Niagara 4 alerting limitations [SOLVED]

Posted On 22 October 2024 By Łukasz Siemaszko In Articles /

Niagara 4 alerting limitations [SOLVED]

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

However, Niagara 4’s reliance on the Internet for email alerts or app-based alerts, can pose challenges, particularly in offline/isolated environments or during Internet outages. In this article, we will examine these limitations and demonstrate how integrating an SMS & voice solution like SMSEagle can provide reliable communication in emergency situations.

How Niagara 4 Handles Alerts

Alarm Classes and Priorities: Niagara 4 allows you to categorize alarms and assign priorities to them. Each alarm class can be configured with different notification and escalation procedures.
Alarm Sources: Alerts can be triggered from various sources such as sensor data, point values (e.g., temperature, humidity), or any system abnormality that crosses pre-set thresholds.
Alarm Routing: Alarms can be routed to different recipients or destinations based on severity or other factors. These destinations could be local displays, email, SMS, or more.
Alarm Handling:
- Ack Required: Some alerts may require an acknowledgment from an operator to confirm they’ve been received.
- Auto-reset: Alerts can automatically reset when the triggering condition returns to normal.
Alarm Journals: Niagara 4 keeps an alarm history in an Alarm Journal where you can review past alarms and their status (e.g., acknowledged, cleared).
Notification Channels: Alerts can trigger notifications through various channels:
- Email: Alarms can be sent via email notifications
- On-site Interfaces: Local HMIs, control panels, or connected devices can display alarms
- Apps: With third-party integrations, specialized app can be enabled. Installation of specialized apps is required
- SMS: With third-party integrations, easy to deploy SMS alerts can be enabled
- Calls: With third-party integrations, for immediate attention to critical issues, such as severe system malfunctions

Constraints of Email & On-site interface Alerting

There are several limitations associated with using email and on-site interface alerting in a system like Niagara 4. These limitations can affect reliability, response times, and operational efficiency. Here’s an overview of the potential challenges:

Limitations of Email Alerting

1. Internet Dependency: Email alerts require internet access or a mail server connection. If the internet connection is down or slow, email notifications can be delayed or entirely undelivered.
2. Delivery Delays: Emails are not instant and can be delayed by factors such as mail server load, spam filters, or network congestion. This could be problematic for urgent alarms.
3. Email Spam Filters & No Guaranteed Receipt: Some alarms might be marked as spam by the recipient’s email server, leading to alerts being missed. Proper configuration of email servers and whitelisting is required to avoid this. There is no way to ensure the recipient reads the email. Someone could miss the notification in a crowded inbox or ignore it. Email does not guarantee real-time responses to critical alarms.
4. Lack of Immediate Action & Limited Follow-up Actions: Emails are passive notifications. The recipient has to check their email regularly or have push notifications enabled to be aware of the alarms. This may not be suitable for critical, time-sensitive alerts. Once an email alert is sent, there is no built-in mechanism to track whether the alarm has been addressed, acknowledged, or escalated unless you integrate an external system to track responses.
5. Vulnerable to Cyber Threats: Emails can be susceptible to cyber attacks such as phishing, which could compromise the integrity of the alarm system if the email account is accessed maliciously.

Limitations of On-site Interface Alerting

Physical Presence Required: On-site interfaces (like HMIs or control panels) require on-site staff to be physically present before control panel to view or acknowledge the alarm. If personnel are not present in the immediate area, they may not receive the alarm in time, particularly if there are multiple facilities or large sites
No Remote Access: Unlike email alerts that can be accessed from anywhere, on-site interfaces don’t provide remote access. This makes it difficult to manage alerts when operators are off-site or during non-working hours unless remote access is implemented.
Single Point of Failure: If the on-site interface fails or experiences power outages, no one will be able to receive or respond to the alarm notifications. Without redundancy, this creates a risk for important alarms being missed.
Limited Customization: On-site interfaces may have limited capabilities for customizing notifications or escalations. For example, they may not support more complex alarm workflows or integrating advanced alert management systems without additional configuration.
Visual-Only Notifications: Most on-site interfaces are primarily visual. They may not have robust audio alarms or mobile push notifications, which can reduce their effectiveness in getting immediate attention during emergencies.
Capacity Limits: Some interfaces may have limitations on how many active alarms they can display at once, which could cause important alerts to be buried if there’s a flood of alarms or multiple concurrent events.

To sum up:

Email alerts: Are useful for remote notifications but have limitations in terms of internet dependence, reliability, and lack of immediate action.
On-site interface alerts: Are beneficial for local alerting but suffer from requiring physical presence, no remote access, and a potential single point of failure.

For a robust alerting system, combining both methods with other mechanisms (e.g., SMS, voice calls) can help mitigate these limitations and ensure timely and effective alarm management.

How to Build a Complete Alerting Solution for Niagara 4?

Building a comprehensive alerting solution for Niagara 4 should include built-in alarm features and complement them with SMS and/or voice alerts. It will allow significantly improving response times and ensure critical alarms reach the appropriate personnel quickly. Here’s a step-by-step guide on how to implement such a solution:

1. Leverage Niagara 4’s Built-in Alarm Features

Niagara 4 already has a robust alarm and alerting system, so the foundation is in place. However, to add SMS and voice alerts, you’ll need third-party integrations or services. Let’s break down the components:

2. Choose a Reliable Third-Party SMS & Voice Solution

To integrate SMS and voice alerts, you may use third-party online service or offline hardware solution. Consider using a hardware SMS gateway if you want to be sure that your system will work even if Internet connection fails or if you have offline/isolated environment. Niagara Marketplace is a comprehensive source of drivers and add-ons suitable for your system.

When selecting the right alerting system, consider the following key factors:

Pre-configured Niagara4 drivers for quick deployment
Ease of integration and implementation
Comprehensive warranty services for hardware
High-quality customer support
High uptime & availability – possibility to configure failover cluster (HA cluster)
Extended device lifespan

Setting Up SMS/Voice Notifications in Niagara 4. Example of Hardware SMS Gateway Integration

SMSEagle devices enable the integration of a complementary SMS and voice notification system into Niagara 4. What do you gain:

Dedicated SMSEagle integration: SMSEagle offers a Niagara 4 driver, making configuration easier. This simplifies your initial work and provides a field-proven solution.
Ease of use: SMS is simple yet effective channel. Every user will receive alerts directly on their phone, regardless of make & model. No need for installing and maintaining dedicated phone apps.
Flexibility of configuration: The driver alllows to send SMS messages to individual numbers or groups. The built-in escalation feature allows to escalate SMS alerts within a group, from user to user in a predefined order. The alert message will be escalated to group members until one of the users responds in time.
HA-cluster: For uptime-critical environments you can easily set up a high-availability cluster of 2 SMSEagle devices. This provides you with an extra layer of protection for any possible hardware failures.
Quality Support: Our knowledgeable support team is equipped with the expertise to solve your problems efficiently; 42% tickets is resolved after one message. With fast service and professional support, we are gaining the trust of new customers every day; that is why they rate us 5/5 in Google.

What can you do thanks to SMSEagle & Niagara 4 integration?

Critical Alarm Notifications

Use case: Send critical alarms (e.g., HVAC failures, severe failures, security breaches) via SMS.
Benefit: Immediate alert delivery, even without the Internet, ensuring quick responses during emergencies.
SMSEagle feature: Automated SMS notifications triggered by specific Niagara 4 alarms.

Backup Communication Channel for Alerts

Use case: Automatically switch to SMS alerts during network outages.
Benefit: Ensures uninterrupted critical notifications during internet failures.
SMSEagle feature: Failover to SMS for continuous alert delivery.

Escalation of Unacknowledged Alarms

Use case: Escalate unacknowledged alarms by sending SMS to higher-level personnel.
Benefit: Ensures critical issues are addressed by escalating if initial responders don’t act.
SMSEagle feature: SMS escalation forwards alerts if the original recipient does not respond.

Multi-Recipient Notifications (Groups)

Use case: Send alarms or updates to multiple users/departments simultaneously.
Benefit: Ensures quick, coordinated responses from relevant teams.
SMSEagle feature: Group SMS allows multiple recipients to receive alerts instantly.

User-Specific Alerting

Use case: Deliver tailored alerts to users based on their roles (e.g., maintenance, security).
Benefit: Reduces alert fatigue by sending only relevant notifications.
SMSEagle feature: Role-based SMS notifications targeted to specific users.

Emergency Shutdown Notifications

Use case: Send SMS alerts during emergency shutdowns (e.g., fire alarms, electrical issues).
Benefit: Prompts immediate action to mitigate emergencies.
SMSEagle feature: Event-triggered SMS alerts for system-wide shutdowns.

Scheduled System Maintenance Alerts

Use case: Notify users of scheduled maintenance via SMS (e.g., HVAC downtime).
Benefit: Prevents unexpected disruptions by informing teams ahead of time.
SMSEagle feature: Scheduled SMS notifications for maintenance reminders.

Voice Alerts

Use case: Text-to-speech voice messages to building management and maintenance teams for immediate attention to critical issues
Benefit: Prompt action and resolution especially after hours or weekends
SMSEagle feature: Voice add-on which allows automated text-to-speech conversion.

Wake-up calls

Use case: Wake Up Calls are ring-only phone calls designed to notify maintenace staff about important events
Benefit: Key personnel is informed and ready to respond promptly even during a night.
SMSEagle feature: Voice add-on which allows automated ring (wake-up) calls.

What is hardware
SMS Gateway?

