SMSEagle at Dell Technologies Forum 2023

In November 2023, Prague played host to the Dell Technologies Forum, a gathering of tech enthusiasts discussing the latest in cloud tech, APEX, edge computing, data strategies, the future of work, and cybersecurity. More than just talks, it was a space buzzing with exciting ideas and collaborative vibes.

As the forum came to a close, attendees left with more than just a bag full of swag; they carried with them the inspiration to fuel big ideas. The main takeaway was clear: be ready for new ideas, adapt to changes, and position your business for success in the ever-evolving tech world.

Many thanks to our Sales Partner ITAWACS, thanks to whom SMSEagle had a chance to take a part in this exciting event.

For those who couldn’t make it, don’t worry! You can catch some highlights in the video and photos.

What is Flash SMS? How Does It Compare to Push Notifications?

What is Flash SMS? How Does It Compare to Push Notifications?

Table of Contents

In the ever-evolving world of communication, businesses and individuals are always seeking innovative ways to grab attention and convey important information. Enter Flash SMS, a unique messaging tool that combines attention-grabbing immediacy with a layer of confidentiality. But what exactly is Flash SMS, and how does it work? Let’s dive in and explore this communication method.

Short Summary

  • Flash SMS is a secure communication method that bypasses the inbox and appears directly on the recipient’s device screen.
  • It provides an attention-grabbing way to send urgent, confidential or time sensitive messages.
  • Best practices for using Flash SMS include targeting the right audience and considering timing and frequency.

Understanding Flash SMS

Flash SMS is a type of message that has a unique characteristic: it appears directly on the recipient’s phone screen without being stored in the device’s memory. This makes Flash SMS particularly engaging and secure, as it allows the sender to instantly catch the recipient’s attention and convey sensitive information without being stored in the device’s SMS inbox.

The origin of Flash SMS dates back to the late 90s, but it never gained widespread popularity due to security concerns and limited use cases. However, with the increasing reliance on mobile phones for communication, Flash SMS has found its niche in situations that require immediate attention and confidentiality.

What is Flash SMS?

A Flash SMS message, also known as a Class 0 SMS, is a priority message that appears directly on the recipient’s mobile phone lock screen or home screen without any user interaction. This means that the recipient does not need to open their SMS inbox to view the message, as it will pop up on their screen as soon as it is received. Unlike regular text messages, Flash SMS messages are not stored on the recipient’s device, making them an excellent choice for sending sensitive information or urgent alerts.

To send a Flash SMS, the sender must configure their message with a specific message class, usually Class 0. This class ensures that the message is treated as a Flash SMS by the recipient’s mobile phone, bypassing the standard SMS inbox and appearing directly on the device’s screen. The sender’s identity, or Sender ID, may not be displayed with the message, so it’s essential to include the sender’s name in the content of the message.

History of Flash SMS

Introduced in the late 90s, Flash SMS was initially developed as a means of quickly sending information directly to a recipient’s mobile screen. However, due to security concerns and a limited number of practical applications, it never gained widespread popularity.

Despite its limited adoption, Flash SMS has remained a niche communication tool, particularly for situations that require the immediate attention of the recipient. Its unique ability to bypass the SMS inbox and appear directly on the recipient’s screen has made it a valuable tool in specific use cases where immediacy and confidentiality are paramount.

How Flash SMS Works

The process of sending and receiving Flash SMS is quite simple, but requires the involvement of an SMS provider or hardware SMS gateway device that supports this type of message. To send a Flash SMS, the sender must configure their message with a specific message class, typically Class 0, and enter the necessary message details, including the recipient’s phone number and the message content.

When a recipient receives a Flash SMS, it appears directly on their phone screen, bypassing the device’s notification center. It’s crucial for the recipient to read and act upon the message immediately, as dismissing the message will cause it to disappear without being stored on the device.

Receiving Flash SMS

Upon receiving a Flash SMS, the message will be displayed directly on the recipient’s mobile device screen, regardless of whether the device is locked or in use, even on Android devices (depending on the device). It is essential for the recipient to promptly read and act on the message, as it will be removed from the screen if dismissed and will not be stored on the device.

