Gospić General Hospital wanted to improve the quality of the health care services, particularly in managing patient appointments. The importance of health insurance portability also played a role, as communication methods needed to protect patient privacy. Many patients, particularly those in rural areas, lacked consistent internet access, making digital notifications ineffective. The hospital needed a direct and reliable communication method to ensure patients were reminded of their appointments and had a simple way to cancel if necessary. SMS proved to be the most effective solution due to its accessibility and ease of use.

Reasons for Partnering with SMSEagle:

Bytecraft d.o.o. sought a communication solution that was stable, scalable, and easy to integrate into existing hospital infrastructure. Having worked with SMSEagle in the past, they were confident in its reliability and seamless API integration. SMSEagle’s proven track record in handling mission-critical messaging made it the ideal choice for this project.

Before implementing SMSEagle, Gospić General Hospital encountered the following issues:

• Unreliable Communication Channels: Many patients lacked internet access, making emails and app-based notifications ineffective.

• High No-Show Rates: Missed appointments disrupted hospital schedules and wasted valuable resources.

• Manual Appointment Cancellations: Without an automated system, cancellations were difficult to manage and update in real time.

SMSEagle’s SMS gateway addressed these issues by providing a direct, automated, and reliable messaging system, ensuring patients received timely reminders and could easily manage their appointments.