Offer for partners
and integrators

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
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Access to over 20 functionalities

Deputies

Definition and Explanation

Internet dependency refers to the reliance of modern systems, including building automation systems (BAS), on internet connectivity to function effectively. This dependency has become increasingly prevalent with the widespread adoption of IoT devices and cloud-based services. In the context of building automation, internet dependency enables systems integrators to remotely monitor and control systems, analyze operational data, and perform management tasks more efficiently. By leveraging internet connectivity, building systems can transmit vast amounts of operational data to the cloud or central servers, allowing for real-time analysis and decision-making. This connectivity also facilitates seamless integration with third-party vendors and enhances the overall user experience through advanced UX frameworks and mobile applications.

Causes of Internet Dependency

The causes of internet dependency in building automation systems can be attributed to several factors:

Increased adoption of IoT devices: The proliferation of IoT devices has led to a significant increase in the amount of operational data generated by building systems. This data needs to be transmitted to the cloud or a central server for analysis, making internet connectivity essential. Intelligent edge devices collect and send data, enabling systems integrators to monitor and manage building operations remotely.
Cloud-based services: The shift towards cloud-based services has enabled systems integrators to access and manage building systems remotely, reducing the need for on-site visits and increasing efficiency. Cloud platforms provide a centralized location for data storage and analysis, allowing for greater volumes of data to be processed and utilized effectively.
Advancements in UX framework: The development of user-friendly interfaces and mobile apps has made it easier for users to interact with building systems, leading to increased reliance on internet connectivity. These advancements in UX frameworks ensure that users can access and control building systems from anywhere, enhancing convenience and operational efficiency.

Integration with third-party vendors: The need to integrate building systems with third-party vendors, such as energy management systems or security systems, has driven the adoption of internet-dependent solutions. This integration allows for a more comprehensive approach to building management, where various systems work together seamlessly to optimize performance and efficiency.

Effects of Internet Dependency

Positive Effects

Improved efficiency: Internet dependency has enabled systems integrators to remotely monitor and control building systems, reducing the need for on-site visits and increasing efficiency. This remote access allows for quicker response times and more proactive management of building operations.
Enhanced data analysis: The ability to analyze operational data in real-time has enabled building owners and managers to make data-driven decisions, leading to improved energy efficiency and reduced costs. By leveraging advanced analytics tools, users can identify trends, detect anomalies, and optimize system performance.

Increased scalability: Internet-dependent solutions have enabled building systems to scale more easily, making it possible to integrate new devices and systems as needed. This scalability ensures that building automation systems can grow and adapt to changing requirements without significant disruptions.

Negative Effects

Cybersecurity risks: Internet dependency has introduced new cybersecurity risks, including the potential for hacking and data breaches. As building systems become more connected, they become more vulnerable to cyber threats, necessitating robust security measures.
Downtime and outages: Internet outages or downtime can have significant impacts on building operations, leading to reduced efficiency and increased costs. Without a stable internet connection, critical functions such as remote monitoring and control may be disrupted.
Dependence on third-party vendors: The reliance on third-party vendors for internet-dependent solutions can lead to vendor lock-in and reduced flexibility. Building owners and managers may find it challenging to switch vendors or adopt new technologies without significant effort and expense.

Conclusion

Integrating SMSEagle with Niagara 4 significantly enhances communication capabilities by providing SMS & voice notifications that are fast, reliable, and accessible, particularly in emergencies or during network outages. SMSEagle enables fast communication, automated reports, and multi-recipient alerts, ensuring Niagara 4 users can efficiently manage and monitor their building systems. This integration adds layers of reliability, flexibility, and accessibility, especially in remote locations or mission-critical environments.

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

Posted On 11 October 2024 By Patryk Patej In Articles /

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

Voice over Internet Protocol (VoIP) has revolutionized business communication by enabling real-time, affordable conversations over the internet.

Unlike traditional telephony that relies on the public switched telephone network (PSTN), VoIP utilizes internet connections, avoiding the higher costs and call quality limitations of circuit-switched networks. A broadband internet connection is essential for VoIP services to function effectively, ensuring stable and reliable voice calls. However, relying solely on a VoIP service may limit your business’s scalability and efficiency. This is where SMS integration steps in—bridging the gaps VoIP services leave behind, creating a more comprehensive communication system.

What is VoIP?

Definition of VoIP

Voice over Internet Protocol (VoIP) is a transformative technology that allows voice communications to be conducted over the internet. Also known as Voice over IP, virtual telephony, cloud phone, or online phone system, VoIP phone systems are cloud-based, making them accessible on any device and from any location with a reliable broadband internet connection. This flexibility is a significant advantage for modern businesses, enabling seamless communication regardless of physical location.

How VoIP Works

VoIP operates by converting outbound voice audio into digital data packets, which are then transmitted to their destination via the internet. This process involves VoIP codecs, which compress and decompress the voice data packets to facilitate efficient two-way travel over IP networks, whether they are wide area networks (WAN) or local area networks (LAN). These codecs ensure that voice signals are transmitted between devices with minimal latency and jitter, providing high-definition audio quality that rivals traditional phone systems.

The Strengths of Voice Over Internet Protocol and Its Shortcomings

VoIP is a powerful tool that offers numerous benefits to modern businesses. These include cost savings compared to traditional phone systems, the flexibility to work from anywhere with a broadband connection, and advanced VoIP phone system features like call forwarding, voicemail-to-email, and integration with CRM systems. These capabilities make it an excellent choice for organizations looking to streamline their communication using VoIP technology.

However, VoIP also comes with limitations that can hinder its effectiveness in some situations:

Lack of Documentation
VoIP systems do not automatically provide a record of conversations, making it difficult to track verbal agreements or discussions for future reference.

Challenges with Real-Time Availability
VoIP relies on real-time presence, meaning missed calls can disrupt the flow of communication, delaying updates and causing inefficiencies.

Scalability Issues
Handling a large volume of VoIP calls can strain VoIP phone systems, impacting their ability to manage peak traffic efficiently.

Manual Processes
VoIP systems often require manual intervention for tasks like scheduling calls or sending reminders, reducing overall productivity.

Language Barriers
VoIP calls can suffer from language differences, accents, or background noise, making it hard to ensure message clarity, especially in international communications.

Limited Multimedia Support
VoIP is mainly voice-based and lacks built-in support for multimedia sharing, which can limit its use in visually-driven industries.

Advantages of VoIP

Cost Savings

One of the most compelling advantages of VoIP is its potential for cost savings. By transitioning to a VoIP service provider, businesses can significantly reduce their monthly phone expenses. VoIP solutions are typically more affordable than traditional phone systems, with lower initial setup costs and reduced long-term expenses associated with managing and maintaining an on-premises PBX system. Additionally, VoIP services often come bundled with advanced features such as caller ID, call screening, and multi-level IVR, which can be costly add-ons for traditional landline services. This makes VoIP an economically attractive option for businesses looking to optimize their communication infrastructure.

The Benefits of Combining VoIP Service Provider with SMS

By integrating SMS with VoIP, businesses can create a more versatile and efficient communication system that addresses VoIP’s shortcomings. Here’s a look at how SMS complements and enhances VoIP functionality:

Lack of Documentation → Automatic Record-Keeping
SMS can provide a written log of conversations, which can serve as proof of agreements, follow-ups, or instructions, making it easier to track interactions using VoIP services.

Real-Time Availability Challenges → Immediate Follow-Ups
Missed a call? Send an automatic SMS follow-up, ensuring that communication continues without delay even when using VoIP service providers.

Scalability Issues → Handling High Volumes Seamlessly
SMS can automate routine notifications like order updates, freeing up VoIP lines for more complex inquiries, thus enhancing scalability.

Manual Processes → Automation for Routine Tasks
Scheduling, reminders, and routine updates can all be automated with SMS, saving time and improving operational efficiency when integrated with a VoIP provider.

Language Barriers → Written Clarity
SMS provides a text-based option that can be translated or reviewed as needed, making communication clearer for non-native speakers compared to relying solely on voice communications.

Limited Multimedia Support → Richer Communication Options
SMS can carry multimedia messages, allowing businesses to send images, documents, and other files that VoIP alone cannot handle. This makes it an ideal solution when VoIP systems need to support visually-driven industries.

Industry Use Cases for Combining VoIP Phone System and SMS

Below are expanded use cases for how different industries can benefit from using a VoIP phone system in tandem with SMS:

Customer Service

SMS: Automate updates like order confirmations, shipping alerts, and satisfaction surveys.
VoIP: Use for personalized follow-ups for high-value orders, handling sensitive customer concerns, or resolving complex issues. High-quality VoIP phones play a crucial role in providing these personalized follow-ups and handling sensitive customer concerns effectively. This combination ensures customers receive both immediate updates and personalized support when needed.

Healthcare

SMS: Send appointment reminders, test result notifications, and medication reminders.
VoIP: Follow up with calls to discuss test results, offer personalized consultations, or reschedule missed appointments. This approach reduces no-shows and provides a seamless patient experience using VoIP phone services.

Retail

SMS: Send order confirmations, promotions, and delivery updates.
VoIP: Provide personalized assistance for high-value orders, address complaints, or upsell based on customer preferences. The integration offers a complete communication solution for enhancing customer satisfaction when supported by VoIP service providers.

Logistics

SMS: Confirm deliveries, send driver schedules, and communicate route changes.
VoIP: Handle complex instructions, provide real-time support, or manage urgent updates. Combining the two ensures smooth operations and minimizes disruptions in the supply chain. Many VoIP providers also support mobile devices to improve communication flexibility.