This unique characteristic of flash messages, specifically Flash SMS, makes it particularly useful for situations that require immediate attention and action from the recipient, such as emergency alerts or time-sensitive information. In these scenarios, flash SMS work effectively to convey crucial information.

Advantages of Flash SMS

Flash SMS offers several benefits over traditional SMS, making it an attractive option for businesses and individuals looking for more engaging and secure communication methods. Two key advantages include its attention-grabbing nature and the added layer of confidentiality it provides by not being stored on the recipient’s device.

These benefits make Flash SMS an excellent choice for sending:

  • Urgent or important messages that require immediate attention and action from the recipient
  • Emergency alerts
  • Confidential information

Attention-Grabbing

One of the most significant advantages of Flash SMS is its ability to capture the recipient’s attention immediately. By bypassing the notification center and appearing directly on the recipient’s screen, Flash SMS stands out from regular text messages and ensures that the message is not overlooked.

This attention-grabbing quality makes Flash SMS particularly effective for sending marketing messages, promotions, or other relevant content that requires immediate action from the recipient. By ensuring that the message is seen and read promptly, Flash SMS can help drive engagement and increase the likelihood of a positive response.

Confidentiality

Another notable advantage of Flash SMS is the level of confidentiality it provides. Since Flash SMS messages are not stored on the recipient’s device, they are not visible to other parties who may have access to the device.

This makes Flash SMS an ideal communication method for sending sensitive information or emergency alerts that should only be seen by the intended recipient. By ensuring that the message is only displayed on the recipient’s screen and not stored on their device, Flash SMS provides a level of privacy and security that is not available with traditional SMS.

Flash SMS vs. Push Notifications

Both Flash SMS and push notifications are methods of communication designed to grab attention and deliver important information to recipients. While they share some similarities, such as appearing on the recipient’s screen, they also have distinct differences and use cases.

To determine which communication method is best suited for a particular purpose, it’s essential to understand the key differences between Flash SMS and push notifications and weigh the benefits and limitations of each.

Similarities and Differences

The primary similarity between Flash SMS and push notifications is that both types of messages appear on the recipient’s screen without requiring any user interaction. This ensures that the message is seen and read promptly, increasing the likelihood of a positive response.

However, there are some key differences between the two communication methods. While Flash SMS messages are supported by almost all phones and work in remote areas with poor signal quality, push notifications require additional installation of communication app and require cellular Internet on the recipient phone. This makes Flash SMS more universal and available for anyone with a phone.

Choosing the Right Communication Method

Selecting the appropriate communication method depends on several factors, including the target audience, the content of the message, and the desired level of confidentiality. Flash SMS may be the preferred choice for situations that require immediate attention and a high level of confidentiality, such as emergency alerts or sensitive information.

In contrast, mobile push notifications can be used for marketing messages, app updates, or personalized notifications. To make the most of these features, it’s important to enable push notifications in your push notification campaigns. Implementing a well-planned push notification strategy can offer the advantage of being able to target a larger audience and provide more customization options, making push notification a marketing communication tool.

Summary

In conclusion, Flash SMS is a unique and powerful communication tool that offers several advantages over traditional SMS, including its attention-grabbing nature and added layer of confidentiality. Unlike push notifications tt doesn’t require installation of additional apps making it more universal. By understanding the differences between Flash SMS and push notifications, businesses and individuals can choose the appropriate communication method for their specific needs and ensure that their messages are seen, read, and acted upon by the intended recipients.

Frequently Asked Questions

What is a main purpose for Flash SMS?

A flash SMS is designed to deliver important messages like emergency warnings. It is designed to be quick and easy to read, so that the recipient can take action quickly. It also helps to ensure that the message is not lost in a sea of other emails or text messages.

Flash SMS messages are by default not stored on the recipient’s device, providing a level of confidentiality for the user.

This makes them a great choice for sending sensitive information, such as passwords or one-time codes.

You need a device or a service that supports this kind of messaging. You might use a SMSEagle Hardware SMS Gateway to send flash text messages via web-based application or API.

Yes, Flash SMS can be used for marketing purposes, as they are great for messages that require immediate attention and action.

