Billing & Payment FAQ

   

Will I be charged VAT tax?

Please fill in your billing address during checkout and your VAT rate will be adjusted accordingly.
Customers outside the EU or companies in the EU with a valid VAT-EU number are exempt from VAT. For companies in Poland or private persons, we add 23% VAT tax to the price at checkout. 

  

What payment methods are available?

We accept payments via wire transfer, credit card or Paypal. We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. Payments via credit card and Paypal are processed via the world biggest payment processors: Stripe and Paypal.

 

Can I receive a pro-forma invoice?

Yes, we can issue a pro-forma invoice on your demand. If you would like to receive a pro-forma invoice let us know by sending us an email with your order number (or company data) to orders@smseagle.eu. 

 

Nonprofit Discount

SMSEagle offers a 10% discount to nonprofits and charities that we verify.

Who can apply?
In general, organizations are eligible to receive a nonprofit discount if they are a nongovernmental organization recognized as a nonprofit or charitable entity. Public and nonprofit-private educational institutions are also eligible to receive the nonprofit discount.

How to apply?
Send us an email with a link to a page on your website describing your nongovernmental, nonprofit status.
If it's not extremely obvious on your website that you're a nonprofit, we may require you to email us additional proof of your nonprofit status. We accept any official documentation that supports your nonprofit status. For example, US customers can submit a 501(c)(3) document, while UK customers can submit their registered charity number.