VoIP services can be accessed through mobile devices, allowing employees to stay connected and productive regardless of their physical location. This flexibility and accessibility make VoIP technology an ideal solution for modern businesses seeking to optimize their communication infrastructure.

Conclusion

Combining VoIP with SMS provides businesses with a more comprehensive communication strategy that addresses VoIP’s limitations. Hosted VoIP solutions offer significant cost benefits and advanced capabilities, making them an ideal choice for modern organizations. By automating routine tasks through SMS and using VoIP phones for personalized interactions, companies can improve efficiency, reduce costs, and deliver a better customer experience. A reputable VoIP service provider is crucial for ensuring reliability and data protection.

About SMSEagle

SMSEagle is a professional hardware SMS gateway designed to seamlessly integrate SMS into your existing communication systems, including VoIP solutions. With its robust features, reliable performance, and secure message handling, SMSEagle helps businesses automate notifications, send alerts, and improve overall communication efficiency. Trusted by companies worldwide, SMSEagle supports multiple connectivity options, advanced scheduling, and real-time message tracking, making it an ideal choice for any organization looking to enhance their communication strategy.

Ready to see how SMSEagle can optimize your business communication? Request a demo today and experience the power of combining SMS with your VoIP services.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

SMSEagle at ITSM Summit 2024

Posted On 25 September 2024 By Patryk Patej In Articles /

SMSEagle at ITSM Summit 2024

The ITSM Summit 2024 took place in Frankfurt on September 18th, attracting IT professionals, service managers, and industry leaders to discuss innovations in IT service management.

The event, organized by Sector Nord AG, serves as a key gathering for those interested in improving IT workflows and service delivery. SMSEagle was proud to be among the sponsors, supporting the event alongside other industry leaders like Knürr, SectorNord AG, Barco, and i-doit, played a key role in supporting the event. These sponsors represent various IT infrastructure solutions, from hardware SMS gateways and modular server racks to CMDB solutions and visualization tools.

We were thrilled to have Radosław Janowski, CEO of SMSEagle, take the stage at the ITSM Summit. His session, held on September 18th, was a highlight of the event. During his presentation, Radosław covered essential insights on improving IT alerting processes, including:

How to ensure reliable alerts during off-hours when response times are critical.
Integrating SMSEagle with Network Monitoring Systems (with example on SNAG-View), demonstrating how seamless communication can be achieved across IT environments.
Best practices for setting up alert systems, offering actionable takeaways for IT professionals aiming to optimize their monitoring and response workflows.

This session was particularly relevant for IT managers and professionals looking to improve their alerting processes and ensure that critical updates are never missed, regardless of time or system load.

Our participation at ITSM Summit 2024 reaffirmed SMSEagle’s commitment to providing innovative, reliable communication solutions for IT service management. By integrating SMS alerting with key IT monitoring systems, we are helping IT teams reduce downtime, improve response times, and deliver more proactive service management.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

How does SMSEagle integration look like?

Posted On 17 July 2024 By Patryk Patej In Articles /

How does SMSEagle integration look like?

This guide covers how SMSEagle connects with existing infrastructure, supporting SMS and other channels for messaging across platforms and devices

SMSEagle is recognized as the leading hardware SMS gateway device offering multiple ways to communicate. It allows to send SMS, flash SMS, MMS, voice-calls, wake-up calls, text-to-speech calls, and Signal messaging. SMSEagle enables offline communication and allows organizations to fully control their data confidentiality.

Ways of how can SMSEagle be Integrated?

SMSEagle offers several methods to integrate with existing systems.

Integration Descriptions for 60+ Systems

First of all you can use ready-to-use plugins/descriptions for systems, such as Nagios, Zabbix, PRTG, Microsoft Teams, Slack, and Jira and many more (you’ll find all SMSEagle Integration Plugins here) These plugins allow to connect SMSEagle with monitoring, collaboration, and ticketing systems, adding messaging functions to their workflows, enhancing SMS messaging capabilities.

REST API for Custom Integrations

SMSEagle’s REST API allows for user-defined integrations. The API supports HTTP GET/POST methods, enabling developers to link SMSEagle with custom applications for SMS messaging. Businesses can use the API to automate messaging as required, integrating it with software that matches organizational needs.

Email to SMS and SMS to Email

Sometimes integration with API is not possible. This is where Email to SMS comes into play. You may easily convert emails generated in your system into SMS. With this built-in feature SMSEagle will easily convert emails and send them as SMS to single or multiple recipients. This is a popular integration scenario for closed systems. On the other hand, with SMS to Email, incoming SMS messages are automatically forwarded to designated email addresses, enabling easy logging and tracking of messages within email systems. For more information on how the integration looks like please check this link.

How to Integrate SMSEagle?

Integrating SMSEagle with business systems for messaging requires selecting the best SMS gateway hardware to ensure optimal performance and reliability. Here’s how to approach this process:

Step 1: Select SMSEagle Device Model

Decide on the SMSEagle model or hardware SMS gateways that suit the size and needs of the organization. Each model has a set of features designed for messaging needs, ensuring organizations can match a device to their expected usage and message volume. The main difference between them can be found here.

Step 2: Plan the Integration

Determine which systems and applications SMSEagle will connect to, whether CRM, email, or network monitoring tools. Organizations can choose from available plugins or set up connections through the REST API for integration with applications that may not have plugins. Additionally, researching local mobile operators and comparing their plan options, especially those offering unlimited SMS services, can help in selecting the best deals tailored to user needs.

Step 3: Install and Configure

Set up SMSEagle in a location with power and cellular connectivity. Insert SIM into SMSEagle device, and configure IP settings. Configure features you will use on your SMSEagle, messaging rules, templates, etc. according to organizational communication needs.

Step 4: Test Messaging

Begin testing the system to confirm all messaging workflows operate correctly. Test message flows for all relevant channels. Ensure the configuration meets your expectations.

Step 5: Ongoing Maintenance

Perform software updates, ensuring the hardware and software remain operational. Ongoing maintenance keeps SMSEagle running and ensures that messages are delivered as planned.

SMSEagle Technical Support

SMSEagle provides support for clients during integration, whether they use standard plugins or create custom workflows.

The support team assists with setup, configuration, and API connections, ensuring SMSEagle fits the organization’s requirements. For integrations involving complex software, SMSEagle’s team offers guidance to configure these systems and optimize message flows.

SMSEagle’s support will help with installation, integration, and troubleshooting. Additionally SMSEagle knowledge base offers manuals, guides, and resources, providing users with materials for integration. For additional support, SMSEagle’s team is available through email, phone, and remote access, providing help when needed.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

SMSEagle Benefits

The benefits of SMSEagle lie in its ability to provide robust, internet-independent communication, essential for businesses requiring reliable, real-time SMS message delivery.

The multi-channel capabilities of SMSEagle—supporting SMS, MMS, and voice calls—allow organizations to communicate flexibly, ensuring that messages are received by the right people at the right time.

The device’s offline operation ensures message delivery even when internet access is unavailable, ideal for critical industries like healthcare and manufacturing where continuous communication is necessary.

SMSEagle’s integration capabilities with popular platforms and custom APIs make it adaptable to a variety of organizational needs, reducing the complexity and time needed for setup.

For businesses concerned with data privacy, on-premise data storage ensures sensitive information stays within the organization’s infrastructure, enhancing security & confidentiality.

Cost efficiency is also a major benefit, as SMSEagle’s one-time hardware cost eliminates recurring fees typically associated with online gateways.

Lastly, scalability and dedicated support enable SMSEagle to grow with the organization, with assistance available for setup, troubleshooting, and advanced configurations. These features collectively position SMSEagle as a cost-effective, adaptable, and secure communication tool for organizations

SMSEagle features

With extensive feature set, SMSEagle is equipped to handle a wide range of communication needs, providing businesses with reliable, secure, and adaptable messaging tools across industries.

SMSEagle offers a range of messaging capabilities, including standard SMS for alerts and updates, MMS for media-rich content, and Signal messaging for secure, encrypted communication. Additionally, the device supports wake-up calls (ring-only) for attention-grabbing alerts and text-to-speech calls, converting text into automated voice messages for delivery. With features like conversation mode, which organizes messages like a smartphone for easier tracking, SMSEagle provides flexibility across communication methods, ensuring messages reach recipients in the most suitable format.

Reliability is key for SMSEagle, featuring High Availability (HA) clustering to maintain function during hardware issues and modem failover to keep messaging operational when the primary connection is interrupted. Power options include Power over Ethernet (PoE) and AC/DC, ensuring operational flexibility across environments.

Security and data control are bolstered through on-premises data storage, keeping messages local and compliant with privacy regulations. SMSEagle supports HTTPS and MFA with OTP, which provide extra layers of security. The device includes blacklist filtering to prevent unwanted numbers from sending or receiving messages, and callback URL functionality allows for real-time alerts based on message status.

For monitoring and system management, SMSEagle includes autoreplies for automated responses, escalation rules to reroute messages if primary recipients are unavailable, and periodic SMS scheduling, which is useful for shift-based notifications. Temperature and humidity alerts offer additional environmental monitoring, ideal for facilities where these factors impact operations.

User management and customization options support LDAP integration for centralized control, multi-user access for team collaboration, and message templates for quick, standardized communication. A phonebook allows for contact organization, making communication more streamlined.