About SMSEagle​

SMSEagle is a professional hardware SMS gateway designed to seamlessly integrate SMS into your existing communication systems, including VoIP solutions. With its robust features, reliable performance, and secure message handling, SMSEagle helps businesses automate notifications, send alerts, and improve overall communication efficiency. Trusted by companies worldwide, SMSEagle supports multiple connectivity options, advanced scheduling, and real-time message tracking, making it an ideal choice for any organization looking to enhance their communication strategy.

Ready to see how SMSEagle can optimize your business communication? Request a demo today and experience the power of combining SMS with your VoIP services.

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SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

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Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

Combining VoIP with SMS provides businesses with a more comprehensive communication strategy that addresses VoIP’s limitations. Hosted VoIP solutions offer significant cost benefits and advanced capabilities, making them an ideal choice for modern organizations. By automating routine tasks through SMS and using VoIP phones for personalized interactions, companies can improve efficiency, reduce costs, and deliver a better customer experience. A reputable VoIP service provider is crucial for ensuring reliability and data protection.

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SMSEagle at ITSM Summit 2024

The ITSM Summit 2024 in Frankfurt on September 18th gathered IT professionals and leaders to discuss IT service management innovations. Organized by Sector Nord AG, the event focused on enhancing IT workflows. SMSEagle, along with sponsors like Knürr, Barco, and i-doit, supported the summit. SMSEagle CEO, Radosław Janowski, delivered a key presentation, sharing insights on improving IT alerting processes.

Read More »

Improve Healthcare Communications with SMS Solutions for Hospitals & Clinics

From hospitals to clinics, healthcare institutions are on the front lines of protecting citizens and communities across the globe. The need for accessible healthcare continues to be prioritised, with governments going a long way to ensure patients have seamless access to the doctors, facilities and care they require. A tougher challenge, however, resides in the microeconomics of these institutions and facilities, where ineffective communications continues to plague both patients and health workers alike. As we speak, thousands of appointments are being made over physical helpdesks and calls – appointment management alone remains a manual process requiring tedious direct telephone work.

Unlike dedicated apps or telephone calls, SMS provides healthcare institutions with a seamless medium to communicate with patients. By utilizing SMS communications solutions integrated with existing patient management systems and databases, healthcare institutions can automate patient engagement and reachout activities. Not only is SMS accessible across all types of handsets, it also requires absolutely no patient training and produces greater response rates than external apps or patient helplines.

Problem of missed appointments

The statistics for missed appointments are not positive. For example, in Poland there were 19,500 “empty” visits to specialists in year 2022 just in in the West Pomeranian province (an area with a population of 1.7 million people). These “empty” appointments occur in cardiology, endocrinology, orthopedics, ophthalmology specialists and even in family doctors. Missed appointments simply means longer queue to specialists and family doctors. It can also have a significant impact on operating profits by under-utilising doctors and medical facilities. These missed appointments affect also the capacity of healthcare institutions to develop and deliver new patient services to their existing customer base.

SMS is the simplest solution to use

With SMSEagle SMS/MMS Gateway, hospitals and clinics can send SMS messages to patients reminding them of their upcoming appointments. Patients can then reply to the SMS message to cancel their appointment if necessary. This saves time and resources for both the patient and the hospital or clinic. SMSEagle device provides a web-based graphical user interface (GUI) that allows hospitals and clinics to easily integrate it into their existing workflows. The GUI simplifies the process of creating and sending messages, making it quick and easy for staff to use. The SMSEagle GUI also allows hospitals and clinics to manage their messages in real-time. They can monitor message delivery and track responses, ensuring that patients receive the information they need when they need it.

Easy integration into existing appointment systems (optional)

By integrating the SMSEagle SMS/MMS Gateway via API or Emai to SMS with appointment scheduling applications, patients can effectively manage their appointments by sending SMS requests to cancel existing appointments or even change the appointment date. These requests are then automatically updated in appointment systems without the need for human intervention. Likewise, healthcare institutions can easily contact and remind patients of upcoming appointments, minimizing the number of missed appointments. Together, this allows for a faster allocation of appointment slots and better utilization of healthcare resources.

