ITAwacs Showcases SMSEagle at Dell Technologies Forum

Posted On 4 December 2024 By Patryk Patej In Company /   No Comments

ITAwacs Showcases SMSEagle at Dell Technologies Forum

SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum in Prague, Czech Republic.

We at SMSEagle are proud to be part of a recent Dell Technologies Forum in Prague, Czech Republic, held on 13.11.2024. The Dell Technologies Forum is the conference to celebrate innovation and drive technological advancements!

The Dell Technologies Forum brought together industry leaders and experts to discuss the latest advancements in technology, like Artificial Intelligence. Said Akar, EMEA Senior Vice President at Dell Technologies, delivered a keynote speech that provided valuable insights into the future of AI technology. The event was made possible by the support of global sponsors Intel, Microsoft, and Nvidia, as well as gold sponsor AMD, ITAwacs and silver sponsor Qualcomm.

Our valued partner, ITAwacs, an IT solutions provider, showcased SMSEagle SMS gateway at the forum. By integrating SMSEagle’s features into their IT solutions, ITAwacs allows businesses to improve their communication reliability and shorten the reaction time to alerts and notifications.  

Focus on Reliable Hardware SMS Gateways:

ITAwacs highlighted the advantages of SMSEagle’s hardware SMS gateway solutions, emphasizing:

  • Unmatched Reliability: SMSEagle’s hardware gateways ensure consistent and reliable SMS communication, even in complex network environments. This critical feature minimizes disruptions and ensures critical messages reach their intended recipients.

  • Advanced Security: SMSEagle prioritizes security by working offline and not needing to send data to an 3rd party provider. It is kept on-prem, keeping information safe and guarantees secure communication within your organization.

  • Custom Features: SMSEagle offers software customization. This allows to adjust the software to the specific needs of a customer like custom features/functions etc.

ITAwacs’ participation in the Dell Technologies Forum was a resounding success, showcasing SMSEagle’s robust hardware SMS gateway solutions to a wide audience of industry professionals. We look forward to continuing our partnership with ITAwacs and participating in future Dell Technologies Forum events.

Register for a 14-days free Trial

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Online Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

SMSEagle 6.1 Update Overview

9 December 2024 No Comments

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

ITAwacs Showcases SMSEagle at Dell Technologies Forum

4 December 2024 No Comments

SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum. Dell Technologies Forum is the conference to celebrate innovation and the role AI plays in driving technological advancements! Join us as we explore how AI-integrated solutions can reveal deeper insights from your data, enhance productivity and inspire new ways of doing business.

Read More »

Niagara 4 alerting limitations [SOLVED]

22 October 2024 No Comments

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

Read More »
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Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

Posted On 11 October 2024 By Patryk Patej In Articles /  

Why VoIP Alone Isn’t Enough: The Power of Combining VoIP with SMS

Voice over Internet Protocol (VoIP) has revolutionized business communication by enabling real-time, affordable conversations over the internet. 

Unlike traditional telephony that relies on the public switched telephone network (PSTN), VoIP utilizes internet connections, avoiding the higher costs and call quality limitations of circuit-switched networks. A broadband internet connection is essential for VoIP services to function effectively, ensuring stable and reliable voice calls. However, relying solely on a VoIP service may limit your business’s scalability and efficiency. This is where SMS integration steps in—bridging the gaps VoIP services leave behind, creating a more comprehensive communication system.

Table of Contents

What is VoIP?

Definition of VoIP

Voice over Internet Protocol (VoIP) is a transformative technology that allows voice communications to be conducted over the internet. Also known as Voice over IP, virtual telephony, cloud phone, or online phone system, VoIP phone systems are cloud-based, making them accessible on any device and from any location with a reliable broadband internet connection. This flexibility is a significant advantage for modern businesses, enabling seamless communication regardless of physical location.

How VoIP Works

VoIP operates by converting outbound voice audio into digital data packets, which are then transmitted to their destination via the internet. This process involves VoIP codecs, which compress and decompress the voice data packets to facilitate efficient two-way travel over IP networks, whether they are wide area networks (WAN) or local area networks (LAN). These codecs ensure that voice signals are transmitted between devices with minimal latency and jitter, providing high-definition audio quality that rivals traditional phone systems.

The Strengths of Voice Over Internet Protocol and Its Shortcomings

VoIP is a powerful tool that offers numerous benefits to modern businesses. These include cost savings compared to traditional phone systems, the flexibility to work from anywhere with a broadband connection, and advanced VoIP phone system features like call forwarding, voicemail-to-email, and integration with CRM systems. These capabilities make it an excellent choice for organizations looking to streamline their communication using VoIP technology.

However, VoIP also comes with limitations that can hinder its effectiveness in some situations:

Lack of Documentation
VoIP systems do not automatically provide a record of conversations, making it difficult to track verbal agreements or discussions for future reference.

Challenges with Real-Time Availability
VoIP relies on real-time presence, meaning missed calls can disrupt the flow of communication, delaying updates and causing inefficiencies.

Scalability Issues
Handling a large volume of VoIP calls can strain VoIP phone systems, impacting their ability to manage peak traffic efficiently.

Manual Processes
VoIP systems often require manual intervention for tasks like scheduling calls or sending reminders, reducing overall productivity.

Language Barriers
VoIP calls can suffer from language differences, accents, or background noise, making it hard to ensure message clarity, especially in international communications.

Limited Multimedia Support
VoIP is mainly voice-based and lacks built-in support for multimedia sharing, which can limit its use in visually-driven industries.