Network monitoring compatibility is enhanced with support for SMTP, SNMP, and HTTP/HTTPS protocols, allowing for system health tracking and notifications if issues arise. For integration with IoT and networked systems, the Callback URL and MQTT protocols expand SMSEagle’s adaptability within different network configuration

Communication systems help organizations manage tasks, automate alerts, and ensure that messages reach intended recipients at the right time. Choosing the best hardware SMS gateway is crucial for optimizing business communication. SMSEagle’s hardware SMS gateway connects with a variety of tools, allowing messaging without dependence on internet connectivity. This guide covers how SMSEagle connects with existing infrastructure, supporting SMS and other channels for messaging across platforms and devices.

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

Extended Warranty Plus from SMSEagle: now available Worldwide

Posted On 2 July 2024 By Łukasz Siemaszko In Articles /

Extended Warranty Plus from SMSEagle: now available Worldwide

Extended Warranty Plus service provides an added layer of security and assurance to SMSEagle customers.

This service is designed to minimize downtime and ensure seamless operations, making it an ideal choice for businesses that cannot afford prolonged interruptions. Before July 1st, the Extended Warranty Plus was available only in the EU; now, it is available worldwide.

Understanding the Extended Warranty Plus

The SMSEagle Extended Warranty Plus is an optional service that offers advanced replacement of hardware, ensuring that customers receive a replacement unit before returning the defective one. This proactive approach significantly reduces the downtime that businesses might experience during the repair process.

Key Benefits

Fast and Free Shipping: The service includes prepaid two-way shipping, ensuring that both the delivery of the replacement unit and the return of the defective unit are handled swiftly and without additional cost to the customer.
Rapid Processing: Replacement units are shipped within 48 business hours, guaranteeing a quick resolution and minimizing disruption.
Hassle-Free Replacement: The replacement process is designed to be straightforward with minimal questions asked, streamlining the experience for the customer.

Remote Troubleshooting: Customers also benefit from free remote troubleshooting assistance, further aiding in quick resolution of issues.

Real-life example

Imagine a large retail chain with stores spread across multiple countries. They rely on SMSEagle devices for sending critical alerts and promotional messages. One day, a device in one of their busiest stores fails. Without the Extended Warranty Plus, they would have to send the faulty device in for repairs, leaving the store without a vital communication tool for an extended period. However, with the Extended Warranty Plus, a replacement unit is shipped out within 48 business hours. The store receives the new device quickly, installs it, and continues operations without significant disruption. The faulty device is then sent back, all at no additional shipping cost to the retailer.

Coverage Details

The Extended Warranty Plus service is available in numerous EU countries, including Austria, Belgium, France, Germany, Italy, and Spain, among others. It is available Worldwide from the 1st of July 2024. The coverage period extends to five years from the date of product delivery, providing long-term protection and peace of mind.

Conclusion

The Extended Warranty Plus from SMSEagle exemplifies a commitment to customer satisfaction and operational continuity. By providing a swift and efficient hardware replacement service, SMSEagle ensures that businesses can maintain their communication systems without prolonged interruptions, thereby supporting their critical operations effectively.

For more information on the Extended Warranty Plus service, visit SMSEagle’s website or contact their support team at hello@smseagle.eu.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

The ITSM Summit 2024 in Frankfurt on September 18th gathered IT professionals and leaders to discuss IT service management innovations. Organized by Sector Nord AG, the event focused on enhancing

SMSEagle 6.0 release on May 28th

Posted On 24 May 2024 By Łukasz Siemaszko In Articles /

SMSEagle 6.0 release on May 28th

In the latest update 6.0 of the SMSEagle system, we have introduced enhancements and new features that expand the capabilities of our platform. The goal of these changes is not only to increase the functionality of the system but also to adapt it to the growing needs of users. The most important new feature is the integration with the Signal messenger, which allows for sending and receiving secure and private messages. Email support has also been extended, enabling direct sending of messages to contacts from the phone book and managing emails via the web GUI. Additionally, we have added support for the MQTT protocol, opening new possibilities for integration with IoT solutions, and integration with the 3CX IP telephony system. Besides, we have introduced a series of changes and fixes described below.

Many changes in the 6.0 update were based on suggestions from our customers. We are grateful for their valuable feedback, which allows us to continuously improve our products. We ensure that our solutions are as intuitive and efficient as possible, meeting the specific requirements and expectations of users.

Integration with Signal Messenger

The 6.0 update adds the ability to handle the Signal messenger, allowing users to send and receive messages via Signal, considered one of the most secure messengers in the world. This enables users to enjoy greater security and privacy in communication.

Companies can use the integration with Signal Messenger to send encrypted notifications to their employees. This ensures messages are protected from unauthorized access, which is crucial in organizations that particularly care about privacy and communication security. The introduced functionality allows sending/receiving Signal messages via the web GUI and APIv2. We are also gathering customer feedback on which SMSEagle functionalities should further support the Signal messenger.

Email Support with SMS and Email Sending to Phone Book Contacts

The new feature allows users to send both SMS and emails directly to contacts saved in the SMSEagle phone book. This facilitates the integration of email and SMS communication with the existing contact base. Additionally, the possibility to preview and manage sent emails from the web GUI has been introduced.

MQTT Protocol Support

SMSEagle version 6.0 supports MQTT (Message Queuing Telemetry Transport), a lightweight communication protocol used, among others, in IoT (Internet of Things) solutions. MQTT makes it easier to transfer data between IoT devices and the SMS gateway, increasing its usability in IoT environments.

There are two scenarios for creating SMS forwarding rules:

When an SMS with predefined content arrives at the SMSEagle gateway, it is forwarded to MQTT.
When a message with defined content arrives at MQTT, the SMSEagle gateway can forward it as an SMS message.

Companies can implement the MQTT protocol to monitor and control IoT devices. The SMSEagle gateway enables conversion from SMS to MQTT and MQTT to SMS. For example, if a sensor detects motion, it can send a notification via SMSEagle to the homeowner using SMS.

SMPP Protocol Support for Sending/Receiving Messages

The SMSEagle device is equipped with a built-in SMPP server. It supports the SMPP protocol in the following scenarios:

Receiving SMS requests via SMPP and sending messages to the operator via SIM card and radio module.
Receiving incoming SMS messages from the mobile operator via the radio module with a SIM card and forwarding SMS messages to the SMPP client.

Callback URL: Integration with 3CX

The integration with the 3CX system in the SMSEagle 6.0 update opens new possibilities for users of this popular IP telephony platform. The 3CX can now send and receive SMS messages using SMSEagle device. All outgoing and incoming messages are automatically routed from SMSEagle to the 3CX. This functionality allows for more automated and consistent communication within the organization.

IMPROVEMENTS

Wake-up Call and Text To Speech via Email to SMS and DI/DO

The SMSEagle functionality enabling automatic phone calls (wake-up call or Text-To-Speech) after sending an SMS has been integrated into additional modules, increasing configuration flexibility. This feature has been added to the Email to SMS/Email to SMS Poller and DI/DO modules, allowing for wider use in various operational contexts.

For example, in IT companies where server uptime is crucial, the Email2SMS system can be used to automatically inform the technical team about the need for intervention. After sending a warning SMS, the system initiates a phone call that can convey detailed information about the problem using the Text-To-Speech function, allowing for a quick IT team response, essential for maintaining uninterrupted services.

Additionally, this feature has been extended to the DI/DO module, which supports digital inputs and outputs. For example, factories can use this function to immediately notify operators of machine failures: when the system detects a problem, it sends an SMS and simultaneously makes a voice call to the operator, ensuring a quick response and minimizing downtime.

SMS2Email: Added Placeholder Text for Email Content Personalization

The SMS2Email function has been updated to include placeholder text, allowing users to personalize the content of emails sent based on SMS messages. A subscription service provider can use this feature to personalize email notifications based on SMS messages, adjusting the content to their preferences, for example, by automatically adding the phone number to the header.

SMS2Email: Added Option to Change Header Language in Forwarded Messages

From now on, users can change the header language in emails forwarded via SMS2Email. This allows for message customization for recipients from different language regions.

An international company can use this function to send email notifications in different languages, tailored to the recipients’ location. For example, French users can receive emails in French, and German users in German.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Additional Modem Information Download

As part of the 6.0 update, users can download modem information from the API. Among other things: the status of the SIM card, the name of the network in which the card is registered, and more. This functionality was introduced to facilitate monitoring and managing devices in the SMSEagle system. For example, an IT team in a large organization can remotely monitor the status of modems in various locations via API, allowing for quick diagnosis and resolution of connection issues.

APIv2 Changes: "Delivered" Filter for Read and Count Message Methods

APIv2 has been enhanced with a “delivered” filter, allowing for easier filtering of delivered messages. This feature is especially useful in environments where measuring SMS deliverability is crucial. For example, a marketing company can use this filter to analyze the effectiveness of SMS campaigns.

Increased Character Limit for Text-to-Speech (TTS) Calls from 255 to 960

The update increases the character limit for Text-To-Speech (TTS) messages from 255 to 960. This allows for creating more detailed and comprehensive voice messages. Users can now deliver more detailed voice messages via TTS, which can be useful, for example, when informing customers about complex procedures or when detailed instructions are provided.

Changes in Web-GUI:

Refreshed design of buttons and menu GUI.
Added message type label (SMS/MMS/USSD) to inbox, sent, and sent messages.
Redesigned SMTP configuration, now SMTP is configured in one place for all functions.
Added an option to change the language on the login screen.
Added an option to manually download MMS attachments.
Redesigned Sysinfo tab in the Settings menu.
Added Logs tab in the Settings menu.
Added disk usage section to the Sysinfo tab in the Settings menu.
Added an option to auto-load MMS settings based on the SIM operator.
Added a popup changelog window after successful software update.
Added pagination limits of 500 and 1000 records.
Added automatic refresh after deleting a user.
Added export option to contacts.
Added “Export All” option to contacts and groups.
Added “Send message to selected” option in the phone book.
Updated options for adding/removing to/from groups/changes in contacts.
Moved the Add button in the phone book to the toolbar just above the records.