Keeping patients in the loop

SMS is not just for proactive patient management – hospitals and clinics can leverage it to keep patients and former patients updated on new services and facilities, ensuring that they are kept in the loop of the latest healthcare advancements while expanding their own reach and influence. Likewise, by connecting patient databases with the SMSEagle SMS/MMS Gateway, institutions can easily spread the word when there is a vaccine rollout or new doctor in town. They can then follow up with this by pushing proactively for appointments.

Healthy patient communications

Using SMS messaging to communicate with patients takes the cost and complexities out of appointment scheduling, patient management and reachout campaigns. SMSEagle’s latest partnership with Nexus Polska, for example, greatly automates the transmitting of healthcare information between doctors, patients and other healthcare workers. With seamless integration and nearly no additional staff training required, SMSEagle SMS/MMS Gateway is the perfect low-cost, high-impact solution for your patient communication needs.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow critical operations units to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.

Order Management Systems: Adding SMS to the Cart

This holiday season, shopper footfall has reached an all-time high – whether it’s Cyber Monday or Panic Saturday, stores have been inundated with year-end orders and last-minute holiday purchases.

As such, order management systems that support this kind of retail activity have never been more crucial, especially with e-commerce overtaking in-person sales. Merchants need to be able to communicate with customers across multiple touchpoints, and at every phase of the order lifecycle. From placing an order and issuing invoices, to fulfilling delivery and sending billing reminders, keeping customers in the loop not only reduces the risk of dispute, missed deliveries and non-payment, but also improves ease of fulfilment and customer satisfaction.

Efficient customer notifications via SMS

The incumbent in this regard is clear – as we speak, thousands of SMS messages are being sent to customers to notify them of new orders and deliveries. Not only is it the channel of choice, it also best fits the concise nature of transactional messages and boasts extremely high read rates. Furthermore, rapidly evolving e-commerce systems mean that online customer identification is increasingly tied to unique phone numbers, which SMS serves as a natural extension to.

How to lower the costs of SMS in e-commerce?

Using a comprehensive SMS-based communications solution such as SMSEagle Hardware SMS Gateway, retailers can reap great cost savings by investing in a single hardware rather than subscribing to a PAYG model, while leveraging lower rates provided by local SIM cards. It also offers multiple useful features including phonebooks, message templates and Email to SMS, where retailers who choose to ping customers via email can now extend this effortlessly to SMS messages.

From-store-to-door messaging

Every purchase begins with placing an order. Whether customers order in-store or online, they want to be assured that their order has been received and processed. By connecting e-commerce systems such as Amazon Seller Central to the SMSEagle SMS Gateway via third-party automation tools such as Zapier, retailers can notify customers every time a new sales order is placed, with SMS messages automatically sent to the customer’s phone number. This can include a wide range of order information such as the expiry date for a subscription, or expected delivery times and tracking updates.

Achieve the highest open-ratio

According to ezyCollect, it takes up to five reminders to achieve a 96% rate on bill settlement, clearly indicating the importance of SMS communications in ensuring high payment rates. Retailers can use SMS to not just deliver invoices and statements, but to also send payment reminders. They can leverage SMSEagle’s ready-to-use APIs for integration into any accounting software, where such reminders can be programmed based on the billing cycle. For invoicing, they can integrate for example with Zoho Inventory (via Zapier) to trigger an SMS whenever a new invoice is created. This can be used for content subscriptions, postpaid plans, utility services and even credit repayments.

Thank you for shopping with us!

With m-commerce continuing to flourish, user identification increasingly relying on mobile identities, and the need to engage customers more pronounced than ever, SMS has never been a better channel for order communications and billing reminders. SMSEagle SMS/MMS Gateway makes this simple and cost-effective with its range of ready-to-use APIs, local charges and bulk messaging capabilities, empowering retailers regardless of their existing systems, offerings and size.

Create the right solution for your business!

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allows businesses to incorporate SMS communications into their systems in a way that makes sense to them. To find out how, get in touch with our team.

Mission Possible: Connecting Citizens, First Responders and Critical Operations with SMS

Mission critical systems underpin operations and industries that form the essential backbone of economies and governments. Notable examples include first responders such as the police, firefighters and paramedics, as well as sectors such as the utilities and railway. Nevertheless, these systems are susceptible to various performance, operational and security issues, requiring real-time communications to ensure that the slightest disruption can be addressed and mitigated in time.