Advantages of VoIP

Cost Savings

One of the most compelling advantages of VoIP is its potential for cost savings. By transitioning to a VoIP service provider, businesses can significantly reduce their monthly phone expenses. VoIP solutions are typically more affordable than traditional phone systems, with lower initial setup costs and reduced long-term expenses associated with managing and maintaining an on-premises PBX system. Additionally, VoIP services often come bundled with advanced features such as caller ID, call screening, and multi-level IVR, which can be costly add-ons for traditional landline services. This makes VoIP an economically attractive option for businesses looking to optimize their communication infrastructure.

The Benefits of Combining VoIP Service Provider with SMS

By integrating SMS with VoIP, businesses can create a more versatile and efficient communication system that addresses VoIP’s shortcomings. Here’s a look at how SMS complements and enhances VoIP functionality:

Lack of Documentation → Automatic Record-Keeping
SMS can provide a written log of conversations, which can serve as proof of agreements, follow-ups, or instructions, making it easier to track interactions using VoIP services.

Real-Time Availability Challenges → Immediate Follow-Ups
Missed a call? Send an automatic SMS follow-up, ensuring that communication continues without delay even when using VoIP service providers.

Scalability Issues → Handling High Volumes Seamlessly
SMS can automate routine notifications like order updates, freeing up VoIP lines for more complex inquiries, thus enhancing scalability.

Manual Processes → Automation for Routine Tasks
Scheduling, reminders, and routine updates can all be automated with SMS, saving time and improving operational efficiency when integrated with a VoIP provider.

Language Barriers → Written Clarity
SMS provides a text-based option that can be translated or reviewed as needed, making communication clearer for non-native speakers compared to relying solely on voice communications.

Limited Multimedia Support → Richer Communication Options
SMS can carry multimedia messages, allowing businesses to send images, documents, and other files that VoIP alone cannot handle. This makes it an ideal solution when VoIP systems need to support visually-driven industries.

Industry Use Cases for Combining VoIP Phone System and SMS

Below are expanded use cases for how different industries can benefit from using a VoIP phone system in tandem with SMS:

Customer Service

SMS: Automate updates like order confirmations, shipping alerts, and satisfaction surveys.
VoIP: Use for personalized follow-ups for high-value orders, handling sensitive customer concerns, or resolving complex issues. High-quality VoIP phones play a crucial role in providing these personalized follow-ups and handling sensitive customer concerns effectively. This combination ensures customers receive both immediate updates and personalized support when needed.

Healthcare

SMS: Send appointment reminders, test result notifications, and medication reminders.
VoIP: Follow up with calls to discuss test results, offer personalized consultations, or reschedule missed appointments. This approach reduces no-shows and provides a seamless patient experience using VoIP phone services.

Retail

SMS: Send order confirmations, promotions, and delivery updates.
VoIP: Provide personalized assistance for high-value orders, address complaints, or upsell based on customer preferences. The integration offers a complete communication solution for enhancing customer satisfaction when supported by VoIP service providers.

Logistics

SMS: Confirm deliveries, send driver schedules, and communicate route changes.
VoIP: Handle complex instructions, provide real-time support, or manage urgent updates. Combining the two ensures smooth operations and minimizes disruptions in the supply chain. Many VoIP providers also support mobile devices to improve communication flexibility.

VoIP services can be accessed through mobile devices, allowing employees to stay connected and productive regardless of their physical location. This flexibility and accessibility make VoIP technology an ideal solution for modern businesses seeking to optimize their communication infrastructure.

Conclusion​

Combining VoIP with SMS provides businesses with a more comprehensive communication strategy that addresses VoIP’s limitations. Hosted VoIP solutions offer significant cost benefits and advanced capabilities, making them an ideal choice for modern organizations. By automating routine tasks through SMS and using VoIP phones for personalized interactions, companies can improve efficiency, reduce costs, and deliver a better customer experience. A reputable VoIP service provider is crucial for ensuring reliability and data protection.

About SMSEagle​

SMSEagle is a professional hardware SMS gateway designed to seamlessly integrate SMS into your existing communication systems, including VoIP solutions. With its robust features, reliable performance, and secure message handling, SMSEagle helps businesses automate notifications, send alerts, and improve overall communication efficiency. Trusted by companies worldwide, SMSEagle supports multiple connectivity options, advanced scheduling, and real-time message tracking, making it an ideal choice for any organization looking to enhance their communication strategy.

Ready to see how SMSEagle can optimize your business communication? Request a demo today and experience the power of combining SMS with your VoIP services.

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Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

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SMSEagle at ITSM Summit 2024

Posted On 25 September 2024 By Patryk Patej In Articles /  

SMSEagle at ITSM Summit 2024

The ITSM Summit 2024 took place in Frankfurt on September 18th, attracting IT professionals, service managers, and industry leaders to discuss innovations in IT service management. 

The event, organized by Sector Nord AG, serves as a key gathering for those interested in improving IT workflows and service delivery. SMSEagle was proud to be among the sponsors, supporting the event alongside other industry leaders like Knürr, SectorNord AG, Barco, and i-doit, played a key role in supporting the event. These sponsors represent various IT infrastructure solutions, from hardware SMS gateways and modular server racks to CMDB solutions and visualization tools.

We were thrilled to have Radosław Janowski, CEO of SMSEagle, take the stage at the ITSM Summit. His session, held on September 18th, was a highlight of the event. During his presentation, Radosław covered essential insights on improving IT alerting processes, including:

  • How to ensure reliable alerts during off-hours when response times are critical.
  • Integrating SMSEagle with Network Monitoring Systems (with example on SNAG-View), demonstrating how seamless communication can be achieved across IT environments.
  • Best practices for setting up alert systems, offering actionable takeaways for IT professionals aiming to optimize their monitoring and response workflows.

This session was particularly relevant for IT managers and professionals looking to improve their alerting processes and ensure that critical updates are never missed, regardless of time or system load.