Bug Fixes:

Fixed sending MMS attachments in the Email2SMS function.
Corrected the condition for sending the correct log message in Email2SMS Poller.
Fixed the recipient field not being cleared when editing a rule in SMS2Email.
Corrected the incorrect condition of attachments in SMS2Email.
Fixed the incorrect hostname condition in SMS2Email.
Fixed the null value in the DeliveryDateTime field in APIv2.
Fixed the corrupted limit parameter in the GET message method in APIv2.
Corrected the modem_no parameter in the Call Forward PATCH method in APIv2.
Fixed the folder cleanup mechanism to use the sent date instead of the insertion date for the Outbox/Sent Items folder.
Improved the modem health check script in HA.
Fixed issues with temperature and humidity sensor icons.
Improved the modem watchdog script.
Improved system background scripts.
Fixed missing triggers in the database on some clean databases (MHD devices).
Fixed reading the modem status from the modem pool.

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

The ITSM Summit 2024 in Frankfurt on September 18th gathered IT professionals and leaders to discuss IT service management innovations. Organized by Sector Nord AG, the event focused on enhancing IT workflows. SMSEagle, along with sponsors like Knürr, Barco, and i-doit, supported the summit. SMSEagle CEO, Radosław Janowski, delivered a key presentation, sharing insights on improving IT alerting processes.

10 most important SMS Usage Statistics 2023

Posted On 28 February 2024 By Patryk Patej In Articles /

10 most important SMS Usage Statistics 2023

SMS continues to show its dominance as a powerful tool for businesses worldwide. As we get into the statistics surrounding SMS usage in 2023, it becomes clear that using this medium is crucial. It is essential for businesses as they aim to improve communication and engage customers.

Let’s look at the key SMS statistics for 2023.

Global Smartphone Ownership

About 84% of the world’s people own smartphones (Bank Mycell). Marketing campaigns can now reach a large group of potential clients. The spread of smartphones has revolutionized how businesses engage with consumers. Smartphones offer unmatched chances to connect with diverse audiences. Smartphones are a gateway to the digital world and give instant access to information, communication, and entertainment. As a result, businesses can use this connectivity to run targeted marketing campaigns. These campaigns resonate personally, reaching new markets and driving engagement.

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Preference for SMS

According to Thrive’s data, 41% of consumers prefer SMS over email. This indicates a significant preference for text messaging as a primary mode of communication (Thrive). This preference underscores the unique power and effectiveness of SMS in engaging with audiences. Email can get lost in overflowing inboxes or be put in spam. But, SMS messages go right to recipients’ phones. This ensures they get immediate visibility and attention. SMS is concise and direct. It appeals to modern consumers. They value convenience and brevity in interactions.

High Open Rates

In 2023, the SMS open rate remains impressive, with nine in 10 individuals opening their SMS messages (Mobile Monkey). This statistic shows the unmatched reach of text marketing. It also shows its appeal as a communication tool. Other forms of communication may go unnoticed or get lost but, SMS messages have a high open rate. This ensures that businesses can deliver their message to most of their audience. Other marketing channels do not match this level of engagement. The high open rate of SMS ensures that businesses can reliably connect with their customers and drive desired actions. As such, SMS remains a cornerstone of modern marketing. It offers a direct and efficient way to engage with audiences and get real results.

Rapid Engagement

According to Simple Texting, over 60% of recipients read SMS text messages within 5 minutes of receiving them. This highlights the swift impact and rapid response rates of SMS campaigns. It lets businesses deliver timely messages. And, it drives fast action from their audience. SMS is essential for real-time communication and marketing success.

Mobile Coupon Use

According to Fox West Texas, 80% of coupon users use mobile devices. This highlights the significant role of SMS in delivering offers and driving sales. Most consumers get coupons on mobile devices. So, SMS is a key way to give out promotions and encourage buying. By sending exclusive discounts to customers’ phones, businesses can capture attention. The discounts encourage immediate action and lead to higher sales and revenue. SMS remains a valuable tool for integrating mobile couponing into marketing strategies.

Increased Open Rates for Offers

SMS Comparison reveals that SMS offers are 10% more likely to be opened compared to other marketing channels. This emphasizes SMS’s power in promoting deals and discounts. It captures consumer attention well. With higher open rates, businesses can drive customer engagement. They can boost sales and foster brand loyalty. This makes SMS a valuable tool in marketing strategies.

Preference for Human Interaction

According to GlobeNewswire, 74% of customers prefer human responses over bot messages in SMS marketing. This highlights the importance of genuine interactions in engaging customers. Prioritizing personalized human responses can build trust. They also raise satisfaction and loyalty, improving the customer experience. Adding human elements to SMS marketing helps businesses. It lets them build closer ties with their audience. This approach can drive long-term success.

Conversion Potential

Slick Text reports that 45% of potential clients are likely to choose a product or brand after receiving an SMS. This demonstrates the significant impact SMS campaigns can have on consumer behavior. It also shows their effect on brand loyalty. Personalized and targeted messaging helps businesses influence purchases in real-time. It drives conversions and fosters brand loyalty. This shows that SMS is important in marketing. It helps to increase conversion rates and boost customer loyalty.

Projected Mobile User Growth

Statista projects a substantial increase in global mobile phone users, with estimates reaching 7 billion by 2024 and 1.2 billion by 2025. This shows that SMS messages are still relevant. They are an important way to communicate. Mobile usage continues to surge worldwide. SMS remains a vital tool for businesses to engage with diverse audiences well. SMS campaigns reach wide. They connect with people of all types and places. This makes SMS a key tool for driving engagement and meeting marketing goals.

Preference Among Younger Demographics

Startup Bonsai’s data reveals that 75% of individuals aged 44 and below prefer texting businesses. This underscores the importance of catering to diverse age groups in SMS marketing. By recognizing and fitting this preference, businesses can reach younger consumers well. They often favor texting for its convenience and immediacy. Prioritizing text messaging in marketing helps businesses. It lets them reach a tech-savvy and digitally connected audience. It builds stronger relationships and brand loyalty.

Effectiveness of SMS marketing

High Open Rates: SMS messages boast an impressive open rate of 98%, surpassing the 20% open rate of email marketing (ManyChat).
Enhanced Click-Through Rates: Exabytes reports a 9.18% higher click-through rate for SMS offers than other digital channels. This shows better engagement and conversion potential.
Real-Time Reach: G2’s data shows that 60% of customers read texts within 1-5 minutes of getting them. This highlights SMS’s effectiveness for delivering timely promotions and engaging customers on the go.
Enhanced Security Measures: SMS messaging is more secure than other digital channels. It sends messages directly to users’ phones and does not store them on external servers. This reduces vulnerability to hacking and data breaches.

Conclusion: The Rise of SMS Marketing

The Dominance of Text Message Marketing in the Digital Age

In an era where digital communication reigns supreme, text message marketing has emerged as a cornerstone of effective digital strategies. Businesses leveraging SMS marketing messages have seen unparalleled engagement rates, tapping into the vast potential of mobile phones to reach their audience directly and personally. The use of SMS marketing is not just about sending messages; it’s about creating a dialogue with consumers who are increasingly looking to interact with brands in a meaningful way.

Enhancing Customer Experience with SMS Marketing Services

SMS marketing services have evolved, offering sophisticated tools that allow businesses to send targeted marketing text messages that resonate with their audience’s needs and preferences. This evolution in SMS marketing strategy has led to a significant shift in how companies approach customer engagement, with a focus on personalization and immediacy that only text messages can provide. The SMS marketing market has grown exponentially as a result, with businesses of all sizes recognizing the value of integrating SMS into their overall marketing efforts.

Data-Driven Decisions: SMS Marketing Stats and Insights

The importance of data in shaping SMS marketing strategies cannot be overstated. SMS marketing stats offer invaluable insights into consumer behavior, enabling businesses to refine their approach and achieve higher conversion rates. The marketing stats related to SMS loyalty programs and SMS subscribers highlight the effectiveness of using SMS to not only reach customers but also to build lasting relationships with them. As the SMS marketing market continues to expand, the reliance on these stats to inform decision-making processes becomes increasingly critical.

The Strategic Use of SMS Marketing in Business Growth

To effectively use SMS marketing, businesses must adopt a strategic approach that encompasses a deep understanding of their target audience, the creation of compelling content, and the timely delivery of marketing text messages. SMS marketing strategies that prioritize customer preferences and behavior can lead to higher engagement rates, making SMS marketing messages a powerful tool in a company’s marketing arsenal. Moreover, the integration of SMS marketing services into broader marketing campaigns can amplify reach and impact, driving significant business growth.

Future Trends: The Evolving Landscape of SMS Marketing

As we look to the future, the SMS marketing market is poised for further innovation, with emerging technologies enhancing the way businesses use SMS. From AI-driven personalization to advanced segmentation, the possibilities for tailoring text message marketing campaigns are endless. Additionally, the rise of sms loyalty programs signifies a shift towards more value-driven engagement, where text messages serve as a medium for delivering exclusive offers and rewards, thereby fostering a sense of loyalty among SMS subscribers.