As critical operations tend to be sparse and may sometimes involve thousands of personnel, detecting and communicating issues within these environments can be an uphill task. In the case of first responders, for example, army personnel, firefighters and emergency workers may need to be deployed at a plane crash site within minutes, involving the coordination of many different teams and departments.

Given that all critical operations are essentially ‘critical’, and most often happen in scenarios where default networks such as the Internet may not be the fastest, safest and most easily available option, SMS offers a superior communications method that ensures immediate reach, boasting not only high read rates but also an omnipresent channel that is accessible to all.

Integrating in-silo response systems into a single communications channel

For large scale operations involving multiple taskforces or units, SMS can address a fragmented communications framework where proprietary and disparate radio networks are used by different teams, resulting in delays and miscommunications. SMSEagle SMS/MMS Gateway, for example, addresses this by integrating all touchpoints involved in a critical mission into its database of recipients, allowing key updates and commands to be broadcasted to everyone involved. This enables operations to be scaled accordingly, with messages cascaded quickly to team members, for example the entire field force of a power plant.

In the case of IoT and IIoT, sensors and third party devices linked to SMSEagle SMS/MMS Gateway can enable the real-time monitoring of critical facilities such as nuclear plants and oil rigs. For example, routine power grid inspections and monitoring of metro trains can leverage SMS-based communications to enable sensors to deliver operational logs to the controlling unit on information such as transmission load or journey times. Likewise, operational and maintenance updates can be sent to the team on the ground and also relayed to the sensors directly via SMS. SMS-based surveillance and management also helps in detecting disasters such as fires. For example, the SMSEagle integration plugin with AVTECH Room Alert or Pfau LISA enables fire and rescue departments to detect fires and floods in real-time where sensors alert them via automated SMS notifications. Where advanced API-based application links are in place, these notifications can be returned with automated responses that trigger, for example, connected sprinklers or water pumps to turn on automatically.

Keeping everyone informed

SMS plays another key role in mission critical communications. It enable vital instructions and information to reach the most affected parties – the victims. Using dedicated SMS channels, victims can send messages to first responders and establish communications where all other means of reaching out are exhausted. For example, first responders can get in touch with members of a local community during a breakout of a pandemic. Likewise, in the case of a heist where residents are locked up in an apartment or dormitory, solutions such as SMSEagle SMS/MMS Gateway provide a ready means for passing updates and keeping the victims informed, and also enable critical information provided by a single victim to be looped back into the system and broadcasted to all other victims affected by the same emergency.

SMS on a mission

SMS messaging via SMSEagle SMS/MMS Gateway not only makes the most out of existing cellular infrastructure and investments, but provides an easy to integrate, forward solution that is compatible with automated response systems and is highly configurable to the needs of any critical mission.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow critical operations units to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.

Acing School Communications with SMS

Critical weather updates sent over email and contest invitations pinned on bulletin boards are just a few of the many communication mistakes schools tend to make in delivering important information to parents. When it comes to school communications, traditional methods like these are losing their appeal. Schools need an alternative that is both cost-efficient and can get the attention of parents immediately. Even dedicated school websites and information portals do not fit the bill – parents hardly have the time to check their emails, let alone updates published on obscure third party platforms.

Another message from school

School communications encompass a diverse range of matters, from trivial updates such as open days and carnivals to critical alerts such as floods and disease outbreaks. With 55% of K-12 parents preferring texting over other channels, SMS messaging offers schools the best of both worlds by combining speed and scalability. SMS can be used for both regular and critical updates, boasting minimal costs, higher reach and substantially higher read rates.

The many types of communications

SMS is the perfect tool for one-to-one, one-sided notifications such as reminders to pick up children after class. SMSEagle SMS/MMS Gateway can be used for example, to inform parents that registration for a karate classes has been completed or that the child has successfully enrolled into a chess competition. This enables SMS to become an integral part of the student registration pipeline, removing the need for third-party platforms which are often deployed to track enrolments. By linking up student data apps such as QuickSchools.com with the SMSEagle gateway, notifications are automatically triggered every time a new record is added.

