

SMSEagle a preferred choice for those prioritizing secure communication.

Hardware-Based Solution

Built-In Cellular Modem

Full Data Privacy

HTTPS Support

Modem Failover Mechanism

Cheaper mass SMS campaigns: SMSEagle

Online calculator

What is hardware
SMS Gateway?

Offer for partners
and integrators

Send mass SMS campaigns 3x cheaper
than online SMS gateways

Send mass SMS campaigns 3x cheaper
than online SMS gateways

Send mass SMS campaigns 3x cheaper
than online SMS gateways

Send mass SMS campaigns 3x cheaper
than online SMS gateways