Our participation at ITSM Summit 2024 reaffirmed SMSEagle’s commitment to providing innovative, reliable communication solutions for IT service management. By integrating SMS alerting with key IT monitoring systems, we are helping IT teams reduce downtime, improve response times, and deliver more proactive service management.

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Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

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How does SMSEagle integration look like?

Posted On 17 July 2024 By Patryk Patej In Articles /  

How does SMSEagle integration look like?

This guide covers how SMSEagle connects with existing infrastructure, supporting SMS and other channels for messaging across platforms and devices

SMSEagle is recognized as the leading hardware SMS gateway device offering multiple ways to communicate. It allows to send SMS, flash SMS, MMS, voice-calls, wake-up calls, text-to-speech calls, and Signal messaging. SMSEagle enables offline communication and allows organizations to fully control their data confidentiality.

Table of Contents

Ways of how can SMSEagle be Integrated?

SMSEagle offers several methods to integrate with existing systems.

Integration Descriptions for 60+ Systems

First of all you can use ready-to-use plugins/descriptions for systems, such as Nagios, Zabbix, PRTG, Microsoft Teams, Slack, and Jira and many more (you’ll find all SMSEagle Integration Plugins here) These plugins allow to connect SMSEagle with monitoring, collaboration, and ticketing systems, adding messaging functions to their workflows, enhancing SMS messaging capabilities.

REST API for Custom Integrations

SMSEagle’s REST API allows for user-defined integrations. The API supports HTTP GET/POST methods, enabling developers to link SMSEagle with custom applications for SMS messaging. Businesses can use the API to automate messaging as required, integrating it with software that matches organizational needs.

Email to SMS and SMS to Email

Sometimes integration with API is not possible. This is where Email to SMS comes into play. You may easily convert emails generated in your system into SMS. With this built-in feature SMSEagle will easily convert emails and send them as SMS to single or multiple recipients. This is a popular integration scenario for closed systems. On the other hand, with SMS to Email, incoming SMS messages are automatically forwarded to designated email addresses, enabling easy logging and tracking of messages within email systems. For more information on how the integration looks like please check this link.

How to Integrate SMSEagle?

Integrating SMSEagle with business systems for messaging requires selecting the best SMS gateway hardware to ensure optimal performance and reliability. Here’s how to approach this process:

Step 1: Select SMSEagle Device Model

Decide on the SMSEagle model or hardware SMS gateways that suit the size and needs of the organization. Each model has a set of features designed for messaging needs, ensuring organizations can match a device to their expected usage and message volume. The main difference between them can be found here. 

Step 2: Plan the Integration

Determine which systems and applications SMSEagle will connect to, whether CRM, email, or network monitoring tools. Organizations can choose from available plugins or set up connections through the REST API for integration with applications that may not have plugins. Additionally, researching local mobile operators and comparing their plan options, especially those offering unlimited SMS services, can help in selecting the best deals tailored to user needs.

Step 3: Install and Configure

Set up SMSEagle in a location with power and cellular connectivity. Insert SIM into SMSEagle device, and configure IP settings. Configure features you will use on your SMSEagle, messaging rules, templates, etc. according to organizational communication needs.

Step 4: Test Messaging

Begin testing the system to confirm all messaging workflows operate correctly. Test message flows for all relevant channels. Ensure the configuration meets your expectations.

Step 5: Ongoing Maintenance

Perform software updates, ensuring the hardware and software remain operational. Ongoing maintenance keeps SMSEagle running and ensures that messages are delivered as planned.

SMSEagle Technical Support

SMSEagle provides support for clients during integration, whether they use standard plugins or create custom workflows.

The support team assists with setup, configuration, and API connections, ensuring SMSEagle fits the organization’s requirements. For integrations involving complex software, SMSEagle’s team offers guidance to configure these systems and optimize message flows.

SMSEagle’s support will help with installation, integration, and troubleshooting. Additionally SMSEagle knowledge base offers manuals, guides, and resources, providing users with materials for integration. For additional support, SMSEagle’s team is available through email, phone, and remote access, providing help when needed.

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Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

SMSEagle Benefits

The benefits of SMSEagle lie in its ability to provide robust, internet-independent communication, essential for businesses requiring reliable, real-time SMS message delivery.

The multi-channel capabilities of SMSEagle—supporting SMS, MMS, and voice calls—allow organizations to communicate flexibly, ensuring that messages are received by the right people at the right time.

The device’s offline operation ensures message delivery even when internet access is unavailable, ideal for critical industries like healthcare and manufacturing where continuous communication is necessary.

SMSEagle’s integration capabilities with popular platforms and custom APIs make it adaptable to a variety of organizational needs, reducing the complexity and time needed for setup.

For businesses concerned with data privacy, on-premise data storage ensures sensitive information stays within the organization’s infrastructure, enhancing security & confidentiality.

Cost efficiency is also a major benefit, as SMSEagle’s one-time hardware cost eliminates recurring fees typically associated with online gateways.

Lastly, scalability and dedicated support enable SMSEagle to grow with the organization, with assistance available for setup, troubleshooting, and advanced configurations. These features collectively position SMSEagle as a cost-effective, adaptable, and secure communication tool for organizations

SMSEagle features

With extensive feature set, SMSEagle is equipped to handle a wide range of communication needs, providing businesses with reliable, secure, and adaptable messaging tools across industries.

With extensive feature set, SMSEagle is equipped to handle a wide range of communication needs, providing businesses with reliable, secure, and adaptable messaging tools across industries.