Broadcast of critical alerts

SMSEagle SMS/MMS Gateway broadcast service can provide crucial security and safety for schools. Emergencies such as a fire breakout, an armed attack or a sudden snow storm can be communicated to all parents at once, along with safety instructions and other important information. This prevents miscommunications during hours of panic and removes potential mishaps. SMSEagle SMS/MMS Gateway can also serve as an internal broadcast tool, keeping teachers and school staff informed whenever typical loudspeaker and traditional bell messages fail to reach them.

Last minute notices

SMS communications supports unlimited recipients and allows last minute notices and updates to reach students and parents in any location reliably and punctually. Integrated with the school’s student database, it can be used for fast reach to different recipient classes for customized messages and targeted communications. Schools can alert parents of upcoming events, remind them of school breaks, holidays and results collection days.

Given its scalability, cost effectiveness and easy-to-deploy form factor, any school can benefit from SMSEagle SMS/MMS Gateway. All a school needs is a single hardware and a local SIM to set up a reliable and robust medium of communication that can greatly alleviate their administrative burden while keeping parents and students well informed.

Create the right solution for your school

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow schools to incorporate SMS communications into their systems in a way that makes sense to them. To find out how, get in touch with our team.

Powering Public Sector Communications with SMS

When one thinks of internal government communications, several legacy systems come to mind. Memos. Pagers. Fax. Noticeboards.

Acknowledged as archaic and ineffective, many administrative bodies across the world have begun to phase these out in favour of newer technologies. Much like regular enterprises, when it comes to selecting the right communication channel, the emphasis is often on accessibility, prevalence as well as efficiency and reliability. For the public sector, another important consideration that often weighs in on these decisions are data protection laws and confidentiality. Combined, these requirements render popular means of communication such as emails and chat apps unfitting, leaving employees to grapple with chunky proprietary communication systems that are difficult to access, use or integrate.

Boasting unparalleled accessibility and reach, SMS messaging presents the public sector with a great alternative to these systems. Delivered over cellular networks, SMS messages are able to reach all types of mobile devices and Internet-inaccessible areas. With read rates of over 90%, they make a good fit for critical operations and important announcements.

To meet public sector requirements, however, SMS communication must be supported by a solution that ensures data sovereignty and confidentiality. This is where SMSEagle SMS/MMS Gateway comes in. As hardware that is deployed on-premises, government and public sector departments have full control over their communications gateway. Without having to connect to the Internet, SMSEagle SMS Gateway is shielded from cyber-threats. With all data stored locally in a secure relational database, the gateway is especially useful where employees are required to maintain communication records.

Breaking the rules: SMS for government organizations

Whether it is healthcare information or identity records, government data is often strewn across various repositories which make information retrieval an arduous process. By connecting internal applications to the SMSEagle API, important information can be sent via SMS to employees requesting it. By putting automated systems in place, employees can request, for example, updates on status reports by simply sending a code such as YES to a particular SMSEagle number.

Given that there are plenty of locations with cellular connectivity but no Internet, SMS messaging makes a good fit for remote operations such as wildlife preservation or rural development. Alerts can be sent via SMSEagle SMS Gateway to many employees all at once, notifying them of, for example, a reported illegal logging activity. This can be extended to field workers who cannot attend to desktop applications for updates, and regular employees who share similar tasks but are geographically dispersed – for updates on shift schedules, submission deadlines or requests for meetings.

Being able to deliver timely alerts makes SMS an apt means for critical communications. During emergencies, SMSEagle SMS Gateway is able to disseminate critical information instantaneously, and keep planned actions confidential so that internal efforts are not undermined by malicious third parties. Furthermore, during disasters such as floods or fires, other forms of connectivity are likely to go down, leaving SMS as the only available solution.

Accelerating digital government transformation

Public sector communications can greatly benefit from SMS. SMSEagle SMS/MMS Gateway in particular, is easy to understand and deploy and can be used by any department or unit. It enables the public sector to leverage existing mobile infrastructure and advancements in digital applications to deliver real-time communications – routine, strategic or critical – to keep their teams connected and their services running excellently.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow government and other organizations to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.