Maximizing Impact with SMS Marketing Strategies

In conclusion, the power of text message marketing in today’s digital landscape is undeniable. With the majority of the world’s population now using mobile phones, the ability to use SMS marketing to directly engage with consumers has transformed the way businesses communicate and market their products and services. As SMS marketing strategies continue to evolve, staying abreast of the latest SMS marketing stats and trends will be key to leveraging this dynamic channel effectively. By doing so, businesses can harness the full potential of SMS marketing messages to reach their marketing objectives and drive sustained growth.

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

SMSEagle vs online gateway providers (Plivo, TextMagic, ClickSend, MessageBird, Twilio)

Posted On 9 February 2024 By Łukasz Siemaszko In Articles /

SMSEagle vs online gateway providers (Plivo, TextMagic, ClickSend, MessageBird, Twilio)

When considering SMS communication strategies, businesses must evaluate the benefits and limitations of hardware SMS gateways like SMSEagle versus online SMS gateway providers. This comparison is crucial for making informed decisions based on security, functionality, and cost-effectiveness. This article delves into these aspects, offering a comprehensive analysis to guide businesses in choosing the right solution for their SMS communication needs.

SMSEagle a preferred choice for those prioritizing secure communication.

When evaluating communication solutions, one of the most critical aspects to consider is security. This is especially true in today’s digital landscape where data breaches and cyber threats are increasingly common. The security features of a communication tool not only ensure the protection of sensitive information but also instill trust among users and clients. In this context, examining the robust security measures provided by hardware SMS gateways, such as SMSEagle, becomes essential. These solutions offer unique advantages in securing data and communication channels, differentiating them significantly from their online competition. Let’s delve into the specific security features that make hardware SMS gateways a preferred choice for those prioritizing secure communication.

Hardware-Based Solution

This approach minimizes the risk of external cyber threats that are more common in software-based or cloud solutions. The hardware-based system ensures that all data processing and storage are contained within a physical device, providing a controlled and secure environment.

Built-In Cellular Modem

This feature allows direct communication with cellular networks for sending and receiving SMS messages, bypassing the internet. This reduces the risk of internet-based vulnerabilities and ensures reliable communication, even in areas with limited internet connectivity.

Full Data Privacy

The internal processing and storage of data in SMSEagle provide a high level of data privacy. This setup limits exposure to external networks and cloud systems, where data might be more susceptible to unauthorized access or breaches.

HTTPS Support

HTTPS (Hypertext Transfer Protocol Secure) is a protocol used for secure communication over a computer network. SMSEagle’s support for HTTPS ensures that any data transmitted to and from the device is encrypted, safeguarding against interception or tampering.

Modem Failover Mechanism

HTTPS (Hypertext Transfer Protocol Secure) is a protocol used for secureThis feature enhances the reliability and uninterrupted operation of the SMSEagle device. In devices with multiple modems, if one modem encounters issues or fails, the device automatically switches to another operational modem. This ensures continuous SMS communication capabilities, which is vital for critical applications and scenarios where consistent communication is essential. This failover mechanism not only provides redundancy but also contributes to the overall security and reliability of the system, ensuring that communication lines remain open even in the face of hardware malfunctions. communication over a computer network. SMSEagle’s support for HTTPS ensures that any data transmitted to and from the device is encrypted, safeguarding against interception or tampering.

Cheaper mass SMS campaigns: SMSEagle

In comparing the cost-effectiveness of hardware SMS gateways like SMSEagle to online SMS gateway providers, the key factor is the volume of SMS sent. SMSEagle, with a one-time cost of 989 EUR, becomes more economical as the volume of SMS increases.

For instance, at 10,000 SMS sent per month, SMSEagle becomes cost-effective compared to:

Plivo in around 2 months,
Text Magic: €0.045 per SMS, Monthly Cost = €450, Months to break even with SMSEagle ≈ 2.2 months
ClickSend: €0.0081 per SMS, Monthly Cost = €81, Months to break even with SMSEagle ≈ 12.2 months
MessageBird: $0.0071 per SMS, Monthly Cost = $71, Months to break even with SMSEagle ≈ 14 months
Twilio: €0.0075 per SMS, Monthly Cost = €75, Months to break even with SMSEagle ≈ 13.2 months

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Common Features Between SMSEagle and Online Gateway Providers

When considering the similarities between SMSEagle and online SMS gateway providers, it’s important to recognize the shared functionalities that both types of services offer. From mass SMS capabilities to diverse message types and integration options, both SMSEagle and online gateways cater to the essential needs of modern messaging, providing flexibility and efficiency in reaching audiences.

Sending & Receiving SMS: Both SMSEagle and online SMS gateways efficiently manage SMS communications, including sending and receiving messages.
Mass SMS: SMSEagle supports sending SMS messages to large groups of recipients efficiently, making it suitable for bulk messaging needs. Still please remember that SMSEagle send out speed is limited to a maximum of 240 SMS/minute, but in case of high volume of SMS sent per month hardware SMS gateway can be a much more cost-effective choice.
Call Reminders: While primarily focused on SMS, SMSEagle’s capabilities can be extended to include sending call reminders.
Recurring Appointments: SMSEagle can handle the scheduling and reminder of recurring appointments, ensuring timely notifications.
Reminders: The platform can send out SMS reminders for various purposes, including appointments, deadlines, or important events.
Text to Speech: SMSEagle offers a text-to-speech feature, allowing text messages to be converted into voice calls.
Support of Different Message Types: SMSEagle supports various SMS types, similar to online gateways, such as normal SMS, multipart SMS, flash SMS, MMS, binary SMS, USSD-code, and WAP Push links.

Unicode Support: Like online gateways, SMSEagle supports national and special characters, ensuring global communication effectiveness.
Group Messaging: SMSEagle can send SMS to single users or groups, a feature commonly found in online gateways.
SMS Scheduling: This allows sending SMS at specified dates and times, matching the functionality of online gateways.
Message Templates: SMSEagle provides message templates for ease of use, which is a standard feature in online gateways.
Phonebook: Both SMSEagle and online gateways have phonebook functionalities to manage contacts.
Integration Capabilities: SMSEagle offers integration capabilities, such as LDAP integration and HTTP/HTTPS API, to work with external applications, similar to online gateways.
Email to SMS and SMS to Email Forwarding: This feature is commonly found in both hardware and online gateways, facilitating communication between email and SMS.

Areas Where SMSEagle Differs

In the case of SMSEagle, distinguishing it from its competitors involves understanding the specific features and functionalities it offers, or in some instances, does not. This examination is not just about what a tool does, but also about its strategic omissions, which can be equally telling. As we delve into the areas where SMSEagle differentiates itself, we gain a clearer picture of its targeted approach and the distinct needs it addresses in the realm of SMS communication solutions.

Sender ID change – SMSEagle do not provide sender ID change. All messages will be sent from your phone number.
Audio/Video Conferencing: Unlike some providers, SMSEagle does not offer audio or video conferencing capabilities.
CRM Integration: SMSEagle lacks direct integration with Customer Relationship Management (CRM) systems.
Social Media Integration: Unlike some providers, SMSEagle does not integrate with social media platforms.
Email Marketing: SMSEagle does not have features specifically for email marketing campaigns.

Multi-Channel Communication: SMSEagle’s focus is primarily on SMS, and it lacks broader multi-channel communication features.
Live Chat and Real-Time Chat: SMSEagle does not offer live chat or real-time chat functionalities.
Call Center Management: Unlike some SMS providers, SMSEagle does not provide call center management features.
Automated Attendant and IVR/Voice
Recognition: SMSEagle does not support interactive voice response or automated attendant functionalities.

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Features comparison table


		Messaging Capabilities
SMS Messaging	Yes	Yes	Yes	Yes	Yes	Yes
2-Way Messaging	Yes	Yes	Yes	Yes	Yes	Yes
Mass Texting	Yes	Yes	Yes	Yes	Yes	Yes
SMS Marketing	Yes	Yes	Yes	Yes	Yes	Yes
Audio/Video Conferencing	Yes	-	-	-	-	Yes
Chat/Messaging	Yes	-	Yes	Yes	Yes	Yes
Voice Calls (VOICE add-on)	-	Yes	-	-	-	-
Live Chat	-	-	-	Yes	-	-
MMS	Yes	Yes	-	-	Yes	Yes

		Marketing & Customer Engagement
Scheduling & Reminders	-	Yes	Yes	Yes	Yes	Yes
Appointment Scheduling	-	Yes	Yes	-	Yes	-
Call Reminders	-	Yes	Yes	-	Yes	Yes
Recurring Appointments	-	Yes	-	-	Yes	-
Rescheduling	-	Yes	-	-	Yes	-
Campaign Scheduling	-	-	-	Yes	-	Yes
Polls/Voting	Yes	-	-	-	-	-
Newsletter-Style Subscriptions	-	Yes	-	-	-	-
Group Scheduling	-	Yes	Yes	-	-	-
Coupons	-	Yes	Yes	-	-	Yes
Email Marketing	-	-	-	Yes	-	-
Social Media Integration	-	-	-	Yes	-	-
MMS	-	Yes	-	-	Yes	Yes
Text to Speech	-	Yes	-	-	Yes	Yes
Reporting/Analytics	Yes	Yes	Yes	Yes	Yes	Yes
Automatic Backup to FTP	-	Yes	-	-	-	-
Campaign Analytics	-	-	Yes	Yes	-	Yes
Real Time Reporting	-	Yes	-	-	Yes	-