SMSEagle offers a range of messaging capabilities, including standard SMS for alerts and updates, MMS for media-rich content, and Signal messaging for secure, encrypted communication. Additionally, the device supports wake-up calls (ring-only) for attention-grabbing alerts and text-to-speech calls, converting text into automated voice messages for delivery. With features like conversation mode, which organizes messages like a smartphone for easier tracking, SMSEagle provides flexibility across communication methods, ensuring messages reach recipients in the most suitable format.

Reliability is key for SMSEagle, featuring High Availability (HA) clustering to maintain function during hardware issues and modem failover to keep messaging operational when the primary connection is interrupted. Power options include Power over Ethernet (PoE) and AC/DC, ensuring operational flexibility across environments.

Security and data control are bolstered through on-premises data storage, keeping messages local and compliant with privacy regulations. SMSEagle supports HTTPS and MFA with OTP, which provide extra layers of security. The device includes blacklist filtering to prevent unwanted numbers from sending or receiving messages, and callback URL functionality allows for real-time alerts based on message status.

For monitoring and system management, SMSEagle includes autoreplies for automated responses, escalation rules to reroute messages if primary recipients are unavailable, and periodic SMS scheduling, which is useful for shift-based notifications. Temperature and humidity alerts offer additional environmental monitoring, ideal for facilities where these factors impact operations.

User management and customization options support LDAP integration for centralized control, multi-user access for team collaboration, and message templates for quick, standardized communication. A phonebook allows for contact organization, making communication more streamlined.

Network monitoring compatibility is enhanced with support for SMTP, SNMP, and HTTP/HTTPS protocols, allowing for system health tracking and notifications if issues arise. For integration with IoT and networked systems, the Callback URL and MQTT protocols expand SMSEagle’s adaptability within different network configuration

Communication systems help organizations manage tasks, automate alerts, and ensure that messages reach intended recipients at the right time. Choosing the best hardware SMS gateway is crucial for optimizing business communication. SMSEagle’s hardware SMS gateway connects with a variety of tools, allowing messaging without dependence on internet connectivity. This guide covers how SMSEagle connects with existing infrastructure, supporting SMS and other channels for messaging across platforms and devices.

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

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Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

Read More »
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Extended Warranty Plus from SMSEagle: now available Worldwide

Posted On 2 June 2024 By Patryk Patej In Articles /  

Extended Warranty Plus from SMSEagle: now available Worldwide

Extended Warranty Plus service provides an added layer of security and assurance to SMSEagle customers. This service is designed to minimize downtime and ensure seamless operations, making it an ideal choice for businesses that cannot afford prolonged interruptions. Before July 1st, the Extended Warranty Plus was available only in the EU; now, it is available worldwide.

Table of Contents

Understanding the Extended Warranty Plus

The SMSEagle Extended Warranty Plus is an optional service that offers advanced replacement of hardware, ensuring that customers receive a replacement unit before returning the defective one. This proactive approach significantly reduces the downtime that businesses might experience during the repair process.

Key Benefits

  1. Fast and Free Shipping: The service includes prepaid two-way shipping, ensuring that both the delivery of the replacement unit and the return of the defective unit are handled swiftly and without additional cost to the customer.
  2. Rapid Processing: Replacement units are shipped within 48 business hours, guaranteeing a quick resolution and minimizing disruption.
  3. Hassle-Free Replacement: The replacement process is designed to be straightforward with minimal questions asked, streamlining the experience for the customer.

Remote Troubleshooting: Customers also benefit from free remote troubleshooting assistance, further aiding in quick resolution of issues.

Register for a 14-days free Trial

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Online Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

Real-life example

Imagine a large retail chain with stores spread across multiple countries. They rely on SMSEagle devices for sending critical alerts and promotional messages. One day, a device in one of their busiest stores fails. Without the Extended Warranty Plus, they would have to send the faulty device in for repairs, leaving the store without a vital communication tool for an extended period. However, with the Extended Warranty Plus, a replacement unit is shipped out within 48 business hours. The store receives the new device quickly, installs it, and continues operations without significant disruption. The faulty device is then sent back, all at no additional shipping cost to the retailer.

Coverage Details

The Extended Warranty Plus service is available in numerous EU countries, including Austria, Belgium, France, Germany, Italy, and Spain, among others. It is available Worldwide from the 1st of July 2024. The coverage period extends to five years from the date of product delivery, providing long-term protection and peace of mind.

Conclusion

The Extended Warranty Plus from SMSEagle exemplifies a commitment to customer satisfaction and operational continuity. By providing a swift and efficient hardware replacement service, SMSEagle ensures that businesses can maintain their communication systems without prolonged interruptions, thereby supporting their critical operations effectively.

For more information on the Extended Warranty Plus service, visit SMSEagle’s website or contact their support team at hello@smseagle.eu.

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

ITAwacs Showcases SMSEagle at Dell Technologies Forum

4 December 2024

SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum. Dell Technologies Forum is the conference to celebrate innovation and the role AI plays in driving technological advancements! Join us as we explore how AI-integrated solutions can reveal deeper insights from your data, enhance productivity and inspire new ways of doing business.

Read More »

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

Read More »
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10 most important SMS Usage Statistics 2023

Posted On 28 February 2024 By Patryk Patej In Articles /  

10 most important SMS Usage Statistics 2023

SMS continues to show its dominance as a powerful tool for businesses worldwide. As we get into the statistics surrounding SMS usage in 2023, it becomes clear that using this medium is crucial. It is essential for businesses as they aim to improve communication and engage customers.

Let’s look at the key SMS statistics for 2023.

Table of Contents

Global Smartphone Ownership

About 84% of the world’s people own smartphones (Bank Mycell). Marketing campaigns can now reach a large group of potential clients. The spread of smartphones has revolutionized how businesses engage with consumers. Smartphones offer unmatched chances to connect with diverse audiences. Smartphones are a gateway to the digital world and give instant access to information, communication, and entertainment. As a result, businesses can use this connectivity to run targeted marketing campaigns. These campaigns resonate personally, reaching new markets and driving engagement.