How You Can Use MMS to Drive Business Growth

A picture is worth a thousand words! Have you ever wondered why? A picture conveys information more effectively than words and can tell a story as well as many, many words.

How can you leverage the power of the visual medium to grow your business?

MMS messaging can help you grab your audience’s attention and help your business get an edge over the competition.

What is MMS?

MMS is the acronym for Multimedia Messaging Service; a technology built using the same technology as SMS to allow users to send multimedia content. You can use MMS to send pictures, audio, phone contacts, and video files.

Benefits of MMS for Business

  • Global coverage: You can reach 100% of global mobile phone users, including 620 million global users who use feature phones.
  • High open rates: Messages sent via MMS have stratospheric open rates of up to 98%.
  • Longer message lengths: With MMS, you can send longer messages with up to 1600 characters. The limit on the MMS message size varies with the service provider.
  • A richer customer experience: With multimedia content, you can grab the viewer’s attention.
  • Increased engagement: Multimedia messaging leads to higher engagement levels: not only do more people read the messages and interact with the content, but they are also up to 8 times more likely to share it with friends.
  • Branded messaging: You can send a message that includes your brand logo.

Let’s discover how businesses in different commercial sectors can use the power of MMS to drive business growth.

Retail

  • Coupons and promotions: You can use MMS to share scannable QR codes and coupon picture messages that customers can redeem in stores and rich messaging features like GIFs, videos, and sound clips add to the experience.
  • Product registration: You can invite buyers to register their products the easy way: by sending a photo of a bar code associated with the product.

Insurance

  • Customers can speed up claim processing by sending photos through MMS.

Customer Support

  • Customers can send pictures of defective products. Your support team will immediately know what is wrong and can suggest a solution or send the right team to solve the customer’s problem.
  • You can send audio with instructions on how to install a product. This helps the customer and reduces your support costs.

Travel and Tourism

  • Airlines can send tickets and boarding passes via MMS. Customers don’t have to worry about losing these documents as they are safe on their phones.
  • Travel agencies can use custom imagery during marketing for special deals and promotions.

Food and Restaurants

  • Marketing messages with images of new products can increase anticipation and drive sales.

Automotive

  • Automotive companies can use personalized images for marketing new and existing products and driving sales.

Conclusion

With text, your creativity is limited. Unless you are Shakespeare, there is only so much that you can say with words.

With images and video, your creativity is unleashed. There is no limit to what you can communicate through a properly designed image or video.

Use MMS to unleash your creativity and use the power of the visual medium to drive business growth.

Create the right solution for your operation

Your obstacles are unique, and the solutions for them should be too. The functions of SMSEagle allow businesses to incorporate SMS communications into their systems in a way that makes sense to them. To find out how SMSEagle will allow you to create the solution you need, get in touch with our team.

Notification of Legal Entity Changes

Dear Valued Customers & Suppliers,

We are excited to share important news regarding the evolution of our company and how this change will impact you. We are pleased to announce that on March 1, 2022, the business activity under the name PROXIMUS Radosław Janowski was transformed into Proximus Sp. z o.o.

What does that mean for you?

Due to the transformation, the legal name and the VAT-EU number have changed. The address, bank account numbers, telephone numbers, and e-mail address remain unchanged.

Your contracts and contact persons remain unchanged. The change does not influence the continuation of business activities and the validity of contracts concluded in the past. Proximus Sp. z o.o. takes over all the rights and obligations of the transformed entrepreneur PROXIMUS Radosław Janowski.

New business correspondences, orders, invoices, delivery sheets, new contracts, and changes to existing contracts between you and our company must be carried out under the new business name Proximus Sp. z o.o. following with this change.

Therefore, we ask all our business partners to make this change in their records and to use only the new company name, Proximus Sp. z o.o., for all future communication with our company.

The current company data:

Proximus Sp. z o.o.
ul. 163 Piątkowska
60-650 Poznań
Poland
VAT-EU: PL7812032643

Protect Your Home and Business by Securing Wi-Fi and Connected Devices

In the last ten years or so, securing our local area networks has become more difficult, thanks to ubiquitous high-speed broadband and a proliferation of internet-enabled devices. Some of these are branded ‘smart’ but their widespread adoption could be considered less so. Some, like smartphones, add convenience but most introduce security risks. Whether it’s at home or at work, smart devices vary widely in terms of security. Some devices operate on Bluetooth, others connect to wireless networks and via cable. Whatever the connection protocol, it’s important to ensure that all are monitored as part of a cybersecurity policy or if at home, a common-sense attitude to security.