		Contact & messaging management
Automated Responses	Yes	Yes	Yes	Yes	Yes	Yes
Call Routing	Yes	-	-	-	-	-
Callback URL	-	Yes	-	-	-	-
Email to SMS	-	Yes	-	-	-	-
Email2SMS Poller	-	Yes	-	-	-	-
Message Personalization	Yes	Yes	-	-	-	-
Audience Targeting	-	-	Yes	-	-	-
Contact Database	-	Yes	Yes	Yes	Yes	-
Customizable Branding	-	-	-	-	Yes	-
Customizable Fields	-	-	-	-	-	Yes
Blacklist Feature	-	Yes	-	-	-	-
Escalation	-	Yes	-	-	-	Yes

		Integration & Automation
API	Yes	Yes	Yes	Yes	Yes	Yes
Third Party Integrations	-	Yes	Yes	-	-	-
CRM	-	-	-	-	Yes	-
Automated Routing	-	-	-	-	-	Yes

		User Interface & Access
Mobile Access	Yes	Yes	Yes	Yes	-	Yes
Multi-Language	Yes	Yes	Yes	-	Yes	-
Graphical User Interface	-	Yes	-	-	Yes	-
Access Controls/Permissions	-	Yes	-	-	Yes	Yes

		Additional Communication Tools
Call Monitoring	Yes	-	-	-	Yes	Yes
Call Recording	Yes	-	-	-	Yes	Yes
Caller ID	Yes	-	-	-	-	Yes
Call Routing	-	-	-	-	Yes	Yes
Billing & Invoicing	-	-	Yes	-	-	-
Collaboration Tools	-	-	-	-	Yes	Yes
Calendar Management	-	-	Yes	-	-	-

		Security & Compliance
Multi-Factor Authentication	-	Yes	-	-	-	Yes
HTTPS Support	Yes	Yes	Yes	Yes	Yes	Yes
Works in offline environment	-	Yes	-	-	-	-
Modem failover feature	-	Yes	-	-	-	-
Compliance Management	-	-	-	Yes	Yes	Yes
Debugging	-	Yes	-	-	-	Yes
VoIP Connection	-	-	-	-	Yes	-
IVR/Voice Recognition	-	-	-	-	Yes	Yes
VoIP	-	-	-	-	Yes	Yes
SNMP Agent	-	Yes	-	-	-	-
Network Monitoring	-	Yes	-	-	-	-

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

SMSEagle vs Twilio choosing the optimal SMS solution for your business

Posted On 8 February 2024 By Łukasz Siemaszko In Articles /

SMSEagle vs Twilio choosing the optimal SMS solution for your business

Introduction: The Importance of Effective Communication in Business

Effective communication stands as a major factor in the success of any business. Among the myriad of communication channels available, SMS (Short Message Service) remains a potent tool for engaging with customers, delivering timely updates, and fostering brand loyalty. As companies increasingly turn to SMS marketing to reach their target audience, the importance of selecting the right SMS gateway solution cannot be overstated. In this comprehensive guide, we’ll delve into a detailed comparison of two prominent contenders in the SMS gateway solutions market: SMSEagle and Twilio. By exploring their features, functionalities, and suitability for various business needs, we aim to provide valuable insights to help businesses make informed decisions that align with their SMS marketing objectives.

Understanding SMSEagle and Twilio

SMSEagle and Twilio are both leading players in the SMS gateway solutions market, each offering a robust suite of features tailored to meet the diverse needs of companies across industries. SMSEagle stands out as a hardware-based SMS gateway solution designed to provide reliable, secure, and customizable SMS communication capabilities. On the other hand, Twilio is a cloud-based communication platform renowned for its extensive range of communication APIs, including SMS, voice, and video.

Feature Comparison


Messaging Capabilities
SMS Messaging	Yes	Yes
2-Way Messaging	Yes	Yes
Mass Texting	Yes	Yes
SMS Marketing	Yes	Yes
Audio/Video Conferencing	–	Yes
Chat/Messaging	–	Yes
Voice Calls (VOICE add-on)	Yes	–
MMS	Yes	Yes

Personalized Text Messages

Both SMSEagle and Twilio excel in their ability to send personalized text messages tailored to individual customer preferences and behaviors. However, Twilio distinguishes itself with its intuitive customization options and user-friendly interface, providing flexibility and ease of use in creating personalized SMS campaigns.

Bulk SMS Campaigns

When it comes to executing bulk SMS campaigns efficiently, both platforms offer robust tools for scheduling, segmentation, and analytics. Both Twilio and SMSEagle boast features for managing bulk SMS campaigns. While SMSEagle provides segmentation capabilities and reporting features, Twilio’s extensive platform provides analytics tools that provide companies with deeper insights into campaign performance and audience engagement, thereby enhancing the effectiveness of their SMS marketing efforts.

SMS Surveys and Feedback

Both SMSEagle and Twilio offer functionality for conducting SMS surveys to gather customer feedback and insights. Twilio provides robust survey creation tools on their platform while SMSEagle is able to create a more simplistic features on a user-friendly interface that make it easier to implement and set started no matter the experience level.


Marketing & Customer Engagement
Scheduling & Reminders	Yes	Yes
Appointment Scheduling	Yes	–
Call Reminders	Yes	Yes
Recurring Appointments	Yes	–
Rescheduling	Yes	–
Newsletter-Style Subscriptions	Yes	–
Group Scheduling	Yes	–
Coupons	Yes	Yes
MMS	Yes	Yes
Text to Speech	Yes	Yes
Reporting/Analytics	Yes	Yes
Automatic Backup to FTP	Yes	–
Campaign Analytics	–	Yes

Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

14-days free trial
Access to physical device

No credit card required
Access to over 20 functionalities

Integration and Connectivity


Integration & Automation
API	Yes	Yes
Third Party Integrations	Yes	–
Automated Routing	–	Yes

Integration with CRM Systems

Integration with CRM systems is made effortless with SMSEagle and Twilio, offering seamless connectivity through APIs or alternative methods, facilitating the synchronization of contact data and the automation of workflows . While both platforms excel in this regard, SMSEagle stands out with its custom integration capabilities, which are designed to address more specific requirements. These capabilities provide deeper integration platforms, allowing for enhanced customer relationship management and the streamlining of communication processes to better suit individual business needs.

Two-Way Messaging

Both platforms support two-way messaging, enabling engagement in real-time conversations with customers and respond to inquiries promptly.

SMSEagle offers advanced features for managing and tracking conversations, providing businesses with great control over their communication channels and enhancing the overall customer experience.
Some of the features include:

Sending & Receiving SMS (managing messages with Inbox, Outbox, Sent Items)
Support of different message types (normal SMS/multipart SMS/flash SMS/MMS/binary SMS/USSD-code/WAP Push link)
Unicode support (support of national characters)
Smartphone-like conversation mode (messages are nicely grouped by phone number). You can easily track history of what you send and receive to each user
Multiuser support (each user has access to a private Outbox, Sent Items) and different users access levels

Reliability and Support

Customer Support

SMSEagle and Twilio offer reliable customer support, with dedicated teams available to assist businesses with any issues or inquiries. SMSEagle’s support first reply on average within 24 minutes and customers consistently rate it 5/5 on Google. Moreover, the fact that 42% of tickets are resolved after just one message is something they can be proud of.

Reliability and Uptime

While both platforms boast high levels of reliability and uptime, SMSEagle’s hardware-based infrastructure provides an added layer of stability and security. With SMSEagle, businesses can rest assured that their SMS communication channels will remain operational even during network outages or disruptions, minimizing the risk of service interruptions and ensuring uninterrupted communication with customers.

Security


Security
MFA	Yes	Yes
HTTPS	Yes	Yes
Works in offline environment	Yes	–
Compliance Management	–	Yes
Debugging	Yes	Yes
IVR/Voice Recognition	–	Yes
VoIP	–	Yes
SNMP Agent	Yes	–
Network Monitoring	Yes	–

Data Security Measures

Both SMSEagle and Twilio prioritize data security and implement robust measures to protect customer data and ensure compliance with regulatory requirements. However, SMSEagle’s hardware-based architecture offers enhanced security features, providing businesses with greater peace of mind when it comes to safeguarding sensitive information and mitigating cybersecurity risks.

Pricing and Cost Analysis

Pricing Models

Both SMSEagle and Twilio offer flexible pricing models to suit businesses of all sizes and budgets. However, SMSEagle’s transparent pricing and cost-effective hardware solutions make it a more affordable option for businesses looking to maximize their ROI on SMS marketing campaigns and minimize total cost of ownership over time.

Total Cost of Ownership

When calculating the total cost of ownership, businesses should consider factors such as subscription fees, usage charges, implementation costs, and ongoing maintenance expenses. With SMSEagle, businesses can benefit from lower overall costs and greater long-term savings compared to Twilio, making it a more cost-effective and sustainable SMS gateway solution for businesses of all sizes. SMSEagle is one time payment investment, there are no additional costs like “Unlockable Features”. You receive everything within the price of the device and access to free software updates during the warranty period.

Online calculator

Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs.

No subsribtion fees
No additional costs

Access to all functionalities within purchase ( no upselling )

Conclusion and Recommendations

In conclusion, the choice between SMSEagle and Twilio hinges on various factors, including features, integration capabilities, reliability, security, and pricing. While both platforms offer robust solutions for SMS marketing, SMSEagle’s comprehensive software solution stands out with its user-friendly interface and personalized support. Twilio, on the other hand, goes far beyond standard SMS marketing, sending and message management, offering dozens of additional functionalities. Additionally, SMSEagle’s cost-effectiveness makes it an attractive option for businesses seeking a budget-friendly SMS marketing platform.