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Send mass SMS campaigns 3x cheaper
than online SMS gateways

SMSEagle hardware SMS gateway can be 3x cheaper compared to online SMS gateways. One-time payment grants you access to all features, there are no subscription fees and hidden costs. 

  • No subsribtion fees
  • No additional costs
  • Access to all functionalities within purchase ( no upselling ) 
Online calculator

Preference for SMS

According to Thrive’s data, 41% of consumers prefer SMS over email. This indicates a significant preference for text messaging as a primary mode of communication (Thrive). This preference underscores the unique power and effectiveness of SMS in engaging with audiences. Email can get lost in overflowing inboxes or be put in spam. But, SMS messages go right to recipients’ phones. This ensures they get immediate visibility and attention. SMS is concise and direct. It appeals to modern consumers. They value convenience and brevity in interactions.

High Open Rates

In 2023, the SMS open rate remains impressive, with nine in 10 individuals opening their SMS messages (Mobile Monkey). This statistic shows the unmatched reach of text marketing. It also shows its appeal as a communication tool. Other forms of communication may go unnoticed or get lost but, SMS messages have a high open rate. This ensures that businesses can deliver their message to most of their audience. Other marketing channels do not match this level of engagement. The high open rate of SMS ensures that businesses can reliably connect with their customers and drive desired actions. As such, SMS remains a cornerstone of modern marketing. It offers a direct and efficient way to engage with audiences and get real results.

Rapid Engagement

According to Simple Texting, over 60% of recipients read SMS text messages within 5 minutes of receiving them. This highlights the swift impact and rapid response rates of SMS campaigns. It lets businesses deliver timely messages. And, it drives fast action from their audience. SMS is essential for real-time communication and marketing success.

Mobile Coupon Use

According to Fox West Texas, 80% of coupon users use mobile devices. This highlights the significant role of SMS in delivering offers and driving sales. Most consumers get coupons on mobile devices. So, SMS is a key way to give out promotions and encourage buying. By sending exclusive discounts to customers’ phones, businesses can capture attention. The discounts encourage immediate action and lead to higher sales and revenue. SMS remains a valuable tool for integrating mobile couponing into marketing strategies.

Increased Open Rates for Offers

SMS Comparison reveals that SMS offers are 10% more likely to be opened compared to other marketing channels. This emphasizes SMS’s power in promoting deals and discounts. It captures consumer attention well. With higher open rates, businesses can drive customer engagement. They can boost sales and foster brand loyalty. This makes SMS a valuable tool in marketing strategies.

Preference for Human Interaction

According to GlobeNewswire, 74% of customers prefer human responses over bot messages in SMS marketing. This highlights the importance of genuine interactions in engaging customers. Prioritizing personalized human responses can build trust. They also raise satisfaction and loyalty, improving the customer experience. Adding human elements to SMS marketing helps businesses. It lets them build closer ties with their audience. This approach can drive long-term success.

Conversion Potential

Slick Text reports that 45% of potential clients are likely to choose a product or brand after receiving an SMS. This demonstrates the significant impact SMS campaigns can have on consumer behavior. It also shows their effect on brand loyalty. Personalized and targeted messaging helps businesses influence purchases in real-time. It drives conversions and fosters brand loyalty. This shows that SMS is important in marketing. It helps to increase conversion rates and boost customer loyalty.

Projected Mobile User Growth

Statista projects a substantial increase in global mobile phone users, with estimates reaching 7 billion by 2024 and 1.2 billion by 2025. This shows that SMS messages are still relevant. They are an important way to communicate. Mobile usage continues to surge worldwide. SMS remains a vital tool for businesses to engage with diverse audiences well. SMS campaigns reach wide. They connect with people of all types and places. This makes SMS a key tool for driving engagement and meeting marketing goals.

Preference Among Younger Demographics

Startup Bonsai’s data reveals that 75% of individuals aged 44 and below prefer texting businesses. This underscores the importance of catering to diverse age groups in SMS marketing. By recognizing and fitting this preference, businesses can reach younger consumers well. They often favor texting for its convenience and immediacy. Prioritizing text messaging in marketing helps businesses. It lets them reach a tech-savvy and digitally connected audience. It builds stronger relationships and brand loyalty.

Effectiveness of SMS marketing

  • High Open Rates: SMS messages boast an impressive open rate of 98%, surpassing the 20% open rate of email marketing (ManyChat).

  • Enhanced Click-Through Rates: Exabytes reports a 9.18% higher click-through rate for SMS offers than other digital channels. This shows better engagement and conversion potential.

  • Real-Time Reach: G2’s data shows that 60% of customers read texts within 1-5 minutes of getting them. This highlights SMS’s effectiveness for delivering timely promotions and engaging customers on the go.

  • Enhanced Security Measures: SMS messaging is more secure than other digital channels. It sends messages directly to users’ phones and does not store them on external servers. This reduces vulnerability to hacking and data breaches.

Conclusion: The Rise of SMS Marketing

The Dominance of Text Message Marketing in the Digital Age

In an era where digital communication reigns supreme, text message marketing has emerged as a cornerstone of effective digital strategies. Businesses leveraging SMS marketing messages have seen unparalleled engagement rates, tapping into the vast potential of mobile phones to reach their audience directly and personally. The use of SMS marketing is not just about sending messages; it’s about creating a dialogue with consumers who are increasingly looking to interact with brands in a meaningful way.