But, where do you start? How do you identify potential security threats?

In the same way that you protect your home and business, any worthwhile security system will start with access points; all exits and entries are protected first. For networks, initial perimeter defence is controlled by the routers that distribute your broadband connection.

Securing Routers

Most routers offer a combo of LAN ports and a wireless option (with or without antennas). Router configuration is key to enforcing security. I recommend changing all default options. Make sure your default gateway is changed. Ditto, the IP address range for your domain or workgroup. 192.168.1.x will be the first avenue of attack for hackers. Ensure that a complex password and username is in place. ‘Admin’ and other defaults are not acceptable. It’s also important to name your router as leaving the default name will provide clues to hackers sniffing your network. I’d suggest your favourite Klingon entrée or perhaps the name of the dumbest president to ever hold office. Finally, use an encrypted connection (at least WPA2).

Thanks to BYOD (bring your own device), guests at work and at home often request your Wi-Fi password. Many routers offer a ‘guest network’ option that prevents temporary users from accessing shared resources on the network. Enable this function.

If not available, claim ignorance of the password (passwords are assigned by our IT admin only) to prevent unauthorised access to company resources or suggest they upgrade to a higher data plan for their mobile device.

The Internet of Things and Smart Devices

Granted, it’s much easier to add new workstations or devices using wireless. It saves time and there are no trailing cables. Office disruption is also minimised as no building alterations are required. Convenience is the name of the game and portability comes a close second, with tablets, laptops and smartphones in common use.

With the Internet of Things came a recognition that we were running out of IP addresses and IPv6 became necessary to allow for the predicted billions of internet-enabled devices. Everything from fridges to toasters and webcams became smart… or as smart as their manufacturers made them. The key security element for connected devices is to remember one thing – many are not built in a security-first manner.

Hard and Fast Rules for Connected Devices

Before purchasing an IoT device, you should consider all, but not limited to, the following questions:

  • Is it REALLY needed? We all love buying gadgets but if there is no efficiency benefit then why even bother? Check out this 2017 list from Gizmodo.
  • Is the device secure? The blind assumption that the router will protect all devices connected to it is a dangerous one. I consider an IoT device secure if:
    1. I can modify the security settings from the defaults. Hardcoded settings are exploited by hackers.
    2. I can stop unnecessary features.
    3. The device supports future firmware updates or security patches that are installed locally (via USB or SD card, for example) or remotely.
    4. The device does not rely on SMBv1, which has known weaknesses. Microsoft has published a list of some affected manufacturers and related products. YOU need to check all connected devices for this vulnerability by reviewing manufacturer websites. Bear in mind that healthcare, medical and industrial products are also vulnerable so this condition does not only apply to consumer products but for every industry.
  • How invested is the company in security? In other words, how would you assess their expertise? If a smart coffeemaker is in your future, is it fair to say that the company knows domestic appliances and is totally new to securing smart devices?
  • Is the primary function of the device enhanced by being ‘smart’? In the case of a coffeemaker, I’d have to say no but in the case of health-monitoring equipment it’s an emphatic yes. Maybe it’s just me but communicating with or receiving alerts from a coffeemaker or other domestic appliance seems a little pointless. But, health monitoring can detect anomalies and perhaps save lives.

Of course, despite security risks, some devices are worthy of connection. In such cases, why not use a different workgroup or domain? Segregating all IoT devices makes perfect sense and protects the rest of your network from attack.

In conclusion, the use of Wi-Fi and a multitude of connected devices adds convenience. However, awareness of security risks is crucial when selecting devices. Regular auditing of existing devices is necessary as well. In the meantime, perhaps it’s worth policing connected devices to ensure your network is not compromised by smartphones with vulnerable OS versions, cheap imports or wearables. What do you think? How vulnerable are your smart devices and sensors? Have they been hacked before now? Smart locks certainly have.