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

11 October 2024

SMSEagle at ITSM Summit 2024

25 September 2024

Hardware SMS Gateway: what is it, how can you use it & what are the benefits?

Posted On 8 January 2024 By Łukasz Siemaszko In Articles /

A Hardware SMS/MMS Gateway is a dedicated physical device enabling businesses to send and receive SMS/MMS messages through cellular carriers, functioning independently of internet connectivity. These gateways use a SIM card for communication, similar to mobile phones, but with the capacity to handle a much higher volume of messages. SMSEagle, a notable example, provides solutions offering control, reliability, and efficiency in SMS communication, suitable for various applications and industries.

Advantages of Hardware SMS Gateways

Offline Operation: They operate without relying on internet connectivity, ensuring message delivery even in isolated environments.

Security: SMSEagle devices offer enhanced security, allowing organizations to maintain full control over their communication and keep sensitive data within their infrastructure .

High Deliverability: SMS messages have a high read and response rate, with 95% of texts read within 5 minutes and responses typically within 90 seconds.

Cost-Effectiveness: These gateways can be more economical than online services, particularly for businesses with high messaging volumes.

Integration and Management: They offer integration capabilities with existing systems via APIs and user-friendly interfaces for managing communication.

Applications Across Industries

Hardware SMS Gateways are versatile, finding applications in various sectors:

Information Technology: SMSEagle is used for sending critical alerts, access tokens, and notifications from Network Management Systems, Authentication systems, UPS, and other IT infrastructure components. This facilitates timely responses to IT issues and enhances security protocols.

Building Automation: The gateway sends immediate alerts on infrastructure failures detected by Building Management Systems. This is crucial for maintaining building safety and efficiency.

Manufacturing: In factories, SMSEagle monitors equipment via digital inputs/outputs and sends time-sensitive alerts about equipment changes. This helps in maintaining operational efficiency and preventing downtimes.

Government: Government entities use SMSEagle to send information and alerts to employees or across departments, ensuring full data confidentiality. This is vital for internal communication within governmental organizations.

Healthcare: The gateway is utilized to ensure patients never miss medical appointments. It notifies patients about medication schedules and critical health alerts during outbreaks or emergencies, playing a key role in public health communication.

Transportation: SMSEagle facilitates communication with drivers of public and private vehicles while on the road. This is especially important for logistics and ensuring timely deliveries or responses.

Global Reach and Certification

SMSEagle’s Hardware SMS Gateways are used globally, supported by an extensive network of trusted partners. They conform to international standards and are certified for global markets, ensuring their applicability and reliability worldwide .

Case Studies

Here are the case studies available on the SMSEagle website, each showcasing different applications and benefits of the SMSEagle hardware SMS gateway:

Effective Alerting in Manufacturing Companies – ASK Poland Story: This case study demonstrates how SMSEagle was integrated into ASK Poland’s Manufacturing Execution System to enhance communication and productivity on the factory floor.

Eradicating Polio in Africa: How SMS-Based Project Helped Nigeria & 10 Other African Countries: This study highlights the use of SMSEagle in a mobile application for the timely detection and reporting of AFP cases in remote areas of Africa, showcasing its effectiveness in health sector communications.

Belcorp Leverages SMS to Enhance Communication with Consultants and Customers: This case study discusses how Belcorp uses SMSEagle for two-way SMS communication to maintain contact with over 800,000 independent beauty consultants, improving customer engagement and feedback collection.

De Dietrich Utilizes SMS for Efficient Alarms Escalation in Network Monitoring System: De Dietrich Process Systems incorporated SMSEagle into their operations to improve alarms escalation in their network monitoring system, showcasing its utility in the chemical and pharmaceutical industries.

SMSEagle Provides Reliable and Low-Cost Communication for Pan-European Logistics: Drozda Transport & Logistics implemented SMSEagle to facilitate efficient communications across its extensive logistics network in Europe.

SMSEagle Helps Johnson Controls Deliver 24×7 Secure Communications for Building Automation Worldwide: This case study illustrates how Johnson Controls uses SMSEagle to ensure secure and continuous communication for building automation systems globally.

Masłów Commune’s Journey to Improve Citizen Communications with SMSEagle: This study shows how Masłów Commune in Poland uses SMSEagle to improve communications with residents regarding local administration and services.

Stop Disease Outbreaks: How Norwegian Red Cross is Using SMS to Connect Remote Communities to CBS: The Norwegian Red Cross utilized SMSEagle to connect remote communities to its health and safety communications system, highlighting its role in humanitarian efforts.

SMSEagle Delivers Reliable SMS Communications for Marwell Wildlife UK: Marwell Wildlife in the UK leverages SMSEagle for effective communication within its conservation programs.

MEDAX Systems Switches from Asterisk to SMSEagle for Reliable, Scalable SMS Communications: MEDAX Systems adopted SMSEagle to enhance two-way communication with medical devices, illustrating its application in healthcare IT.

Deploy SMSEagle for Secure, Redundant SMS Alerts at Scott Data Center: This case study shows how SMSEagle was used in Scott Data Center to maintain secure and redundant SMS alerts, ensuring operational continuity.

Maximizing Emergency Response Efficiency: VERDI’s Successful Deployment of SMSEagle Hardware SMS Gateway: VERDI, specializing in emergency communication solutions, deployed SMSEagle to improve real-time communication for mission-critical operations.

User Experiences

“Since integrating the SMSEagle Hardware SMS Gateway in August 2019, it has become the cornerstone of our communications on the production floor. The system ensures that whether it is a problem reported manually by line workers or automatically detected by Golem MES, we will immediately notify the right people“

Ireneusz Rodak – Maintenance Engineer at ASK Poland

“We’ve been using SMSEagle for more than two years, and it’s definitely helped our support teams to be more responsive when alerted. It’s also helped us streamline our alerting workflow and improve the overall control and security of the system. We envisage expanding our use of SMSEagle to help manage our rapidly increasing IoT environment and other areas such as energy management and industrial monitoring“.

Pascal Muckensturm – Information System Architect

“We chose SMSEagle because it fulfilled all of the technical requirements requested by the customer. SMSEagle communicates with a field controller through the IP network, reliably sending critical alarms via SMS from the different customer sites“.

Francisco Neto – Procurement Manager

“SMSEagle allows us to connect remote communities to our cloud-based web application, bridging the information gap and enabling communities and health authorities to respond quickly to potential health threats“.

Pascal Muckensturm – Information System Architect

Conclusion

Hardware SMS Gateways like SMSEagle provide a robust, secure, and efficient solution for a wide range of communication needs across different industries. Their independence from internet connectivity, coupled with high deliverability and integration capabilities, make them a valuable asset for businesses seeking reliable communication tools. With global reach and extensive certification, they represent a versatile and dependable choice for modern communication needs.

Articles

Niagara 4 alerting limitations [SOLVED]

Table of Contents

How Niagara 4 Handles Alerts

Constraints of Email & On-site interface Alerting

Limitations of Email Alerting

Limitations of On-site Interface Alerting

To sum up:

How to Build a Complete Alerting Solution for Niagara 4?

1. Leverage Niagara 4’s Built-in Alarm Features

2. Choose a Reliable Third-Party SMS & Voice Solution

Setting Up SMS/Voice Notifications in Niagara 4. Example of Hardware SMS Gateway Integration

What can you do thanks to SMSEagle & Niagara 4 integration?

Critical Alarm Notifications

Backup Communication Channel for Alerts

Escalation of Unacknowledged Alarms

Multi-Recipient Notifications (Groups)

User-Specific Alerting

Emergency Shutdown Notifications

Scheduled System Maintenance Alerts

Voice Alerts

Wake-up calls

What is hardware SMS Gateway?

Offer for partners and integrators

Explore SMSEagle demo device

Deputies

Definition and Explanation

Causes of Internet Dependency

Effects of Internet Dependency

Positive Effects

Negative Effects

Conclusion

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

Table of Contents

What is VoIP?

Definition of VoIP

How VoIP Works

The Strengths of Voice Over Internet Protocol and Its Shortcomings

Advantages of VoIP

Cost Savings

The Benefits of Combining VoIP Service Provider with SMS

Industry Use Cases for Combining VoIP Phone System and SMS

Customer Service

Healthcare

Retail

Logistics

Conclusion​

About SMSEagle​

Explore SMSEagle demo device

SMSEagle at ITSM Summit 2024

Explore SMSEagle demo device

How does SMSEagle integration look like?

Table of Contents

Ways of how can SMSEagle be Integrated?

Integration Descriptions for 60+ Systems

REST API for Custom Integrations

Email to SMS and SMS to Email

How to Integrate SMSEagle?

Step 1: Select SMSEagle Device Model

Step 2: Plan the Integration

Step 3: Install and Configure

Step 4: Test Messaging

Step 5: Ongoing Maintenance

SMSEagle Technical Support

Explore SMSEagle demo device

SMSEagle Benefits

SMSEagle features

Extended Warranty Plus from SMSEagle: now available Worldwide

Table of Contents

Understanding the Extended Warranty Plus

Key Benefits

Real-life example

Coverage Details

Conclusion

Explore SMSEagle demo device

SMSEagle 6.0 release on May 28th

Table of Contents

Integration with Signal Messenger

Email Support with SMS and Email Sending to Phone Book Contacts

MQTT Protocol Support

What is hardware
SMS Gateway?

Offer for partners
and integrators

Conclusion

About SMSEagle

Send mass SMS campaigns 3x cheaper
than online SMS gateways