Enhancing Customer Experience with SMS Marketing Services

SMS marketing services have evolved, offering sophisticated tools that allow businesses to send targeted marketing text messages that resonate with their audience’s needs and preferences. This evolution in SMS marketing strategy has led to a significant shift in how companies approach customer engagement, with a focus on personalization and immediacy that only text messages can provide. The SMS marketing market has grown exponentially as a result, with businesses of all sizes recognizing the value of integrating SMS into their overall marketing efforts.

Data-Driven Decisions: SMS Marketing Stats and Insights

The importance of data in shaping SMS marketing strategies cannot be overstated. SMS marketing stats offer invaluable insights into consumer behavior, enabling businesses to refine their approach and achieve higher conversion rates. The marketing stats related to SMS loyalty programs and SMS subscribers highlight the effectiveness of using SMS to not only reach customers but also to build lasting relationships with them. As the SMS marketing market continues to expand, the reliance on these stats to inform decision-making processes becomes increasingly critical.

The Strategic Use of SMS Marketing in Business Growth

To effectively use SMS marketing, businesses must adopt a strategic approach that encompasses a deep understanding of their target audience, the creation of compelling content, and the timely delivery of marketing text messages. SMS marketing strategies that prioritize customer preferences and behavior can lead to higher engagement rates, making SMS marketing messages a powerful tool in a company’s marketing arsenal. Moreover, the integration of SMS marketing services into broader marketing campaigns can amplify reach and impact, driving significant business growth.

Future Trends: The Evolving Landscape of SMS Marketing

As we look to the future, the SMS marketing market is poised for further innovation, with emerging technologies enhancing the way businesses use SMS. From AI-driven personalization to advanced segmentation, the possibilities for tailoring text message marketing campaigns are endless. Additionally, the rise of sms loyalty programs signifies a shift towards more value-driven engagement, where text messages serve as a medium for delivering exclusive offers and rewards, thereby fostering a sense of loyalty among SMS subscribers.

Maximizing Impact with SMS Marketing Strategies

In conclusion, the power of text message marketing in today’s digital landscape is undeniable. With the majority of the world’s population now using mobile phones, the ability to use SMS marketing to directly engage with consumers has transformed the way businesses communicate and market their products and services. As SMS marketing strategies continue to evolve, staying abreast of the latest SMS marketing stats and trends will be key to leveraging this dynamic channel effectively. By doing so, businesses can harness the full potential of SMS marketing messages to reach their marketing objectives and drive sustained growth.

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Explore SMSEagle demo device

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

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SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum. Dell Technologies Forum is the conference to celebrate innovation and the role AI plays in driving technological advancements! Join us as we explore how AI-integrated solutions can reveal deeper insights from your data, enhance productivity and inspire new ways of doing business.

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Hardware SMS Gateway: what is it, how can you use it & what are the benefits?

Posted On 8 January 2024 By Patryk Patej In Articles /  

Hardware SMS Gateway: what is it, how can you use it & what are the benefits?

A Hardware SMS/MMS Gateway is a dedicated physical device enabling businesses to send and receive SMS/MMS messages through cellular carriers, functioning independently of internet connectivity. 

Table of Contents

These gateways use a SIM card for communication, similar to mobile phones, but with the capacity to handle a much higher volume of messages. SMSEagle, a notable example, provides solutions offering control, reliability, and efficiency in SMS communication, suitable for various applications and industries. 

Advantages of Hardware SMS Gateways

Offline Operation: They operate without relying on internet connectivity, ensuring message delivery even in isolated environments. 

Security: SMSEagle devices offer enhanced security, allowing organizations to maintain full control over their communication and keep sensitive data within their infrastructure . 

High Deliverability: SMS messages have a high read and response rate, with 95% of texts read within 5 minutes and responses typically within 90 seconds. 

Cost-Effectiveness: These gateways can be more economical than online services, particularly for businesses with high messaging volumes. 

Integration and Management: They offer integration capabilities with existing systems via APIs and user-friendly interfaces for managing communication. 

Register for a 14-days free Trial

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Online Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

Applications Across Industries

Hardware SMS Gateways are versatile, finding applications in various sectors: 

Information Technology: SMSEagle is used for sending critical alerts, access tokens, and notifications from Network Management Systems, Authentication systems, UPS, and other IT infrastructure components. This facilitates timely responses to IT issues and enhances security protocols. 

Building Automation: The gateway sends immediate alerts on infrastructure failures detected by Building Management Systems. This is crucial for maintaining building safety and efficiency. 

Manufacturing: In factories, SMSEagle monitors equipment via digital inputs/outputs and sends time-sensitive alerts about equipment changes. This helps in maintaining operational efficiency and preventing downtimes. 

Government: Government entities use SMSEagle to send information and alerts to employees or across departments, ensuring full data confidentiality. This is vital for internal communication within governmental organizations. 

Healthcare: The gateway is utilized to ensure patients never miss medical appointments. It notifies patients about medication schedules and critical health alerts during outbreaks or emergencies, playing a key role in public health communication. 

Transportation: SMSEagle facilitates communication with drivers of public and private vehicles while on the road. This is especially important for logistics and ensuring timely deliveries or responses. 

Global Reach and Certification

SMSEagle’s Hardware SMS Gateways are used globally, supported by an extensive network of trusted partners. They conform to international standards and are certified for global markets, ensuring their applicability and reliability worldwide . 

Case Studies

Here are the case studies available on the SMSEagle website, each showcasing different applications and benefits of the SMSEagle hardware SMS gateway:

Effective Alerting in Manufacturing Companies – ASK Poland Story: This case study demonstrates how SMSEagle was integrated into ASK Poland’s Manufacturing Execution System to enhance communication and productivity on the factory floor​​.

Eradicating Polio in Africa: How SMS-Based Project Helped Nigeria & 10 Other African Countries: This study highlights the use of SMSEagle in a mobile application for the timely detection and reporting of AFP cases in remote areas of Africa, showcasing its effectiveness in health sector communications​​.

Belcorp Leverages SMS to Enhance Communication with Consultants and Customers: This case study discusses how Belcorp uses SMSEagle for two-way SMS communication to maintain contact with over 800,000 independent beauty consultants, improving customer engagement and feedback collection​​.

De Dietrich Utilizes SMS for Efficient Alarms Escalation in Network Monitoring System: De Dietrich Process Systems incorporated SMSEagle into their operations to improve alarms escalation in their network monitoring system, showcasing its utility in the chemical and pharmaceutical industries​​.

SMSEagle Provides Reliable and Low-Cost Communication for Pan-European Logistics: Drozda Transport & Logistics implemented SMSEagle to facilitate efficient communications across its extensive logistics network in Europe​​.

SMSEagle Helps Johnson Controls Deliver 24×7 Secure Communications for Building Automation Worldwide: This case study illustrates how Johnson Controls uses SMSEagle to ensure secure and continuous communication for building automation systems globally​​.

Masłów Commune’s Journey to Improve Citizen Communications with SMSEagle: This study shows how Masłów Commune in Poland uses SMSEagle to improve communications with residents regarding local administration and services​​.

Stop Disease Outbreaks: How Norwegian Red Cross is Using SMS to Connect Remote Communities to CBS: The Norwegian Red Cross utilized SMSEagle to connect remote communities to its health and safety communications system, highlighting its role in humanitarian efforts​​.

SMSEagle Delivers Reliable SMS Communications for Marwell Wildlife UK: Marwell Wildlife in the UK leverages SMSEagle for effective communication within its conservation programs​​.

MEDAX Systems Switches from Asterisk to SMSEagle for Reliable, Scalable SMS Communications: MEDAX Systems adopted SMSEagle to enhance two-way communication with medical devices, illustrating its application in healthcare IT​​.

Deploy SMSEagle for Secure, Redundant SMS Alerts at Scott Data Center: This case study shows how SMSEagle was used in Scott Data Center to maintain secure and redundant SMS alerts, ensuring operational continuity​​.

Maximizing Emergency Response Efficiency: VERDI’s Successful Deployment of SMSEagle Hardware SMS Gateway: VERDI, specializing in emergency communication solutions, deployed SMSEagle to improve real-time communication for mission-critical operations​​.

User Experiences

"Since integrating the SMSEagle Hardware SMS Gateway in August 2019, it has become the cornerstone of our communications on the production floor. The system ensures that whether it is a problem reported manually by line workers or automatically detected by Golem MES, we will immediately notify the right people"
Ireneusz RodakMaintenance Engineer at ASK Poland 
"We’ve been using SMSEagle for more than two years, and it’s definitely helped our support teams to be more responsive when alerted. It’s also helped us streamline our alerting workflow and improve the overall control and security of the system. We envisage expanding our use of SMSEagle to help manage our rapidly increasing IoT environment and other areas such as energy management and industrial monitoring."
Pascal MuckensturmInformation System Architect 
"We chose SMSEagle because it fulfilled all of the technical requirements requested by the customer. SMSEagle communicates with a field controller through the IP network, reliably sending critical alarms via SMS from the different customer sites." 
Francisco NetoProcurement Manager 
"SMSEagle allows us to connect remote communities to our cloud-based web application, bridging the information gap and enabling communities and health authorities to respond quickly to potential health threats."
Pascal MuckensturmInformation System Architect 
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Conclusion

Hardware SMS Gateways like SMSEagle provide a robust, secure, and efficient solution for a wide range of communication needs across different industries. Their independence from internet connectivity, coupled with high deliverability and integration capabilities, make them a valuable asset for businesses seeking reliable communication tools. With global reach and extensive certification, they represent a versatile and dependable choice for modern communication needs.

SMSEagle 6.1 Update Overview

9 December 2024 No Comments

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

ITAwacs Showcases SMSEagle at Dell Technologies Forum

4 December 2024 No Comments

SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum. Dell Technologies Forum is the conference to celebrate innovation and the role AI plays in driving technological advancements! Join us as we explore how AI-integrated solutions can reveal deeper insights from your data, enhance productivity and inspire new ways of doing business.

Read More »

Niagara 4 alerting limitations [SOLVED]

22 October 2024 No Comments

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

Read More »
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SMSEagle at Dell Technologies Forum 2023

Posted On 5 December 2023 By Patryk Patej In Company /  

SMSEagle at Dell Technologies Forum 2023

In November 2023, Prague played host to the Dell Technologies Forum where SMSEagle made an appearance thanks our Sales Partner.

In November 2023, Prague played host to the Dell Technologies Forum, a gathering of tech enthusiasts discussing the latest in cloud tech, APEX, edge computing, data strategies, the future of work, and cybersecurity. More than just talks, it was a space buzzing with exciting ideas and collaborative vibes.

As the forum came to a close, attendees left with more than just a bag full of swag; they carried with them the inspiration to fuel big ideas. The main takeaway was clear: be ready for new ideas, adapt to changes, and position your business for success in the ever-evolving tech world.

Many thanks to our Sales Partner ITAWACS, thanks to whom SMSEagle had a chance to take a part in this exciting event.

For those who couldn’t make it, don’t worry! You can catch some highlights in the video and photos.

Register for a 14-days free Trial

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Online Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

ITAwacs Showcases SMSEagle at Dell Technologies Forum

4 December 2024

SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum. Dell Technologies Forum is the conference to celebrate innovation and the role AI plays in driving technological advancements! Join us as we explore how AI-integrated solutions can reveal deeper insights from your data, enhance productivity and inspire new ways of doing business.

Read More »

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

Read More »
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NXS-97xx hardware Rev.2 Support End of Life (EOL)

Posted On 31 October 2023 By Patryk Patej In Company /  

NXS-97xx hardware Rev.2 Support End of Life (EOL)

We would like to inform you that effective January 1st, 2026 we will permanently discontinue support of NXS-9700 hardware Rev.2 and NXS-9750 hardware Rev.2 devices. After the date, those hardware models will be officially no longer supported via our Support Center and software updates will be no longer released.

Dear Valued Customers,

We would like to inform you that effective January 1st, 2026 we will permanently discontinue support of NXS-9700 hardware Rev.2 and NXS-9750 hardware Rev.2 devices. After the date, those hardware models will be officially no longer supported via our Support Center and software updates will be no longer released. The support for the product is being discontinued due to shifts in technology, shortage of electronic components and limited OS support. The NXS-97xx Rev.2 was already replaced by its successors NXS-97xx hardware Rev.3 – Rev.4. Newer technology provides more productivity and greater efficiency in the same applications as the older product. Newer products are fully compatible with older ones in terms of software applications. We encourage you to learn more about NXS-97xx line of devices here: https://www.smseagle.eu/store/en/12-devices

Affected products: NXS-9700-3G Rev.2, NXS-9750-3G Rev.2
S/N (MAC address): starts with 78:A7:14:55…
Continued support until date:  31.12.2025
Recommended replacement product:  NXS-9700-4G Rev.4, NXS-9750-4G Rev.4
Replacement available:  Now

We sincerely appreciate your support and regret any inconvenience this necessary action causes you.

Management Team

Register for a 14-days free Trial

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Online Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

ITAwacs Showcases SMSEagle at Dell Technologies Forum

4 December 2024

SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum. Dell Technologies Forum is the conference to celebrate innovation and the role AI plays in driving technological advancements! Join us as we explore how AI-integrated solutions can reveal deeper insights from your data, enhance productivity and inspire new ways of doing business.

Read More »

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

Read More »
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SMSEagle’s Rebranding: a fresh look, same quality

Posted On 11 October 2023 By Patryk Patej In Company /  

SMSEagle’s Rebranding: a fresh look, same quality

We’re happy to share a significant update about SMSEagle rebranding process. It brings a fresh, modern logo that represents our commitment to staying at the forefront of technology, and a new slogan to reflect our dedication to reliable, secure, and resilient communication.

Table of Contents

New slogan: „Your gateway to unbreakable communication”

Our new slogan embodies the essence of our mission – to provide you with a robust and trustworthy platform for all your SMS communication needs. We are the bridge that remains unbreakable, ensuring your messages reach their destination, no matter the challenges along the way.

The meaning behind the slogan:

Reliability: Our slogan reflects our dedication to being a reliable partner in your communication. We want you to count on us, no matter the situation.

Security: It signifies our commitment to the security of your messages. We prioritize secure and encrypted communication to protect your data.

Resilience: Like an eagle soaring above challenges, we aim to provide you with resilient communication solutions. Our gateways are designed to withstand obstacles.

Trust: The slogan embodies the trust you place in us. We take that trust seriously and strive to maintain it.

Register for a 14-days free Trial

SMSEagle is a hardware & software solution that guarantees a swift delivery of your messages to designated recipients, whether it’s for notifications, alerts, or important updates.

  • 14-days free trial
  • Online Access to physical device
  • No credit card required
  • Access to over 20 functionalities
Explore our demo device

New branding, same quality

Our fresh appearance is like getting a stylish makeover while keeping the good stuff unchanged. We’re still all about delivering top-quality hardware SMS gateway solutions. You’ve come to trust us for reliable communication, and that’s not changing. Our new look is just the start, and you can count on us for excellent SMS solutions, as always.

What’s Not Changing:

Quality and Features: While we’re giving our appearance a makeover, our commitment to delivering high-quality hardware SMS gateways with trusted features remains unchanged.

Unwavering Support: We’ll continue to provide the exceptional customer support you’ve come to expect from SMSEagle. Your success is our priority.

Customer-Centric Approach: Our focus on your needs and feedback remains steadfast. We’re dedicated to meeting your evolving requirements.

Continuous Improvement: We’re committed to constant software updates and hardware development to ensure you benefit from the latest advancements.

Final thoughts

As we embark on this journey of rebranding, we want to express our sincere gratitude for your unwavering support and trust in SMSEagle. Our new look and the slogan, “Your gateway to unbreakable communication,” reflect our commitment to evolving and meeting your communication needs with reliability, security, and resilience.

Our core values and dedication to delivering high-quality hardware SMS gateways remain unaltered. Your needs and expectations are at the heart of our mission, and we are fully committed to continuing to provide you with the outstanding service and support you’ve come to rely on.

SMSEagle 6.1 Update Overview

9 December 2024

SMSEagle Software version 6.1 was released on December 9th. It introduces updates that enhance system security, add new communication features, and improve usability for existing tools. Here’s what’s new and how this update can help you.

Read More »

ITAwacs Showcases SMSEagle at Dell Technologies Forum

4 December 2024

SMSEagle, a leading provider of Hardware SMS Gateway solutions, is proud to be part of a recent Dell Technologies Forum. Dell Technologies Forum is the conference to celebrate innovation and the role AI plays in driving technological advancements! Join us as we explore how AI-integrated solutions can reveal deeper insights from your data, enhance productivity and inspire new ways of doing business.

Read More »

Niagara 4 alerting limitations [SOLVED]

22 October 2024

Niagara 4 is one of the leading building management systems, known for its flexibility and scalability. Its operational efficiency makes it a popular choice for large and medium facilities looking for comprehensive and reliable automation solutions.

Read More »
Read More